Marketing and Product Development Quiz

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Questions and Answers

What is a critical reason for prototype development in the product development process?

  • To reduce production costs
  • To enhance brand visibility
  • To finalize marketing strategies
  • To gain consumer feedback (correct)

Which factor primarily influences the choice of sales forecasting approach?

  • Marketing budget
  • Product life cycle (correct)
  • Target audience demographics
  • Production capacity

What does a positive marketing outcome trigger in product launching?

  • Global product launch (correct)
  • Implementation of new pricing strategies
  • Discontinuation of the product
  • Increase in production scale

Which statement accurately reflects the nature of counterfeit products?

<p>They pose a significant threat to established trademarks. (D)</p> Signup and view all the answers

Why have counterfeit markets become so large compared to drug smuggling?

<p>Greater profit margins in counterfeiting (B)</p> Signup and view all the answers

What major change occurred under the new USMCA regarding counterfeit products?

<p>Removal of exemptions for transshipped products (C)</p> Signup and view all the answers

Which type of products is particularly prone to counterfeiting?

<p>Consumer products with strong brand names (A)</p> Signup and view all the answers

What has been a significant issue regarding counterfeit products in Canada?

<p>Major transshipment point for counterfeit goods (B)</p> Signup and view all the answers

What does the core product refer to?

<p>The primary item being sold (D)</p> Signup and view all the answers

Which strategy is appropriate for a homogenous customer segment?

<p>One Global Product Strategy (D)</p> Signup and view all the answers

What is a potential disadvantage of standardization in international marketing?

<p>Products may lack uniqueness and exclusivity (C)</p> Signup and view all the answers

What is the primary purpose of product localization?

<p>To avoid rejection of the product by local consumers (B)</p> Signup and view all the answers

How does adaptation differ from localization in product strategy?

<p>Localization involves making products compatible with local systems (A)</p> Signup and view all the answers

What might be a consequence of failing to adapt a product for local markets?

<p>Loss of potential customer interest (B)</p> Signup and view all the answers

What type of product strategy involves adding country-specific features to a common global platform?

<p>Mass Customization Product Strategy (B)</p> Signup and view all the answers

Which of the following is NOT considered a disadvantage of standardization?

<p>Lower production efficiency (A)</p> Signup and view all the answers

What effect does increased standardization of products typically have on a company's sales?

<p>It leads to lost sales in several country markets. (B)</p> Signup and view all the answers

Which of the following is NOT a characteristic of company-level factors affecting product adaptation?

<p>Government regulations (A)</p> Signup and view all the answers

What is meant by backward innovation in relation to economic development?

<p>Simplifying products to cater to resource-constrained environments. (C)</p> Signup and view all the answers

Which factor is considered more culture-bound among product types?

<p>Non-durable consumer products (D)</p> Signup and view all the answers

What is a primary consideration when determining if a brand can be global?

<p>The brand's name and its perception outside the source country. (D)</p> Signup and view all the answers

What should a company consider when deciding to replace local brands?

<p>Local country resistance to brand changes. (B)</p> Signup and view all the answers

What does a firm's incremental manufacturing costs do as it moves towards full standardization?

<p>They decrease steadily. (A)</p> Signup and view all the answers

How is a brand defined?

<p>A name, sign, symbol, or a combination that differentiates goods of sellers. (B)</p> Signup and view all the answers

What aspect of the channel design refers to the number of levels or different types of intermediaries?

<p>Length (B)</p> Signup and view all the answers

In the 11 Cs Framework, which factor is considered exogenous?

<p>Customer Characteristics (A), Competition (B), Distribution Culture (D)</p> Signup and view all the answers

Which of the following best describes a wide distribution channel?

<p>Comprises a large number of institutions of each type (A)</p> Signup and view all the answers

What is crucial for company objectives in channel design?

<p>Meeting profitability and market share goals (A)</p> Signup and view all the answers

Which of these is NOT a factor in the 11 Cs Framework for channel design?

<p>Marketing Strategy (D)</p> Signup and view all the answers

What consequence does counterfeiting have on the firm’s sales?

<p>Leads to lost sales as authentic products are marginalized (B)</p> Signup and view all the answers

Which of the following represents a serious danger of counterfeit pharmaceutical products?

<p>They can pose health risks and lead to fatalities (C)</p> Signup and view all the answers

What is one of the strategies a company can implement to combat counterfeiting?

<p>Educate consumers about counterfeit products (B)</p> Signup and view all the answers

What is a crucial component of distribution channels besides product flow?

<p>Flow of information and titles (A)</p> Signup and view all the answers

What is a common characteristic of complex distribution channels?

<p>They feature more varied participants and interactions (C)</p> Signup and view all the answers

Which option is NOT a method companies may use for international distribution?

<p>Creating exclusive online sales platforms (A)</p> Signup and view all the answers

What is a significant drawback of having excessive counterfeit products in the market?

<p>They can dilute the desirability of genuine products (C)</p> Signup and view all the answers

What impact does counterfeiting have on innovation within a firm?

<p>Dampens the incentive for innovation (A)</p> Signup and view all the answers

What is a characteristic of the gray trade?

<p>It occurs when intermediaries sell trademarked items without authorization. (C)</p> Signup and view all the answers

Which factor is NOT important in the selection of an intermediary?

<p>Brand loyalty of the distributor. (D)</p> Signup and view all the answers

What is a primary effect of the gray trade on authorized channel members?

<p>Creates intra brand competition. (D)</p> Signup and view all the answers

What type of pricing strategy does gray trade typically drive?

<p>Low price, low service. (C)</p> Signup and view all the answers

What is a potential legal liability arising from gray trade?

<p>Warranties that cannot be honored. (A)</p> Signup and view all the answers

Which of the following is NOT a criterion for distributor contracts?

<p>Requirements for maintaining log books. (D)</p> Signup and view all the answers

What is a key challenge when communicating in international channels?

<p>Distance complicates communication. (B)</p> Signup and view all the answers

What is one action companies can take against gray trade?

<p>Engaging in supply interference by building distributor relationships. (B)</p> Signup and view all the answers

Which of the following describes the 'continuity' aspect in distribution relationships?

<p>Building long-term partnerships and nurturing relationships. (D)</p> Signup and view all the answers

Which of the following best defines 'coverage' in the context of product distribution?

<p>The geographical representation and quality of product presence. (D)</p> Signup and view all the answers

What is the primary goal of the Fade In Fade Out brand change strategy?

<p>To gradually transition from the local brand to the global brand (C)</p> Signup and view all the answers

Which method is NOT part of the Stage Gate Process for global product development?

<p>Market Launch Evaluation (A)</p> Signup and view all the answers

During the idea screening stage of the Stage Gate Process, which factor is evaluated?

<p>The addressable market size (D)</p> Signup and view all the answers

Which of the following best describes 'Forewarning' in the context of brand changes?

<p>An extensive notification about impending changes (D)</p> Signup and view all the answers

What is the first step in the global product development process?

<p>Idea Generation (A)</p> Signup and view all the answers

What does the length of a distribution channel refer to?

<p>The number of levels or different types of intermediaries in the channel (A)</p> Signup and view all the answers

Which of the following factors is included in the first three exogenous components of the 11 Cs Framework?

<p>Customer Characteristics (A)</p> Signup and view all the answers

Which component of the 11 Cs Framework focuses on the profitability and market share goals of the company?

<p>Company Objectives (D)</p> Signup and view all the answers

What does a wide distribution channel imply?

<p>Multiple institutions of each type in the channel (C)</p> Signup and view all the answers

How are the last eight factors of the 11 Cs Framework described?

<p>Controllable (A)</p> Signup and view all the answers

What is the main characteristic of a multi-domestic product strategy?

<p>Different product for each region (B)</p> Signup and view all the answers

Which factor is likely to lead to the need for product modification in diverse markets?

<p>Heterogeneous customer segments (A)</p> Signup and view all the answers

What is a primary advantage of product standardization in international marketing?

<p>Cost savings in production (A)</p> Signup and view all the answers

What is the impact of failing to successfully adapt a product for local markets?

<p>Exclusion from consumer consideration set (C)</p> Signup and view all the answers

What differentiates adaptation from localization in product strategy?

<p>Localization focuses on matching local tastes and preferences (D)</p> Signup and view all the answers

What is one consequence of excessive reliance on a standardized product across all markets?

<p>Vulnerability to local competitors (C)</p> Signup and view all the answers

Which example best illustrates the concept of mass customization in product strategy?

<p>A clothing line specifically designed for different cultures (A)</p> Signup and view all the answers

What is a key disadvantage of standardization in terms of market appeal?

<p>Standardized products may lack uniqueness (C)</p> Signup and view all the answers

What is the primary benefit of conducting focus groups during the concept research stage?

<p>To gather spontaneous consumer reactions (B)</p> Signup and view all the answers

What determines the appropriate sales forecasting approach in product development?

<p>The product life cycle (C)</p> Signup and view all the answers

What usually occurs after a promising sales forecast for a new product?

<p>Production and test marketing (A)</p> Signup and view all the answers

Which factor contributes to the high prevalence of counterfeit products in the market?

<p>Profit margins higher than those for legal drugs (C)</p> Signup and view all the answers

What major issue did Canada face regarding counterfeit products before the USMCA changes?

<p>Exemption for counterfeit products transshipped into the US (D)</p> Signup and view all the answers

What is the primary economic impact of increasing standardization in a company's product offerings?

<p>Loss of potential sales in diverse markets (C)</p> Signup and view all the answers

Which type of products is particularly vulnerable to counterfeiting?

<p>Highly visible and well-branded consumer products (C)</p> Signup and view all the answers

How does the penalty for counterfeiting typically compare to drug smuggling?

<p>It is often less severe (B)</p> Signup and view all the answers

Which factor is crucial in determining whether a brand can be successfully global?

<p>The availability of the brand name legally in many countries (A)</p> Signup and view all the answers

What does 'backward innovation' refer to within the context of economic development?

<p>Adapting high-end products for low-income markets (D)</p> Signup and view all the answers

What can be a primary reason for the large scale of counterfeit markets in comparison to other illegal trades?

<p>Lower consumer awareness of counterfeits (D)</p> Signup and view all the answers

What is one potential consequence of cultural grounding in non-durable consumer products?

<p>Increased customization costs (B)</p> Signup and view all the answers

Which of the following is NOT a characteristic of a firm's brand portfolio strategy?

<p>Focus on a single global brand (D)</p> Signup and view all the answers

What is a primary reason companies might choose to retain local brands instead of replacing them?

<p>Local brands have established customer loyalty (D)</p> Signup and view all the answers

How does the concept of cultural grounding specifically affect food products compared to industrial products?

<p>Food products are more often adapted to local tastes (C)</p> Signup and view all the answers

What should companies consider regarding existing local brand names when implementing a globalization strategy?

<p>The possibility of local brand resistance to change (B)</p> Signup and view all the answers

What is a major consequence of counterfeit products for firms regarding consumer perception?

<p>Negative perception of the genuine products (A)</p> Signup and view all the answers

Which of the following best describes the effect of counterfeiting on a firm's operations?

<p>Dampens the incentive for innovation (D)</p> Signup and view all the answers

What might be a significant strategy for a company to combat counterfeit products?

<p>Educate consumers about the risks of counterfeits (B)</p> Signup and view all the answers

How does the presence of counterfeit drugs impact public health?

<p>It is responsible for over 100,000 deaths annually (A)</p> Signup and view all the answers

What aspect of distribution channels is NOT commonly considered?

<p>Type of raw materials (D)</p> Signup and view all the answers

Which of the following statements about distribution channels is true?

<p>The distribution channel can change as market share builds (A)</p> Signup and view all the answers

Why might a company choose to work through independent intermediaries in foreign markets?

<p>To leverage local market knowledge and networks (C)</p> Signup and view all the answers

What is one challenge that counterfeit products pose to innovation within a firm?

<p>Reduces the firm's motivation to create new products (C)</p> Signup and view all the answers

Flashcards

Global Product Strategy

A single product offered globally, targeting homogeneous customer segments.

Multi-domestic Product Strategy

Creating different products for each region to match diverse local tastes.

Mass Customization Strategy

A basic global product platform with customizable features for each region.

Product Standardization

Selling the same product globally.

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Standardized Product Drawbacks

May not appeal to any specific market segment and lack uniqueness.

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Localization

Adjusting a product to ensure it functions correctly and is not rejected due to incompatibility in a new location.

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Product Adaptation

Making changes to a product to align it better with local consumer preferences.

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Core Product

The fundamental product itself, excluding supplementary services.

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Standardization vs. Adaptation

A trade-off between producing a standardized product for broader appeal, and adapting it for particular country markets.

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Brand

A name, logo, or symbol that distinguishes a company's products or services from competitors.

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Brand Portfolio

A company's collection of brands, including local, regional, and global brands.

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Global Brand

A brand recognized and used in multiple countries.

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Backward Innovation

Developing products or technologies in response to the needs and circumstances of a particular country or market..

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Bilingual Labeling

Displaying product information in two languages.

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Product Life Cycle

The series of stages a product goes through from introduction to decline in the market.

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Financial viability of a product

The ability of a product to be manufactured and marketed profitably.

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Concept Research - Focus Groups

Gathering consumer feedback on a new product concept to identify improvements and potential reactions from target markets.

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Sales Forecast Approach

The method of predicting future sales volume based on the stage of a product in its life cycle.

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Test Marketing

Testing a new product in select markets to gauge consumer response before a full-scale launch.

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Product Launch

Initiating the commercial release of a product into the global market after positive test marketing.

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Counterfeit Products

Products unauthorizedly using trademarks, patents, or copyrights.

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Counterfeiting's Excessiveness

Counterfeiting is a major problem similar in scale to illicit drug or weapon trafficking.

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Vulnerable Products

Consumer goods with strong brand recognition and high visibility are particularly at risk of counterfeiting.

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Channel Design

The process of determining the length and width of a distribution channel. It involves selecting the appropriate intermediaries and levels to reach target customers effectively.

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Length (Channel Design)

Refers to the number of levels or types of intermediaries involved in the distribution channel. For example, a direct channel involves selling directly to customers, while an indirect channel uses wholesalers or retailers.

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Width (Channel Design)

Represents the number of institutions at each level of the distribution channel. A wide channel uses many intermediaries at each level, while a narrow channel uses fewer.

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11 Cs Framework

A model outlining the eleven key factors influencing international distribution channel design. It categorizes these factors as either exogenous (external) or controllable.

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Exogenous Factors (11Cs Framework)

Factors related to the external environment that influence channel design. These include customer characteristics, distribution culture, and competition.

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Impact on Sales

Counterfeit products can significantly reduce sales of authentic products by flooding the market with cheaper alternatives, making consumers less likely to buy the genuine item.

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Lost Goodwill

Counterfeiting can damage the reputation of a brand as consumers might associate poor quality or defective products with the original manufacturer, even though the fakes are not genuine.

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Increased Operational Costs

Companies affected by counterfeiting need to invest resources in monitoring and combating the spread of fake products, increasing their operational expenses.

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Dampened Innovation

Counterfeit goods can discourage companies from investing in research and development, as they might not reap the full benefits of their innovation if their products are easily copied.

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Educating Consumers

Companies can educate consumers about the dangers and consequences of buying counterfeit products, urging them to choose genuine goods.

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Legal Action

Companies can pursue legal action against counterfeiters to protect their trademarks, intellectual property, and brand reputation.

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Distribution Channels

The sequences of companies or individuals involved in making a product available to final consumers or industrial buyers, including the flow of information and ownership.

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Channel Ownership

The degree to which a company controls its distribution network. Higher ownership means more direct control, while less ownership relies more on intermediaries.

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Channel Costs

The expenses associated with maintaining a distribution channel, including training, fees, and other costs.

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Channel Coverage

The extent to which a product is available in different geographic areas. Intensive coverage means widespread availability, while selective coverage is more limited.

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Channel Control

The ability of a company to influence the activities of intermediaries in its distribution channel.

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Channel Continuity

The long-term stability and reliability of a distribution channel.

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Intermediary Selection Criteria

The factors used to evaluate potential intermediaries, including their experience, financial stability, and market reach.

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Distributor Contracts

Legal agreements outlining the responsibilities and obligations of both distributor and company.

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Gray Trade

The sale of legitimate products by unauthorized intermediaries, often at lower prices.

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Gray Trade Effects

Negative consequences of the gray trade, including brand damage, strained relationships, and legal issues.

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Counteracting Gray Trade

Strategies used by companies to minimize the impact of the gray trade, such as supply control, dealer collaboration, and customer education.

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Augmented Product

The core product plus additional services or benefits, like warranty, support, or extra features.

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Homogeneous Customer Segment

A group of customers who have similar needs and preferences.

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Heterogeneous Customer Segment

A group of customers with diverse needs and preferences.

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Standardization Advantages

Producing and selling the same product globally, saving costs and reaching a wider audience.

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Standardization Drawbacks

May not fully satisfy local needs and might lack uniqueness.

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Adaptation

Matching a product to local consumer preferences.

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Degree of Cultural Grounding

How much a product is tied to the cultural values, preferences, and customs of a specific region or country.

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Implementation of Globalization Strategy

The process of putting a global brand strategy into action, including issues like local brand replacement, name changes, and potential resistance from local markets.

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Fade In Fade Out Branding

A gradual brand change strategy where the global brand is linked to the local brand for a period, after which the local brand is dropped. This linking can be done through endorsement branding (one brand introduces the other) or double branding (both brands presented together).

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Summary Axing Branding

A less gradual brand change strategy where the firm abruptly drops the old brand name and introduces the new brand without much transition.

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Forewaring

An extensive notice or warning about an upcoming change, providing people with time to prepare. This can involve various forms of communication like TV commercials.

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Global Product Development

Developing or modifying existing products to cater to new or changing customer needs on a global or regional basis while meeting technical feasibility and financial profitability objectives.

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Stage Gate Process

A structured approach to global product development with distinct stages (Idea Generation, Idea Screening, etc.) and gates (decision points) that ensure thorough evaluation before proceeding to the next stage.

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Financial Viability

Whether a product can be manufactured and sold at a profit.

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Concept Research

Testing a new product idea with potential customers to gather feedback and suggestions.

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Sales Forecast

Predicting how many products will be sold based on product life cycle.

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Counterfeiting Impact

Counterfeiting harms businesses through lost sales, damaged reputation, and increased costs.

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Study Notes

Global Product Strategy

  • A product is a complex combination of tangible and intangible elements distinguishing it from other market offerings.
  • Products consist of:
    • Core product: The product itself (e.g., car, laptop).
    • Augmented product: Additional services or benefits (e.g., warranty, software).

Product Modification

  • Product modification is often necessary.
  • Options depend on whether customer segments are homogeneous or heterogeneous.
  • Homogenous Customer Segment: One global product strategy.
  • Heterogeneous Customer Segments:
    • Multi-domestic product strategy: Different product for each region.
    • Mass customization product strategy: Adds country-specific features to a common global platform (e.g., full-body swimwear for Muslim women).

Standardization

  • Standardization: Selling the same product worldwide.
  • Advantages:
    • Cost savings in production (economies of scale).
    • Targeting global customer segments.

Localization vs. Adaptation

  • Localization: Adapting a product to function in a specific foreign country.
    • Avoids initial rejection by customers.
    • Achieved by building compatibility with multiple systems (e.g., electrical plugs).
  • Adaptation: Modifying the product to better suit consumer tastes and preferences.
  • Factors influencing adaptation:
    • Country level characteristics (e.g., government regulations, economic development, climate, bilingual labeling).
    • Industry and firm characteristics (e.g., company resources, competition, product life cycle).
    • Product characteristics (e.g., degree of cultural binding, food products tend to be more culture-bound than industrial or tech products).

Economics of Adaptation

  • Incremental manufacturing costs decrease as products become more standardized.
  • Increased standardization may lead to lost sales in some markets.
  • The cost of lost sales and manufacturing costs can be combined to determine the extent of product adaptation.

Brand Strategies: Brand Portfolios

  • Brands identify goods and services from one seller or group of sellers.
  • Companies often have portfolios of local, regional, and global brands.
  • Companies employ brand strategies deliberately or as a result of mergers or acquisitions.
  • Considerations for global branding:
    • Does the brand name make sense outside the source country?
    • Is the name associated positively/negatively with a country?
    • Is the name available legally?
    • Does the brand complement existing global brands?
    • Should growth be limited to creating a regional brand?
    • Should local brands be replaced?
    • How do you change an existing brand?

Brand Change Strategies

  • Fade In/Fade Out: Linking a global and local brand for a time, followed by dropping the local brand.
  • Endorsement Branding: Using one brand to introduce another.
  • Double Branding: Presenting both brands simultaneously during a transition period.
  • Summary Axing: Replacing the existing brand with a new one.

Global Product Development

  • New products and modifications for customer needs.
  • Corporate objectives: Technical feasibility and financial profitability.
  • Stage Gate Process: A series of steps for product development, exemplified by:
    • Idea generation and screening.
    • Concept testing (using focus groups).
    • Sales forecasting.
    • Test marketing.
    • Global product launch.
  • The criteria used in the Stage Gate Process include:
    • Market - size and potential of the addressable market.
    • Technical - Feasibility of the product's manufacture, knowledge or partner needed.
    • Financial - Profitability analysis.

Counterfeit Products

  • Counterfeiting is a significant problem for businesses.
  • Counterfeit goods result in:
    • Lost sales of authentic products.
    • Damage to the reputation of the intellectual property owners.
    • Increased costs for operations (monitoring counterfeit products). - increased cost of operation due to monitoring and policing the market for pirated products.
  • Counterfeiting is a serious problem. (example: pharmaceutical drugs kill over 100,000 people annually).

Distribution Channels

  • Distribution channels are the sequence of firms involved in making products available to consumers.
  • Includes flows of information and titles.
  • Channel types: Simple and complex.
  • Channel changes as market share develops.

Options for Global Distribution

  • Direct sales via field sales force (costly, but ongoing physical presence).
  • Utilizing foreign subsidiaries (ongoing physical presence).
  • Using independent intermediaries (e.g., distributors).
  • Outsourcing distribution to third-party companies.
  • Electronic distribution.

Channel Design

  • Refers to the length and width of a channel.
  • Length: Number of levels of intermediaries.
  • Width: Number of institutions of each type within the channel.

Control, Continuity, Communication, Intermediary Selection

  • Control: Losing control associated with using intermediaries.
  • Continuity: Long-term relationships needed.
  • Communication: Cultural and linguistic considerations.
  • Intermediary selection: Objectives and conditions for success. (Selection criteria: product experience, financial and physical resources, human resources, network and contacts, understanding of the market, geographic coverage, relationships).

Distributor Contracts

  • Short-term contracts (less than 2 years).
  • Clear payment terms.
  • Defining products covered.
  • Responsibility and territory.

The Gray Trade

  • Gray, or parallel, trade.
  • Products from authorized channels are sold through unauthorized intermediaries.
  • Reasons for gray trade: Price differences, limited availability in certain markets.
  • Negative impact: erosion of brand equity and strained relationships with authorized channel members.

Channels Against Gray Trade

  • Supply interference.
  • Dealer interference.
  • Demand interference (e.g., educating customers about drawbacks of gray goods).
  • Strategic attack (create stronger customer reasons for buying from authorized dealers).

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