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Questions and Answers
A company selling luxury watches aims to capture a share of the high-end market in a new geographic region. Which metric best represents the realistic portion of this market they can expect to capture initially, considering competition and their resources?
A company selling luxury watches aims to capture a share of the high-end market in a new geographic region. Which metric best represents the realistic portion of this market they can expect to capture initially, considering competition and their resources?
- Potential Market
- Total Addressable Market (TAM)
- Serviceable Obtainable Market (SOM) (correct)
- Serviceable Available Market (SAM)
A new entrant in the crowded smartphone market launches a phone with innovative features. To maximize early revenue and capitalize on early adopters willing to pay a premium, which pricing strategy is most suitable?
A new entrant in the crowded smartphone market launches a phone with innovative features. To maximize early revenue and capitalize on early adopters willing to pay a premium, which pricing strategy is most suitable?
- Cost-Plus Pricing
- Skimming Pricing (correct)
- Competitive Pricing
- Penetration Pricing
A company initially sold its software directly to businesses (B2B). They now decide to also sell through online marketplaces to reach a wider customer base. This change represents a shift in:
A company initially sold its software directly to businesses (B2B). They now decide to also sell through online marketplaces to reach a wider customer base. This change represents a shift in:
- Market Segmentation
- Distribution Channel Strategy (correct)
- Product Portfolio Analysis
- Pricing Strategy
A coffee shop chain is considering adding a new line of plant-based milks. To assess the external factors that could impact this decision, which analytical framework would be most appropriate?
A coffee shop chain is considering adding a new line of plant-based milks. To assess the external factors that could impact this decision, which analytical framework would be most appropriate?
A company notices that sales of its existing product 'Alpha' decrease after launching a new product 'Beta' that has some overlapping features, even though overall company revenue increases. This situation is best described as:
A company notices that sales of its existing product 'Alpha' decrease after launching a new product 'Beta' that has some overlapping features, even though overall company revenue increases. This situation is best described as:
A marketing team is planning a campaign and needs to define clear, measurable goals. Which framework is designed to ensure their objectives are actionable and effective?
A marketing team is planning a campaign and needs to define clear, measurable goals. Which framework is designed to ensure their objectives are actionable and effective?
A brand aims to be known for its commitment to sustainability and ethical sourcing. This core message should be consistently reflected across all marketing activities. This concept is best described as:
A brand aims to be known for its commitment to sustainability and ethical sourcing. This core message should be consistently reflected across all marketing activities. This concept is best described as:
When a customer chooses a subscription box service primarily because they value the surprise and curated selection of items each month, rather than just the individual products themselves, the pricing should be most aligned with:
When a customer chooses a subscription box service primarily because they value the surprise and curated selection of items each month, rather than just the individual products themselves, the pricing should be most aligned with:
A company decides to focus its marketing efforts on young, urban professionals who are environmentally conscious, tech-savvy, and value experiences over material possessions. This is an example of:
A company decides to focus its marketing efforts on young, urban professionals who are environmentally conscious, tech-savvy, and value experiences over material possessions. This is an example of:
A company is analyzing its product portfolio and identifies a product with high market share in a low-growth market. According to the BCG Matrix, this product would be classified as a:
A company is analyzing its product portfolio and identifies a product with high market share in a low-growth market. According to the BCG Matrix, this product would be classified as a:
A brand wants to enhance its online presence and customer engagement. Focusing on unpaid, earned reach through shares and reviews is an example of leveraging:
A brand wants to enhance its online presence and customer engagement. Focusing on unpaid, earned reach through shares and reviews is an example of leveraging:
If a company’s primary competitive advantage is offering products at significantly lower prices than competitors, which type of competitive advantage is this?
If a company’s primary competitive advantage is offering products at significantly lower prices than competitors, which type of competitive advantage is this?
In attribution modeling, if credit for a conversion is assigned equally across all marketing touchpoints a customer interacted with, which model is being used?
In attribution modeling, if credit for a conversion is assigned equally across all marketing touchpoints a customer interacted with, which model is being used?
A company decides to test market a new product in a limited number of cities before launching nationwide. This approach to channel strategy is best described as:
A company decides to test market a new product in a limited number of cities before launching nationwide. This approach to channel strategy is best described as:
For a Software as a Service (SaaS) company, which metric best reflects the total net profit expected from an average customer throughout their entire relationship with the company?
For a Software as a Service (SaaS) company, which metric best reflects the total net profit expected from an average customer throughout their entire relationship with the company?
A company's marketing message focuses on 'sleek design, ease of use, and seamless integration' for its tech products. These are examples of which layer in the Brand Pyramid?
A company's marketing message focuses on 'sleek design, ease of use, and seamless integration' for its tech products. These are examples of which layer in the Brand Pyramid?
A company is deciding whether to 'internalize' or 'externalize' its customer service function. 'Externalizing' would mean:
A company is deciding whether to 'internalize' or 'externalize' its customer service function. 'Externalizing' would mean:
When considering 'Porter's 5 Forces' in the airline industry, the ease with which travelers can compare prices online primarily increases the:
When considering 'Porter's 5 Forces' in the airline industry, the ease with which travelers can compare prices online primarily increases the:
A company wants to improve its 'Customer Experience (CX)'. Which of the following best describes the scope of CX?
A company wants to improve its 'Customer Experience (CX)'. Which of the following best describes the scope of CX?
A company uses 'push' and 'pull' strategies. A 'pull' strategy primarily focuses on:
A company uses 'push' and 'pull' strategies. A 'pull' strategy primarily focuses on:
Flashcards
Market Sizing
Market Sizing
Estimating the total potential buyers or revenue in a market.
Potential Market
Potential Market
All consumers expressing interest, regardless of current buying ability.
Available Market
Available Market
The segment of the potential market able to buy the product.
Target Market
Target Market
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Market Forecast
Market Forecast
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Market Demand
Market Demand
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Product Demand
Product Demand
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Market Share
Market Share
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Relative Market Share
Relative Market Share
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Market Penetration
Market Penetration
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Product Penetration
Product Penetration
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Numerical Distribution
Numerical Distribution
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Weighted Distribution
Weighted Distribution
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Market Concentration
Market Concentration
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Return on Sales (ROS)
Return on Sales (ROS)
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Return on Marketing Investment (MROI)
Return on Marketing Investment (MROI)
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Sales Force Effectiveness
Sales Force Effectiveness
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Comparative Pricing Index
Comparative Pricing Index
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Customer Acquisition Cost (CAC)
Customer Acquisition Cost (CAC)
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Customer Lifetime Value (CLV)
Customer Lifetime Value (CLV)
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Study Notes
Market Sizing
- Market sizing defines the total potential buyers or revenue, this should be done before setting campaign objectives
- It determines how big the market is for a product
Potential Market
- The potential market includes all consumers who show interest in a product, irrespective of their current buying ability
- It encompasses everyone who wants the product, even if they can't afford it
Available Market
- The available market is the segment of the potential market that possesses the income and access to purchase the product
- This includes those who want the product and have the means to buy it
Target Market
- The target market denotes the specific segment within the available market that a company aims to serve
- In essence, it is the group the company chooses to sell to
POM (Potential Obtainable Market)
- POM refers to the portion of the market a company can realistically capture, considering its resources and capabilities
- This represents the realistic chunk of the market a company could win
TAM (Total Addressable Market)
- TAM is the total market demand for a product or service, assuming 100% market capture
- It signifies the biggest possible opportunity if everyone bought the product
SAM (Serviceable Available Market)
- SAM is the segment of the TAM that the company can effectively serve with its current offerings & geographic reach
- It's the chunk of the total market the business can serve right now
SOM (Serviceable Obtainable Market)
- SOM is the portion of the SAM that a company aims to capture, especially considering competition and internal constraints
- This indicates the share of the market the company can realistically win
Market Forecast
- Market forecast provides a projection of future market size or growth
- This projects how the market will either expand or contract in the future i.e prediction
Market Demand
- This is the product quantity a defined customer group will buy in a defined market
- It tells how much of a product people want to buy in total
Product Demand
- This focuses on the demand for a specific product or brand within a market
- It represents how many people want a business' version of a product
Market Share
- This represents a brand's portion of total sales in a market
- Market share shows the slice of the sales pie for the business
Relative Market Share
- Relative market share compares a brand's market share to that of its largest competitor
- Relative Market Share (I) =Brand’s Market Share (%) / Largest Competitor’s Market Share (%)
Market Penetration
- Market penetration is the percentage of the target market that purchases a product
- Formula: Customers Who Have Purchased a Product in the Category (#) / Total Population (#)
Product Penetration
- This is the proportion of people in a market who use a specific product.
Numerical Distribution
- This measures the percentage of retail outlets that carry a product
- Use the formula: Number of Outlets Carrying Brand (#) /Total Number of Outlets (#) to calculate it
Weighted Distribution
- This focuses on the percentage of category sales volume from outlets that stock a product
- It shows how well the business is stocked in the correct locations
Market Concentration
- Market Concentration highlights the degree to which a few firms dominate total sales in a market
Return on Sales (ROS)
- ROS is calculated by Net profit divided by total sales revenue — measures profitability
- (How much profit you make per €1 of sales)
- Formula: Return on Sales—ROS (%) = Net Profit ($) / Sales Revenue ($)
Return on Marketing Investment (MROI)
- MROI refers to the revenue or profit generated for every euro spent on marketing
- (How much money you make for every €1 spent on marketing)
- Formula: Incremental Financial Value Created By Marketing ($) – Cost of Marketing ($) / Cost of Marketing ($)
Sales Force Effectiveness
- This describes the efficiency and productivity of a sales team in generating revenue
- (How good your sales team is at converting leads into deals)
- It can be shown using 2 formulas: -Sales ($) / Contacts with Clients (Calls) (#) -Sales ($) / Potential & Active Accounts (#)
Comparative Pricing Index
- This highlights a brand's average price relative to the category average (How expensive your product is compared to the competition)
Customer Acquisition Cost (CAC)
- Total marketing and sales spend is divided by the number of new customers acquired to find CAC
Customer Lifetime Value (CLV)
- This describes the total net profit expected from a customer over their relationship with the brand (How much a customer is worth to you over time)
Sell-In vs Sell-Out
- Sell-In: Sales from the company to intermediaries like distributors or retailers
- Sell-Out: Sales from those intermediaries to the final consumers
- (Sell-in = to stores; Sell-out = to buyers)
5C Model
- This tool uses 5 lenses: Company, Customers, Competitors, Collaborators, and Context, to give a comprehensive view
- This view allows understanding the market, identifying opportunities and aligning the business
- This gives a 360° assessment of the playing field
Product Portfolio Analysis
- This method assesses all products a company offers to ensure the business strategy aligns with profitability
BCG Matrix
- This portfolio management tool categorises products in 4 parts: market growth rate (industry attractiveness) & relative market share (competitive strength)
- This sorts products by how they well and how fast the market is growing
- Stars are high growth, requiring investments to sustain their growth
- Cashcows generates steady cashflow with minimal investment
- Question Marks are high growth but need a lot of cash but don’t deliver much returns yet
- Dogs need divestment or repositioning
Product life cycle
- This model describes the 4 stages of launch, growth, maturity, and decline of a product
Cannibalization
- It describes a situation where a new product reduces sales of an existing product from the same company
- It's the concept of your new product stealing customers from your old one
PESTEL Analysis
- It analysis macro-environmental factors like Political, Economic, Social, Technological, Environmental, Legal
- Understanding the big external forces shaping the market
Porters 5 Forces
- This analysis looks at the competitive dynamics within the industry to determine intensity of competition
- Looks at: -Competitive Rivalry to determine intensity of existing players -Buyer Power to measure how customers influence prices -Supplier Power to measure influency of power over prices and availability -Threat of Substitutes is the risk that alternative products may fulfill the same need -Threat of New Entrants shows how easy for new competitors to enter
Market opportunity
- Market opportunity is where can address unmet consumer needs
Setting Objectives
- Setting objectives is to set milestones and goals within the business
Coherence and consistency
- Coherence makes sure everything aligns
Market Growth
- Market growth shows overall increase
Market Share Growth
- Share growth shows incrtease in slice
Stakeholder Analysis
- Stakeholders are people who it affects most - so find out who those are
Perceived Value
- Value to the customer - not cost
Product Market fit
- It shows when product satisfies needs
MVP (Minimum Viable Product)
- MVP is basically bare bones version
Pricing strategies
- Value is based on perception
- Plus - adds market up
- Beat - low price to gain
Value based process
- Based on total
- push means product through retailers
- you can't max everything
Paid/owned/organic
- Paid you pay
- Owned you control
- organic is unpaid
Reach
- How to gain interest
What is a SMART framework
- Specific with outcomes
Value creation
- Create customers
Go to market
- Speed / how is business
Revenue growth formula
- Tell you were revenue is
BMC model - nine building blocks
- What are major costs
- Who’s customer based
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