Mark Property Fee Collection System Manual

• The document is a product manual for the "Mark Property Fee Collection System."

Company Overview

• YY Group was established in April 2005 as a global social media platform
• The company went public on November 21, 2012 (NASDAQ: YY).
• YY Group's business covers live broadcasting, short videos, social networking, e-commerce, education, and finance.
• Mark Watermark Camera team is committed to technology R&D and product development in AI artificial intelligence, image recognition, and audio and video processing
• The team provides simple and efficient intelligent solutions for global property, engineering, and other industry customers with AI capabilities.
• Mark team is committed to improving field management efficiency and enhancing corporate competitiveness to realize the intelligent development of the industry.

Company Mission and Vision

• The mission is to improve field management efficiency and enhance corporate competitiveness.
• The vision is the full realization of intelligent industry development.
• Product highlights include intelligent, simple, and easy to use features.

Headquarters

• Guangzhou has its own headquarters building in Panyu Wanbo CBD
• In use since 2015.
• Capacity of 3,000 people.

Locations

• One headquarters R&D center is located in Guangzhou
• Two major branch offices are in Shenzhen and Shanghai
• Four major market areas: South China, North China, Central China, and Southwest China.
• Six major data centers: Guangzhou, Shanghai, Nanjing, Beijing, Chengdu, and Chongqing.

Current Financial Management Issues

• High system procurement costs.
• Complex traditional systems with high learning costs.
• Chaotic accounts make financial reconciliation difficult.
• Difficult headquarter supervision and inconsistent data.
• Outstanding fees and low collection rates.
• Limited methods for payment and collection.

Smart Finance Features

• Zero-cost deployment and operation.
• Zero-cost training and easy to use.
• Various and flexible collection methods.
• Extensive payment channels.
• Clear account statistics.
• Data security backups.
• Lowest prices in the industry.

Clear account statistics

• Excel manual accounting has security risks, data leaks, prone to errors, and occupies financial staff time
• Mark uses automated accounting for calculations of daily and total revenues and expenses.
• It can automatically summarize initial and final balances for reconciliation and auditing.

Low-cost operation and maintenance

• One to five years of savings of 30,000 to 50,000 RMB.
• Issues include high financial staff labor costs, and development of financial software is costly.
• Entire industry's lowest price.
• Lowest price in the entire industry at 1.88 yuan per household fee.
• No extra service fees
• Supports refunds at any time.
• Assists with system migration and preliminary data import.
• Offers a free trial for unlimited households within 15 days.

Easy to use

• No training needed and can be used straightaway.
• Problems include high training difficulty and lots of time input
• Employees are unwilling to study and acceptance is low.
• Maximizes saving of labor costs.
• Simplifies system operation
• No redundant functions
• Easy to get started and very low operating costs.
• Has dedicated remote assistance.
• One-on-one service.
• 24-hour to answer questions at any time.

Free data migration

• Has special personnel assistance.
• Input house/household/parking data and other data.
• Historical statements can be migrated, reducing work for operators.

Mobile Meter Reading

• Mobile meter reading, generates water and electricity bills automatically.
• Accounting APP meter anytime, saves the cumbersome computer entry process.
• After meter reading automatically calculates water and electricity costs according to formulas to avoid erroneous calculation.
• Historical meter readings, meter reading time, meter readers and other detailed records, reduce disputes between owners and businesses.

Comprehensive Community Asset Information Management

• Has community overview.
• Property information.
• Resident Information.
• Parking information.
• Vehicle information.
• Property, utility meter information.
• Common Utility Meter Information.
• Elevators, venues and other assets.

Flexible and complete charging standards management

• Flexible Settings charging rules.
• Calculate property costs based on area.
• Automatically calculate water and electricity charges and secondary pressure.
• Automatically calculates rents and parking fees at Fixed amounts.
• Supports doorkeepers, and custom charges.
• Supports setting of late payment fees and discounts.

Convenient Electronic till

• Can complete book keeping and collect payments at any time.
• Can enquire properties of monthly account.
• Enquire fees and revenue situation various.
• One-click generation of payment notice.
• Support of both online and offline payment.

Detailed expense information

• Automatic record of property income, aggregated totals.
• Property expense classification records, expense transparency.

Clear arrears Management

• Arrears bill clear, recovery process is complete.
• Mobile / computer dual side quick view.
• Delinquent owners and the amount of arrears.
• Quickly generate a link to WeChat notice. Send text message.
• One-click creation of recovery tasks.
• Support printing notification list.

Various Dunning methods

• Problems include; owner does not pay, even drag arrears, low collection rate.
• Repeated employee recovery fruitless, wasting time, manpower.
• Service quality is not controlled, Owners easily lead to conflict.
• Power reminder recovery function is effectively solve to reduce collection rate of the problem.
• WeChat SMS, send lawyer's letter and other kinds of flexibility recovery options the.
• Support Alipay, WeChat, credit cards, automatic deduction and other payment channels are many.
• Significantly improve the rate of collection, promote efficiency recovery.
• Never leave home to enjoy property service, enhance owner satisfaction of.

Autopay

• Automate billing for monthly property fees.
• Owners do not need to apply for a card, and direct deductions can be made through WeChat/Alipay accounts without going through a bank.
• One-click authorization on the mobile phone ensures simple signing with no extra steps.
• Managers can modify billing items in real-time and initiate billing for different fee objects.
• Clear records of deduction history, automatic accounting of expenses, and simplified reconciliation time.

Data Security

• Offsite disaster recovery plan.
• Client end & server
• Guangzhou, Shanghai, Nanjing, Beijing, data backup at multiple locations in Chengdu and Chongqing.
• Charging system security.
• Property funds flow.
• Property funds flow directly to the company.
• Property company account, do not go through Mark's account

Mark owner-end small program

• The program is free and no installation is required and is usable via the Wechat app.
• Solve all aspects of owner requirements, improve owner satisfaction.
• Payment and Recharge
• Electronic receipt.
• Incident reporting repair / comment and suggestion
• Compensated living services
• Property photo wall
• Satisfaction Survey
• Call service calls

Current User Service state

• Owner satisfaction is low, service doesn't reach the owners or connect them
• It is difficult to pay and manage costs
• Costly development of apps
• Data cannot be leveraged across platforms, how to manage data transfer into a system

Services - Photos and Wall

• Increase understanding of the property services.
• Increase the perception of owner on property.
• Improve 12% of revenue rate.

Services - Online Bill Pay

• Line charges / recharges, users can scan the code automatically binding the property statements, simple and convenience to operate.
• User does not need to run the service center, time-saving and convenient.
• You can view historical statements and electronic receipt information at any time, the charge transparent.

Services - Report Repair

• Report a repair a one-click to create a work order, reducing communication costs.
• Work orders notified to property through Wechat/SMS staff personnel processing.
• Owners and property managers can view the work order progress at any time online.

Services - Satisfaction

• Custom Satisfaction Survey questionnaire template.
• Paperless questionnaire, filling more standardized and avoid garbled answer filling.
• No manual data management, saving time and labor cost more efficiently.

Services - Life Services

• Owners put the order in small program, saving communication costs.
• Automatically generate service work orders, Wechat / SMS real-time notification of real estate personnel.
• Owners and property managers at any time to understand the state and progress of the work order, the cost into the note, to avoid confusion charges.

Services - Property Notice

• Water cuts and power outages, business dealings and other important content of a key notification, you can customize the configuration of the announcement content and images.
• Compared to traditional bulletin boards can be more economical material costs, and can always be released and edit replace content.

Expand charge standards

• First 15 days unlimited number of households free experience, The lowest Price paid in the industry The lowest price bought in the industry.
• Low unit price: 1.88 yuan / households /year, purchased on demand.
• No additional system maintenance fee.
• Supports three payment methods.
• Wechat.
• Alipay.
• Public transfer.

Text messaging purchase

• Text messaging purchase, messages can be selectivity is available to buy.
• A variety of SMS packages are free to choose, the price is as low as 4 cents / article (per message).
• Supports customized a variety of templates.
• Recovery, notices, and service tips for your selection.

Automatic deduction number purchase

• Automatically deduct, buy can be turned on and choice.
• Multiple set meal free choice, the unit price to 0.1 RMB/time.
• Owner of mobile phone to receive the verification code that may be signed.
• Property staff a key that may be batched deductions.