Questions and Answers
Each year, the United States creates _____ tons of hazardous waste.
3.2 million
What is the main purpose of reporting sentinel events in the medical office?
To provide an experience for the office to learn how to prevent a similar event in the future.
Why are employee evaluations necessary?
To communicate with the employee any areas needing addressed; to document agreements made with the employee regarding job performance; to give the employee a document outlining their perceived performance.
Before conducting drug testing on employees, employers must do which one of the following?
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Quality improvement programs are used to improve an office's targeted areas.
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The medical assistant is not responsible for alerting the office to a piece of broken equipment.
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When giving reference for former fired employees, the office manager should tell potential employers why the employees were fired even when lacking proof.
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To be the most effective, office managers should learn to tailor their leadership styles to situations.
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Only top-level management should attend staff meetings.
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In small medical offices, it is appropriate for the physician-employer to require employees to supply their own protective equipment, such as examination gloves.
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Each job description should outline the duties and physical requirements of the position.
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Because resumes and applications reflect employees, office managers often discard applications with poor grammar or typographical errors.
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When giving references for former employees, it is important to have a set policy and follow it closely.
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Explain why a medical office manager must have outstanding communication skills.
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What does it mean to delegate tasks?
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What is the purpose of a staff meeting agenda?
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What method might an office manager use to fill a vacant position in the medical office?
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How can an office check a medical assistant's credentials?
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Define the term 'adverse outcome'.
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Study Notes
Hazardous Waste
- The United States generates 3.2 million tons of hazardous waste annually.
Leadership Styles
- A laissez-faire leader is relaxed and intervenes only when necessary.
Sentinel Events
- Reporting sentinel events helps medical offices learn from incidents to prevent future occurrences.
Employee Evaluations
- Necessary for communicating performance concerns.
- Document agreements related to job performance.
- Provides employees with a written overview of their performance.
Drug Testing
- Employers must obtain written permission from employees before conducting drug tests.
Quality Improvement
- Quality improvement programs aim to enhance specific areas within an office.
Equipment Responsibility
- Medical assistants are responsible for reporting any broken equipment.
References for Former Employees
- Office managers should not disclose reasons for employee termination when giving references if proof is lacking.
Leadership Adaptability
- Effective office managers adapt their leadership styles to fit various situations.
Staff Meetings
- All relevant staff, not just top-level management, should attend staff meetings.
Protective Equipment Responsibility
- Physicians cannot require employees in small offices to provide their own protective equipment.
Job Descriptions
- Each job description must detail job duties and physical requirements.
Resumes and Applications
- Poor grammar or typographical errors on resumes and applications can lead to them being discarded by office managers.
Reference Policies
- Establishing and following a specific policy for giving references for former employees is crucial.
Communication Skills
- Medical office managers must possess excellent communication skills to effectively interact with patients and staff.
Delegating Tasks
- Delegating involves assigning responsibilities to others, ensuring tasks are managed effectively.
Meeting Agendas
- Staff meeting agendas outline discussion topics and help keep meetings organized and timely.
Filling Vacant Positions
- Methods for filling vacancies include local newspaper advertisements, notifying medical assisting programs, or contacting professional associations.
Checking Credentials
- Medical assistants' credentials can be verified by calling 800-ACT-AAMA.
Adverse Outcomes
- An adverse outcome refers to unexpected or undesired results in a medical context.
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Description
Test your knowledge with these flashcards focused on managing a medical office. Covering various key terms and concepts, these flashcards will help reinforce your understanding of hazardous waste management and leadership styles within the medical setting. Perfect for medical office administrators and students alike.
