120 Questions
Which of the following is NOT a component of the general environment that affects an organization?
Suppliers
Which of the following is a potential challenge when dealing with suppliers?
Material shortages
Global outsourcing refers to the purchase of inputs from foreign suppliers or the production of inputs abroad in order to:
Lower production costs and improve product quality or design
Distributors are organizations that help other organizations sell their goods or services to customers. Powerful distributors can limit access to markets through their control of:
Customers
Customers are individuals and groups that buy the goods and services that an organization produces. Identifying an organization's main customers and producing the goods and services they want is crucial to:
Organizational success
Barriers to entry refer to factors that make it difficult and costly for an organization to enter a particular task environment or industry. Which of the following is NOT a barrier to entry?
Low prices
Which of the following is NOT one of the learning objectives mentioned in Chapter Four?
Explain why the global environment is becoming more open and competitive and identify the forces behind the process of globalization that increase the opportunities, complexities, challenges, and threats that managers face
What is the global environment?
A set of global forces that operate and compete in more than one country
Which learning objective focuses on the challenges presented by the main forces in a global task and general environments?
LO3
What does the task environment refer to?
A set of forces and conditions that originate with suppliers, distributors, customers, and competitors
Why is it important for managers to be sensitive to the effects of falling trade barriers and regional trade associations?
To be aware of the impact on political and social aspects
What is the main focus of Learning Objective 4?
Explain why the global environment is becoming more open and competitive and identify the forces behind the process of globalization that increase the opportunities, complexities, challenges, and threats that managers face
Which one of the following is an example of demographic forces?
Aging of populations
Which one of the following is an outcome of changes in laws and regulations?
Deregulation of industries
What is the process of integrating and connecting economic, political, and social systems across countries called?
Globalization
What does the term 'tariff' refer to?
A tax imposed on imported goods
What does the term 'values' refer to in the context of national culture?
Ideas about what is good, desirable and beautiful
What do 'folkways' refer to in the context of norms?
Routine social conventions of everyday life
What does the term 'individualism' mean in Hofstede's model of national culture?
A worldview that values individual freedom and self-expression
What does the term 'power distance' refer to in Hofstede's model of national culture?
The degree to which societies accept inequalities in power and well-being
True or false: Management involves the planning, organizing, leading, and controlling of resources to achieve organizational goals effectively and efficiently?
True
True or false: Efficiency is a measure of how productively resources are used to achieve a goal?
True
True or false: Effectiveness is a measure of the appropriateness of the goals an organization is pursuing and how they achieve those goals?
True
True or false: The main goal of a manager is to achieve high organizational performance by using available resources efficiently and effectively?
True
True or false: The study of management helps individuals understand the dynamic and complex nature of work and make ethical and effective decisions for an organization?
True
True or false: Understanding management helps the manager's employer succeed?
True
True or false: Learning management principles can only help you make good decisions in work situations.
False
True or false: The four tasks of management are planning, organizing, leading, and controlling.
True
True or false: Organizational structure refers to the formal system of task and reporting relationships within an organization.
True
True or false: Leading involves articulating a clear vision and motivating organizational members to achieve goals.
True
True or false: Evaluating how well an organization is achieving its goals is part of the controlling function of management.
True
True or false: Conceptual skills refer to the job-specific knowledge and techniques required to perform an organizational role.
False
Utilizing new information technology (IT) is not an important challenge for managers.
False
IT has enabled individual employees and self-managed teams by providing them with more information and allowing for virtual interactions.
True
Fredrick W. Taylor is the founder of scientific management.
True
Scientific Management is the systematic study of relationships between people and tasks to increase efficiency.
True
Max Weber developed the principles of bureaucracy during Germany's industrial revolution.
True
Mary Parker Follet is known as the mother of management thought.
True
Douglas McGregor's Theory X assumes that workers will do what is best for an organization if given the proper work setting, opportunity, and encouragement.
False
The Hawthorne Studies and Human Relations studied the effects of work setting characteristics.
True
Match the following Big Five Personality Traits with their descriptions:
Extraversion = Tendency to experience positive emotions and be sociable Negative Affectivity = Tendency to experience negative emotions and be critical of oneself and others Agreeableness = Tendency to get along well with others and be likable Conscientiousness = Tendency to be careful, organized, and self-disciplined
Match the following Other Personality Traits with their descriptions:
Internal locus of control = Tendency to locate responsibility for one’s fate within oneself External locus of control = Tendency to locate responsibility for one’s fate in outside forces Self-Esteem = The degree to which people feel good about themselves and their capabilities Need for Achievement = The extent to which an individual has a strong desire to perform challenging tasks well
Match the following Values, Attitudes, and Moods and Emotions concepts with their definitions:
Values = Describe what managers try to achieve through work and how they think they should behave Attitudes = Capture managers’ thoughts and feelings about their specific jobs and organizations Moods and Emotions = Encompass how managers actually feel when they are managing Value System = The terminal and instrumental values that are guiding principles in an individual’s life
Match the following Attitudes concepts with their definitions:
Attitudes = A collection of feelings and beliefs Job Satisfaction = A collection of feelings and beliefs that managers have about their current jobs Terminal Values = A lifelong goal or objective that an individual seeks to achieve Instrumental Values = A mode of conduct that an individual seeks to follow
Match the following Learning Objectives with their descriptions:
Learning Objective 1 = Understanding the dynamic and complex nature of work and organizations Learning Objective 2 = Learning how to make ethical and effective decisions for an organization Learning Objective 3 = Understanding the challenges presented by the main forces in a global task and general environments Learning Objective 4 = Learning how to establish and maintain high-performance work practices
Match the following individuals with their contributions to management thought:
Douglas McGregor = Developed Theory X and Theory Y Max Weber = Developed the principles of bureaucracy Mary Parker Follet = Known as the mother of management thought Fredrick W. Taylor = Founder of scientific management
Match the following learning objectives from the text with their descriptions:
LO1 = Describing the various personality traits that affect how managers think, feel, and behave LO2 = Explaining what values and attitudes are and describing their impact on managerial action LO3 = Appreciating how moods and emotions influence all members of an organization LO4 = Describing the nature of emotional intelligence and its role in management
Match the following terms from the text with their definitions:
Personality Traits = Enduring tendencies to feel, think, and act in certain ways that can be used to describe the personality of every individual Values = Enduring beliefs that a specific mode of conduct or end-state of existence is personally or socially preferable Emotional Intelligence = The ability to understand and manage one's own emotions and the emotions of others Organizational Culture = A system of shared assumptions, values, and beliefs that governs how people behave in organizations
Match the following individuals with their roles in the context of the text:
Ms. Rachelle Oliver = Instructor Arnold W. CEO of Carnival Corporation = Manager Donald = Manager Fredrick W. Taylor = Founder of scientific management
Match the following terms with their definitions:
Efficiency = A measure of how productively resources are used to achieve a goal Effectiveness = A measure of the appropriateness of the goals an organization is pursuing and how they achieve those goals Individualism = The degree to which a society believes that individuals should be self-sufficient Power Distance = The extent to which the less powerful members of organizations and institutions accept and expect that power is distributed unequally
Match the following individuals with their contributions to management:
Mary Parker Follet = Known as the mother of management thought Max Weber = Developed the principles of bureaucracy Douglas McGregor = Theory X assumes that workers will do what is best for an organization if given the proper work setting, opportunity, and encouragement Fredrick W. Taylor = Founder of scientific management
Match the following terms with their descriptions:
Managerial Action = The behavior of managers, which includes planning, organizing, leading, and controlling Organizational Performance = A measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals Task Environment = The set of forces and conditions that originate with suppliers, distributors, customers, and competitors and affect an organization's ability to obtain inputs and dispose of its outputs General Environment = The wide-ranging economic, technological, sociocultural, demographic, political, and legal forces that affect an organization and its task environment
Match the following terms with their definitions:
Organizational Citizenship Behaviors = Behaviors that are not required but contribute to organizational efficiency Mood = A feeling or state of mind Emotional Intelligence = The ability to understand and manage one’s own and other people's emotions Organizational Culture = Shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another
Match the following organizational culture concepts with their descriptions:
Attraction-Selection-Attrition Framework = Explains how personality may influence organizational culture Ceremonies and Rites = Formal events that recognize incidents of importance to the organization Rites of passage = Determine how individuals enter, advance within, or leave the organization Stories and Language = Used to communicate organizational culture
Match the following terms to their definitions:
Organizational Commitment = The collection of feelings and beliefs that managers have about their organization Emotion = Intense, relatively short-lived feelings Organizational socialization = Process by which newcomers learn an organization’s values and norms Rites of integration = Build and reinforce common bonds among organizational members
Match the following concepts to their descriptions:
Organizational Efficiency = The ability to accomplish a task using the fewest resources Organizational Effectiveness = The degree to which an organization achieves its goals Values and Norms = Key components of organizational culture Figurehead, Leader, and Liaison = Interpersonal roles of managers that are supported by emotional intelligence
Match the following terms with their definitions:
Organizational Members = People who work for an organization Organizational Goals = The desired outcomes or targets that an organization strives to achieve Organizational Values = Beliefs and principles that guide the behavior of individuals within an organization Organizational Norms = Shared expectations about appropriate behavior in an organization
Match the following concepts to their descriptions:
Organizational Efficiency = A measure of how effectively an organization uses its resources to achieve its goals Organizational Effectiveness = The ability of an organization to achieve its goals Organizational Culture = A system of shared assumptions, values, and beliefs that governs how people behave in organizations Emotional Intelligence = The ability to recognize, understand, and manage our own emotions and the emotions of others
Match the following terms to their definitions:
Organizational Culture = A system of shared meaning held by members that distinguishes the organization from other organizations Mood = A relatively mild feeling or state Emotion = An intense, relatively short-lived feeling Emotional Intelligence = The ability to recognize and manage emotions in ourselves and in others
Match the following concepts to their descriptions:
Organizational Citizenship Behaviors = Voluntary behaviors that are not part of an employee's formal job requirements, but that contribute to the organization Mood = A feeling or state of mind Emotion = An intense, relatively short-lived feeling Emotional Intelligence = The ability to recognize, understand, and manage our own emotions and the emotions of others
Which stakeholder group is considered the most critical for a company's success?
Customers
What is the term used to describe the invisible barriers that prevent minorities and women from being promoted to top corporate positions?
Glass ceiling
What is the main focus of ethical decision making?
Behaving ethically
What is the term used to describe differences among people in age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities/disabilities?
Diversity
What is the role of managers in creating ethical organizational cultures?
Ensure important ethical values and norms are key features of an organization's culture
What is the term used to describe the physical locations or social milieus in which companies are located and which provide them with the physical and social infrastructure to operate?
Community, society, and nation
Which of the following is NOT a step to eradicate sexual harassment according to the text?
Take corrective action as soon as possible when sexual harassment has taken place
What is the term for asking or forcing an employee to perform sexual favors in exchange for some reward or to avoid negative consequences?
Quid pro quo
What is the term for telling lewd jokes, displaying pornography, making sexually oriented remarks about someone’s personal appearance, and other sex-related actions that make the work environment unpleasant?
Hostile work environment
What is the term for widening diversity in income levels, single mothers and the 'working poor,' and child and elder care for working parents?
Socioeconomic background
What is the term for employment and workplace discrimination, and provision of domestic-partner benefits?
Sexual orientation
What is the term for managers having more influence than rank-and-file employees, and when managers commit to diversity, it legitimizes diversity efforts of others?
Critical managerial roles
What percentage of corporate officer positions do women hold according to the text?
16%
Which of the following is NOT a capability or disability issue mentioned in the text?
Widening diversity in income levels
Which one of the following is NOT a learning objective mentioned in Chapter Three?
Understand the two major forms of sexual harassment and how they can be eliminated
What is the main focus of Learning Objective 4?
Grasp the central role that managers play in the effective management of diversity
What does the term 'values' refer to in the context of ethics?
The inner-guiding moral principles, values, and beliefs that people use to analyze or interpret a situation and then decide what is the “right” or appropriate way to behave
What does the term 'ethical dilemma' refer to?
The quandary people find themselves in when they have to decide if they should act in a way that might help another person even though doing so might go against their own self-interest
Who are stakeholders in a company?
The people and groups that supply a company with its productive resources and so have a claim on and stake in the company
What are the two major forms of sexual harassment?
Quid pro quo and hostile work environment
True or false: Planning is important for organizations like Cable Bahamas.
True
True or false: Cable Bahamas entered the Internet and Telephone Services through diversification.
True
True or false: Cable Bahamas differentiates its services from its competitors.
True
True or false: The planning process involves identifying and selecting appropriate goals and courses of action.
True
True or false: Strategy refers to a cluster of decisions about what goals to pursue and how to use resources to achieve those goals.
True
True or false: A mission statement identifies an organization's purpose and distinguishes it from its competitors.
True
True or false: Planning is necessary to give the organization a sense of direction and purpose.
True
True or false: A plan helps coordinate managers of different functions and divisions of an organization to ensure they all work towards the same goals.
True
True or false: Corporate-Level Strategy indicates in which industries and national markets an organization intends to compete.
True
True or false: Business-Level Plan pertains to divisional managers' decisions about long-term goals and overall strategy.
True
True or false: Functional-Level Plan pertains to functional managers' decisions about the goals they propose to pursue within a division.
True
True or false: Standing Plans are developed for one-time, nonprogrammed issues.
False
A low-cost strategy involves driving the organization's total costs down below the total costs of rivals.
True
A differentiation strategy involves distinguishing an organization's products from competitors based on dimensions such as product design, quality, or after-sales service.
True
Attempting to simultaneously pursue both a low-cost strategy and a differentiation strategy is known as being 'stuck in the middle'.
True
A focused low-cost strategy involves serving only one market segment and being the lowest-cost organization serving that segment.
True
A focused differentiation strategy involves serving only one market segment as the most differentiated organization serving that segment.
True
Concentration on a single industry involves reinvesting a company's profits to strengthen its competitive position in its current industry.
True
Vertical integration refers to expanding a company's operations either backward into an industry that produces inputs for its products or forward into an industry that uses, distributes, or sells its products.
True
Diversification involves expanding a company's business operations into a new industry in order to produce new kinds of valuable goods or services.
True
Which one of these is a measure of how efficiently and effectively managers use organizational resources to satisfy customers and achieve organizational goals?
Performance
What is the term for the process of identifying and selecting appropriate goals and courses of action?
Planning
What is the term for structuring working relationships in a way that allows organizational members to work together to achieve organizational goals?
Organizing
What is the term for evaluating how well an organization is achieving its goals and taking action to maintain or improve performance?
Controlling
What is the term for a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs?
Department
Which management skill is the ability to understand, alter, lead, and control the behavior of other individuals and groups?
Human
Which one of the following is NOT one of the four principal managerial tasks?
Controlling
What is the term for collections of people who work together and coordinate their actions to achieve a wide variety of goals?
Organizations
What are the three levels of management mentioned in the text?
Top, middle, and bottom
What are the three kinds of managerial skill mentioned in the text?
Technical, conceptual, and interpersonal
What are some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT)?
Increased use of virtual interactions
What are some of the principal challenges managers face in today's increasingly competitive global environment?
Adapting to cultural diversity
Which of the following is a recent change in management practices?
Outsourcing
What is the definition of empowerment?
Expansion of employees' knowledge, tasks, and decision-making responsibilities
What is the definition of a self-managed team?
A group of employees who assume responsibility for organizing, controlling, and supervising their own activities
What is the definition of global organizations?
Organizations that operate and compete in more than one country
What is the definition of competitive advantage?
Ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do
What is the process of creating new or improved goods and services called?
Innovation
What is the main focus of management in a global environment?
Building a competitive advantage
What is the main challenge for management in a global environment?
Maintaining ethical and socially responsible standards
Test your knowledge on managing in the global environment with this quiz. Learn about the importance of perceiving, interpreting, and responding to the organizational environment for managerial success. Differentiate between the global task and general environments and identify the main forces at play.
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