Module 3 - Chapter 5 – Managing Improvement Suggestions

A structured system that encourages team members to share ideas for improving work processes.

Teams can proactively start their own idea management system without waiting for formal authorization.

Regularly prompting team members to brainstorm ways to enhance performance.

A technique that helps teams identify problems by exploring potential solutions and their consequences.

A systematic approach to identifying the root causes of problems.

Gathering team insights about what makes their work challenging.

Analyzing performance data on visual management boards to pinpoint areas for improvement.

Regularly observing work processes to identify opportunities for improvement.

A suggestion box is a method for collecting ideas anonymously, often used in situations where open discussion is not encouraged. It is typically a physical box where individuals can drop their suggestions.

The process of evaluating the potential impact of a suggestion, considering factors like cost and benefits. This involves quantifying the expected benefits whenever possible.

A structured system for recording suggestions, typically a spreadsheet or a database, that allows tracking and analysis of proposals.

The act of providing feedback on suggestions, acknowledging their value, and informing the team about implementation plans.

Suggestions that have a significant impact on the workplace, regardless of their immediate implementation, should be recorded.

Suggestions that are immediately implemented or have a smaller impact should also be documented.

A suggestion is any idea that aims to permanently improve the work situation for the better.

The stage in idea management where approved suggestions are put into action.

Providing swift feedback on suggestions shows commitment to improvement, encouraging more participation.

Involving high-level management in team discussions boosts morale and highlights the importance of suggestions.

Assigning individuals responsibility and setting deadlines for implementation ensures that suggestions aren't just talked about but acted upon.

The measurement of the actual impact of implemented suggestions to determine their effectiveness.

A structured approach to problem-solving that focuses on identifying the root cause of a problem by repeatedly asking 'Why?' until the fundamental reason is uncovered.

An iterative process for understanding a problem or process by asking a series of questions that start with 'Who', 'What', 'Where', 'When', 'Why', and 'How'.

Recognizing and rewarding individuals who contribute valuable suggestions helps maintain momentum and encourage further participation.

A temporary group of individuals brought together to address a specific problem or to propose solutions. Members can be from different departments or levels within the organization.

A structured way to record and track suggestions, including details like submitter, evaluation criteria, deadlines, and responsible person.

Involves measuring both tangible (e.g., cost savings) and intangible (e.g., improved morale) benefits of implemented suggestions.

A group of individuals with complementary skills and dedicated to a common purpose who work closely to achieve high levels of collaboration, innovation, and performance.

A visual representation of the steps involved in delivering a product or service, mapping out the flow of information and materials.