Managing Change: Chapter 9

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24 Questions

What is Field Theory primarily concerned with?

Mapping out the totality and complexity of a group's behavior

What is the primary focus of Force Field Analysis?

Analyzing the forces driving or resisting change

What is the main theme of Kurt Lewin's philosophy?

The resolution of social conflict and promoting democratic values

What is the core idea of Group Dynamics, according to Lewin?

Understanding how groups respond to external forces

What is Action Research primarily concerned with?

Analyzing the effectiveness of organizational change

What is the primary focus of the Three-Step Model of Change?

Developing strategies for organizational change

What is the relationship between Field Theory and Group Dynamics?

Group Dynamics is an application of Field Theory

What is the main goal of Kurt Lewin's planned approach to change?

To develop strategies for organizational change

What is the primary focus of Action Research?

Resolving social and organisational problems

What is a drawback of the Three-Step Model of Change?

It ignores regression

Who are the three groups involved in Action Research?

The organisation, the subject, and the change agent

What is the term for an individual's inner realisation that change is necessary?

Felt-need

In the Three-Step Model of Change, what is the goal of the second step?

To identify and implement change

What is the primary objective of the first step in the Action Research process?

Achieving change through action

What is the purpose of the third step in the Three-Step Model of Change?

To take steps to stabilise and reinforce the change

What is the first stage of the Coping Cycle?

Denial

What theory does Action Research draw upon to identify the forces that bear on the group?

Field Theory

What is required for successful change?

Individuals and groups to reflect and learn

What is the purpose of the fourth stage of the Coping Cycle?

To adapt to the new ways and ensure they fit in with existing people and circumstances

What is a characteristic of the Three-Step Model of Change?

It is a linear approach

What is the focus of Lewin's work in the context of Action Research?

Studying the internal dynamics of a group

What is the purpose of Action Research's two-pronged process?

To achieve change through action and research

What is the purpose of joint goal-setting in the Three-Step Model of Change?

To maintain the momentum

What is the second stage of the Coping Cycle?

Defence

Study Notes

The Planned Approach

  • Kurt Lewin's philosophy focuses on resolving social conflict, addressing problems of minority or disadvantaged groups, and permeating democratic values into society.

Lewin's Four Elements

  • Field Theory/Force Field Analysis
  • Group Dynamics
  • Action Research
  • Three-Step model of change

Field Theory

  • An approach to understanding group behavior by mapping out the totality and complexity of the field in which the behavior takes place.

Force Field Analysis

  • A visual representation of the forces driving or resisting change.

Group Dynamics

  • Lewin addressed two questions:
    • What causes a group to respond to external forces?
    • How can these forces be changed to elicit a more desirable behavior?

Action Research

  • A participative approach to resolving social and organizational problems, involving:
    • No action without research
    • No research without action
  • Involves three groups:
    • The organization (managers)
    • The subjects (employees)
    • The change agent (consultant)
  • Draws on Lewin's work on Field Theory and Group Dynamics.

Three-Step Model of Change

  • Unfreezing:
    • Create dissatisfaction with the existing situation
    • Create a willingness to change
  • Moving:
    • Identify and implement change
    • Involve people
  • Refreezing:
    • Take steps to stabilize and reinforce the change
    • Maintain the momentum through joint goal-setting, feedback, and rewards.

The Coping Cycle

  • A model describing how people cope with change:
    • Stage 1: Denial
    • Stage 2: Defence
    • Stage 3: Discarding
    • Stage 4: Adaptation

This quiz covers Planned Change and Organization Development (OD) from Chapter 9 of the 7th edition of Managing Change. It includes Kurt Lewin's philosophy and approach to organizational change.

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