Managing Change Chapter 10
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Questions and Answers

What is one of the key aspects of a manager's role in achieving action, according to Carnall?

  • Developing marketing strategies
  • Implementing new technologies
  • Providing financial support
  • Handling opposition (correct)

    • What is the primary motivator for how change is accomplished, according to Benjamin and Mabey?

  • People within the organization (correct)
  • Change management consultants
  • External environmental forces
  • Organizational structure

    • Why is Planned change considered inappropriate by advocates of Emergent change?

  • Because it ignores power and politics
  • Because it is too time-consuming
  • Because it focuses on culture change
  • Because the environment is uncertain (correct)

    • What is the focus of Figure 10.2, according to the text?

    <p>The determinants of successful change</p> Signup and view all the answers

    Who developed the five central factors for managing change?

    <p>Pettigrew and Whipp</p> Signup and view all the answers

    What is a criticism of the Emergent approach, according to the text?

    <p>It overfocuses on power and politics</p> Signup and view all the answers

    What is the title of Kotter's work, mentioned in the text?

    <p>Leading Change</p> Signup and view all the answers

    Who developed the Stace-Dunphy change matrix?

    <p>Stace and Dunphy</p> Signup and view all the answers

    What is a characteristic of emergent change?

    <p>It is unpredictable and cannot be pre-planned</p> Signup and view all the answers

    What is a limitation of the planned approach to change?

    <p>It neglects organisational conflict and politics</p> Signup and view all the answers

    What is a commonality between the planned and emergent approaches to change?

    <p>They share a belief in the importance of organisational adaptation</p> Signup and view all the answers

    What is a characteristic of the open systems perspective?

    <p>It sees individual organisations as interdependent parts of a larger environment</p> Signup and view all the answers

    What is a criticism of the planned approach to change?

    <p>It is unable to cope with continuous change</p> Signup and view all the answers

    When did the planned approach to change begin to face criticism?

    <p>From the early 1980s</p> Signup and view all the answers

    What is a key difference between the planned and emergent approaches to change?

    <p>The planned approach sees change as a linear process, while the emergent approach sees change as an ongoing process</p> Signup and view all the answers

    What is a common criticism of the planned approach to change?

    <p>It advocates for a 'one best way' approach to change</p> Signup and view all the answers

    What is the main characteristic of the Emergent approach to change?

    <p>It emerges from the day-to-day actions and decisions of members of an organisation.</p> Signup and view all the answers

    According to Pettigrew, what should replace OD?

    <p>A processual approach to change.</p> Signup and view all the answers

    What is the definition of a process according to processualists?

    <p>A sequence of individual and collective events, actions, and activities unfolding over time in context.</p> Signup and view all the answers

    What is one of the key skills required for coalition-building in change management?

    <p>Gaining supporters and bargaining with other stakeholders.</p> Signup and view all the answers

    What is the primary focus of the Emergent approach to change?

    <p>Aligning the organisation with its environment.</p> Signup and view all the answers

    What is the role of managers in change management according to Pugh?

    <p>To make decisions and build coalitions.</p> Signup and view all the answers

    What is a characteristic of the processual approach to change?

    <p>It focuses on individual and collective events, actions, and activities over time.</p> Signup and view all the answers

    What is the main difference between the Emergent and Planned approaches to change?

    <p>The Emergent approach is more flexible and adapts to changing circumstances.</p> Signup and view all the answers

    Study Notes

    Emergent Change

    • Emergent change is an open-ended process that involves adjusting to the changing external environment.
    • It is a bottom-up approach that is unpredictable and cannot be pre-planned.
    • It is a learning process with no universal rules.

    Critique of Planned Change

    • The planned approach to change, promoted by Lewin and the OD movement, has faced criticism for its limitations.
    • Criticisms include its inability to cope with continuous change, its emphasis on incremental change, and its neglect of organizational conflict and politics.

    Characteristics of Emergent Change

    • Emergent change is an ongoing process of organizational adaptation and transformation.
    • It adopts an open systems perspective, recognizing that organizations are interdependent parts of a larger environment.
    • Change emerges from the day-to-day actions and decisions of organization members.

    Role of Managers in Emergent Change

    • Decision-making: includes intuition, vision, and the ability to gather and utilize information.
    • Coalition-building: includes skills necessary to gain support and resources to implement decisions.
    • Achieving action: includes handling opposition, motivating people, and providing support.
    • Maintaining momentum and effort: includes team-building, generating ownership, and sharing information.

    The Stace-Dunphy Change Matrix

    • A framework for understanding the relationship between the type of change and the level of participation required.

    Contingency Approach to Change

    • The primary stimulus for change is the external environment, but the primary motivator for how change is accomplished resides with the people within the organization.

    Determinants of Successful Change

    • A framework for understanding the factors that contribute to successful change.

    Managing the Political Dynamics of Change

    • Requires understanding and managing the political dynamics within an organization.

    Pettigrew and Whipp's Five Central Factors for Managing Change

    • A framework for managing change, including coherence, strategic awareness, maintaining momentum, and more.

    Kotter's Leading Change

    • A framework for leading change, including establishing a sense of urgency, forming a powerful coalition, and more.

    Criticisms of the Emergent Approach

    • Assumes all organizations are the same.
    • Overfocuses on power and politics.
    • Culture is treated as malleable.
    • Ignores managerial resistance.

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    Description

    This quiz covers developments in change management, emergence challenges, and emergent change as Organization Development (OD) strikes back.

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