Managerial Skills and Roles Overview

A manager performs social, ceremonial, and legal duties in this role. Think of them as the face of the organization during public events, awards ceremonies, or legal proceedings.

The manager focuses on motivating and directing employees to achieve organizational goals. This involves setting clear expectations, providing feedback, and fostering a positive work environment.

Managers act as a link between their own team & other teams, departments, or external stakeholders. This involves building relationships, exchanging information, and coordinating efforts.

Managers collect and monitor information about the internal and external environment of their organization. This includes keeping track of performance, market trends, and competitor activities.

Managers share internal information with their team, such as performance updates, company news, or strategic plans. They make sure everyone is informed about relevant developments.

Managers communicate information about the organization to external stakeholders such as investors, the media, or the public. This includes explaining the organization's goals, activities, and performance.

Managers initiate and oversee new projects, products, or services. They identify opportunities, assess risks, and take action to improve the organization's performance.

Managers handle unexpected problems or crises that arise within their organization. This involves resolving conflicts, making decisions, and taking corrective action.

This role involves representing the organization at social events, motivating the team to reach goals, and demonstrating power and authority.

This role focuses on directing and guiding the performance of employees, leading teams, departments, or even the entire organization. They inspire and motivate individuals to achieve organizational objectives.

Managers in this role build and maintain connections within and outside the organization. They act as a bridge between employees and different levels of the company.

This involves gathering information from internal and external sources, identifying problems and opportunities, and seeking feedback to improve products or services.

This role involves creating, receiving, and sharing information with coworkers. Managers in this role act as a central hub for information, collecting, processing, and delivering it to those who need it.

This role involves sharing important information with others, both inside and outside the organization, to build relationships and create a positive image.

This role involves resolving conflicts between employees or departments, mediating disagreements, and promoting cooperation.

This role involves allocating resources, setting budgets, and ensuring the organization has the necessary funds and materials to operate efficiently.

A manager's role focused on gathering and analyzing information about the company's internal and external environment to identify potential issues and opportunities. This includes monitoring competitor activities, industry trends, and government regulations.

A manager's role that involves identifying opportunities for improvement, innovation, and change within the organization. Proactive managers constantly seek ways to enhance processes, products, or services to stay competitive and move the organization forward.

A manager's role that involves taking action and making decisions based on information and analysis. This includes allocating resources, resolving conflicts, and negotiating deals to achieve the organization's objectives.

The ability to think about problems in new and different ways, leading to innovative solutions.

A plan that outlines the steps and strategies for implementing a change within an organization.

The ability to resolve conflicts effectively and fairly, ensuring that all parties involved feel heard and respected.

A process where a neutral third party facilitates a discussion between conflicting parties, helping them to reach a consensus.

A process where a third party makes a binding decision based on the evidence presented by each side.

The most valuable resource in an organization; people bring knowledge, skills, and creativity.

The ability of managers to think critically and see the bigger picture by understanding the complexities of the organization and its environment. They can analyze problems, create solutions, and predict challenges.

Skills used by managers to effectively interact, communicate, and motivate employees. They build relationships, lead teams, and resolve conflicts.

Skills demonstrating the ability to use tools and techniques to achieve specific tasks and goals. This includes hands-on experience with technology, operations, or equipment.

A framework developed by psychologist Robert Katz to describe the three essential types of management skills.

The ability to solve problems, make decisions, and handle unexpected situations. They maintain control, adapt to change, and overcome challenges.

Negotiations play a big role in a company's success. This role involves communicating with others to secure resources and power for the organisation.

Successful managers understand the importance of approaching negotiations with empathy. They consider the other party's needs and strive for mutually beneficial outcomes.

Managers should create multiple solutions to provide flexibility in negotiations. This allows for greater opportunities to reach a mutually beneficial agreement.

Managers should avoid viewing opposing groups as adversaries. Instead, they should focus on how to help both parties achieve their desired outcomes.

Effective managers recognise the importance of fairness in negotiations. Agreements should be equally beneficial to all parties involved.

Managers should consider trading assets that are less valuable to them but highly valued by the other party. This can create a compelling exchange.

Management skills, also known as executive skills, are essential for effectively fulfilling management tasks. These skills can be developed through learning and practice.