30 Questions
According to the text, what is Step 1 of the decision-making process?
Identifying the Problem
What are decision criteria?
Factors that are important to resolving the problem
In Step 3 of the decision-making process, what is done with the decision criteria?
Weights are allocated to each criteria
What is Step 4 of the decision-making process?
Develop Alternatives
In Step 5 of the decision-making process, what is done with the alternatives?
Alternatives are appraised for their strengths and weaknesses
What is Step 6 of the decision-making process?
Select an Alternative
What is Step 8 of the decision-making process?
Evaluate Decision Effectiveness
Which one of the following is NOT an assumption of rational decision making?
The decision maker would select the alternative that maximizes the likelihood of achieving the goal.
Which one of the following is a characteristic of bounded rationality?
Managers satisfice by accepting solutions that are 'good enough'.
What is the phenomenon called when there is an increased commitment to a previous decision despite evidence that it may have been wrong?
Escalation of commitment
Which one of the following is NOT a characteristic of intuitive decision making?
It relies on a systematic and thorough analysis of the problem.
What percentage of managers and other organizational employees emphasized 'gut feeling' over cognitive problem solving and decision making?
30%
What is the term used to describe the subconscious process of making decisions on the basis of experience and accumulated judgment?
Intuitive decision making
What is the term used to describe accepting solutions that are 'good enough' rather than maximizing the outcome of a decision by considering all alternatives?
Bounded rationality
Which type of decision is based on experience, feelings, and accumulated judgment?
Intuitive decision
What is the term for decisions that are new or unusual and for which information is ambiguous or incomplete?
Unstructured problems
Which type of decision can be handled by a routine approach?
Programmed decision
What is the term for a series of interrelated sequential steps that a manager can use to respond to a well-structured problem?
Procedure
Which type of problem involves goals that are clear, familiar, and easily and completely defined?
Structured problem
What is the term for a general guideline for making a decision about a structured problem?
Policy
What is the term for decisions that are unique and nonrecurring?
Non-programmed decisions
Which thinking style reflects a person's tendency to use external data/facts and process information through rational, logical thinking?
Linear thinking style
Why is it important for managers to recognize that employees may have different decision-making styles?
To understand and respect different approaches to decision-making
Which of the following is NOT one of the eight steps in the decision-making process?
Implementing the decision
Which level of managers make decisions about weekly or monthly production schedules, problems that arise, pay raises, and disciplining employees?
Lower level managers
What is the definition of a problem in the context of decision-making?
An obstacle that makes it difficult to achieve a desired goal or purpose
What is the first step in the decision-making process?
Identifying a problem
Which one of the following is NOT a way managers make decisions?
Rational decision-making
What is the comprehensive process of choosing among alternatives called?
Decision-making
Which one of the following is NOT a step in the decision-making process?
Setting decision criteria
Test your knowledge on the role of managers as decision-makers with this quiz. Explore how decision making is an integral part of the managerial functions of planning, organizing, leading, and controlling. Discover the importance of efficient decision making in an organization.
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