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Questions and Answers
Management support has a negative impact on employee motivation in e-commerce companies in Jordan.
Management support has a negative impact on employee motivation in e-commerce companies in Jordan.
False
The senior management in most e-commerce companies in Jordan provides adequate support to software maintenance employees.
The senior management in most e-commerce companies in Jordan provides adequate support to software maintenance employees.
False
Financial rewards are not an effective way to motivate employees in software maintenance.
Financial rewards are not an effective way to motivate employees in software maintenance.
False
Regular meetings between the IT team are not necessary for improving software maintenance activities.
Regular meetings between the IT team are not necessary for improving software maintenance activities.
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The communication channel between the IT team and management is effective in most e-commerce companies in Jordan.
The communication channel between the IT team and management is effective in most e-commerce companies in Jordan.
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When the company builds in-house software, it is not necessary to adopt software standards.
When the company builds in-house software, it is not necessary to adopt software standards.
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Employee engagement in decision-making is not important for software maintenance activities.
Employee engagement in decision-making is not important for software maintenance activities.
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The company should choose a low-quality software when outsourcing.
The company should choose a low-quality software when outsourcing.
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The study finds that management support and incentives are not important for software maintenance employees.
The study finds that management support and incentives are not important for software maintenance employees.
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Service level agreements are not important in e-commerce companies.
Service level agreements are not important in e-commerce companies.
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Improving the relationship between the IT team and management can negatively affect software maintenance activities.
Improving the relationship between the IT team and management can negatively affect software maintenance activities.
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Giving more attention to employees who work in software maintenance is not necessary.
Giving more attention to employees who work in software maintenance is not necessary.
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A contract between the two companies is not necessary when outsourcing software development.
A contract between the two companies is not necessary when outsourcing software development.
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The company must have a great team with little experience in e-commerce applications when building in-house software.
The company must have a great team with little experience in e-commerce applications when building in-house software.
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Maintainability of the system is not an important factor when outsourcing software development.
Maintainability of the system is not an important factor when outsourcing software development.
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A clear and unambiguous service level agreement is not necessary in e-commerce companies.
A clear and unambiguous service level agreement is not necessary in e-commerce companies.
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Regular meetings between IT team and senior management should be held at least quarterly to discuss progress and overcome obstacles.
Regular meetings between IT team and senior management should be held at least quarterly to discuss progress and overcome obstacles.
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The study found that the majority of e-commerce companies in Jordan use software maintenance standards in their software maintenance activities.
The study found that the majority of e-commerce companies in Jordan use software maintenance standards in their software maintenance activities.
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Building social relationships between all staff and management in the company can help improve employee training and development.
Building social relationships between all staff and management in the company can help improve employee training and development.
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Classification of software maintenance problems is a common practice in e-commerce companies in Jordan.
Classification of software maintenance problems is a common practice in e-commerce companies in Jordan.
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Adopting software maintenance standards can help e-commerce companies organize their work and understand the quality process.
Adopting software maintenance standards can help e-commerce companies organize their work and understand the quality process.
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Management support and incentives are not necessary for the successful implementation of software maintenance standards.
Management support and incentives are not necessary for the successful implementation of software maintenance standards.
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E-commerce companies in Jordan do not need to adopt e-commerce applications built under software standards.
E-commerce companies in Jordan do not need to adopt e-commerce applications built under software standards.
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Regular meetings between IT team and senior management can help overcome cultural and language barriers in the workplace.
Regular meetings between IT team and senior management can help overcome cultural and language barriers in the workplace.
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Study Notes
Management Support
- Management support plays a crucial role in motivating employees, especially in software maintenance teams in e-commerce companies in Jordan.
- Senior management should give more attention and support to software maintenance teams, focusing on human and financial matters.
- Financial rewards should be given to outstanding staff, and employees should be engaged in decision-making processes related to software maintenance.
Communication Channel between IT Team and Management
- Improving communication between the IT team and management is essential for developing better work and increasing efficiency in software maintenance.
- There is a lack of relationship and communication between the IT team and senior management, which affects software maintenance activities.
- Strengthening the relationship between the IT team and holding regular meetings (at least once a week) can help overcome obstacles and improve work.
In-house Software Development
- When building in-house software, the company should have a team with good experience in e-commerce applications.
- The company should adopt software standards when developing software and maintain software maintenance methodology.
- The company should address the possibility of doing maintenance internally and have a contract with the external company to document all issues related to the system and maintenance.
Outsourced Software Development
- When outsourcing software development, the company should choose high-quality software from a reputable company in e-commerce applications.
- The system should be maintainable, and the company should have a contract with the external company to document all issues related to the system and maintenance.
Service Level Agreement
- Service level agreement (SLA) is essential in e-commerce companies, but the findings show that the majority of participants have unclear SLAs.
- SLAs should be clear, unambiguous, and explain everything related to the software and maintenance.
- SLAs should explain the contact channel between the two companies and be signed by all parties.
Views of People about Software Maintenance Job
- The views of people about software maintenance jobs affect software maintenance activities by increasing employee motivation.
- To improve the image of software maintenance jobs, employees should be given more attention, and regular meetings should be held between the IT team and senior management.
- Building social relationships between all staff and management can help improve the image of software maintenance jobs.
Software Maintenance Standards
- The majority of e-commerce companies in Jordan do not use software maintenance standards, which can help organize work and improve quality processes.
- Adopting software maintenance standards and using e-commerce applications built under software standards can improve software maintenance activities.
Classification of Software Maintenance Problems
- None of the six case studies used software maintenance classification to deal with software maintenance processes.
- Adopting software maintenance classification can help organize work and deal with software maintenance requests more efficiently.
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Description
This quiz explores the role of management support in motivating employees in software maintenance, particularly in e-commerce companies in Jordan.
