Management Science and Art Quiz
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Questions and Answers

Which of the following best describes the core debate surrounding management's nature?

  • Whether management is inherently a skill or a talent.
  • Whether management is fundamentally a practice based on art or science. (correct)
  • Whether management is best conducted through individual or team efforts.
  • Whether management is primarily concerned with profit or social impact.
  • What is a key characteristic that would classify management as a 'science'?

  • Its focus on achieving individual goals.
  • Its reliance on intuition and gut feelings.
  • Its adaptability to diverse settings and situations.
  • Its application of established principles and techniques. (correct)
  • What would be considered a key feature of management when viewed as an 'art'?

  • Its reliance on standardized processes and procedures.
  • Its adherence to strict rules and regulations.
  • Its dependence on theoretical knowledge and frameworks.
  • Its emphasis on intuition, creativity, and practical skills. (correct)
  • What is the primary focus of the Classical Approach to management?

    <p>Emphasizing efficiency, structure, and organizational design. (B)</p> Signup and view all the answers

    Which approach is known for advocating the use of scientific methods to analyze and improve work processes?

    <p>The Scientific Management Approach (B)</p> Signup and view all the answers

    How does the Neo-Classical approach differ from the Classical approach?

    <p>By prioritizing human relations and social factors. (B)</p> Signup and view all the answers

    What is a key difference between Scientific Management and the Neo-Classical approach?

    <p>Scientific Management focuses on efficient work methods, while Neo-Classical focuses on human and social factors. (D)</p> Signup and view all the answers

    What is a central focus of management considered as a profession?

    <p>Adhering to ethical standards and engaging in socially responsible practices. (D)</p> Signup and view all the answers

    What makes the Dabbawalas' success particularly remarkable?

    <p>Their ability to compete with modern corporations despite limited resources. (D)</p> Signup and view all the answers

    How have Dabbawalas adapted to the changing needs of their customers?

    <p>By adding communication services when phone services were limited and by participating in health initiatives. (B)</p> Signup and view all the answers

    What is the significance of the Dabbawalas’ online presence?

    <p>It provided national publicity for the Dabbawala service. (A)</p> Signup and view all the answers

    What is one unique service the Dabbawalas provided during a time when phone services were limited?

    <p>They provided a method of communication between spouses. (C)</p> Signup and view all the answers

    What does the consistent dress, dedication, and punctuality of the Dabbawalas highlight, despite changing times?

    <p>Their commitment to unchanging core values. (A)</p> Signup and view all the answers

    What demonstrates the Dabbawalas' social consciousness and adaptability?

    <p>Their participation in the World AIDS Day campaign. (D)</p> Signup and view all the answers

    What is particularly significant about the price increase of the Dabba from ₹50 to ₹250?

    <p>It highlights their increased popularity and market value. (A)</p> Signup and view all the answers

    What is a key feature of the Dabbawalas' operational record?

    <p>Their lack of any history of strikes. (C)</p> Signup and view all the answers

    Which management approach emphasizes rationality and efficiency through simple, routine tasks?

    <p>Classical Approach (B)</p> Signup and view all the answers

    What is a primary criticism of the bureaucratic model as conceptualized by Max Weber?

    <p>Its inherent inflexibility and rigidity (C)</p> Signup and view all the answers

    What primary characteristic of the Mumbai dabba walas is highlighted in the text as contributing to their success?

    <p>Exceptional supply chain, commitment, work ethics, and time management (B)</p> Signup and view all the answers

    Which question arises when comparing the success of the Mumbai dabba walas to other business organizations?

    <p>Whether management is skill based or a set of rules and regulations. (A)</p> Signup and view all the answers

    Which of the following time periods is most closely associated with the Human Relations movement in management theory?

    <p>1930-1960 (D)</p> Signup and view all the answers

    What is the main characteristic of science, as described in the text?

    <p>A systematic body of knowledge with general principles and facts. (D)</p> Signup and view all the answers

    Which management thinker is associated with the Classical approach?

    <p>Max Weber (A)</p> Signup and view all the answers

    Which approach emphasizes adapting management styles to varied situations rather than relying on a one-size-fits-all method?

    <p>Contingency Theory (C)</p> Signup and view all the answers

    Which of the following exemplifies the 'universal applicability' of scientific principles, as described in the text?

    <p>The law of gravitation. (C)</p> Signup and view all the answers

    What is the 'feature' of management, that is also a feature of science?

    <p>Systematic body of knowledge. (D)</p> Signup and view all the answers

    Which era is closely associated with the rise of Systems Theory and Contingency Theory in management thinking?

    <p>1960 onwards (D)</p> Signup and view all the answers

    Who are the key management thinkers from the 'Contemporary' management theory era?

    <p>Peter M. Senge and Peter Drucker (A)</p> Signup and view all the answers

    Based on the provided text what is the management principle of 'unity of command'?

    <p>An employee should report to just one boss. (D)</p> Signup and view all the answers

    What method of scientific study is specifically mentioned by the text as critical in developing scientific principles?

    <p>Observation and experimentation. (B)</p> Signup and view all the answers

    The text presents management as being similar to science due to that aspect?

    <p>Universal application of its principles. (D)</p> Signup and view all the answers

    Which foreman is primarily responsible for determining the sequence of operations and the path each piece of work should follow?

    <p>Route Clerk (D)</p> Signup and view all the answers

    Which foreman is tasked with creating detailed instructions for workers, including speed, tools, and technical specifications?

    <p>Instruction Card Clerk (D)</p> Signup and view all the answers

    Who is responsible for monitoring the cost of various jobs and for developing job timelines?

    <p>Time &amp; Cost Clerk (A)</p> Signup and view all the answers

    What is the primary role of the Shop Disciplinarian within the factory?

    <p>Managing worker attendance and rule violations (C)</p> Signup and view all the answers

    Which foreman focuses on ensuring that machines and tools are prepared for operations?

    <p>Gang Boss (C)</p> Signup and view all the answers

    Which of these foremen is responsible for ensuring that a job is completed within the established timeframe?

    <p>Speed Boss (C)</p> Signup and view all the answers

    In Taylor's differential piece-rate system, what is the rate paid to a worker who produces less than the standard output, given a standard output of 10 units per day, a low rate of $40 per unit, and a high rate of $60 per unit?

    <p>$40 per unit (A)</p> Signup and view all the answers

    Which of the following best describes Taylor's goal in implementing a differential piece-rate system?

    <p>To differentiate between efficient and inefficient workers and provide an incentive to increase productivity (A)</p> Signup and view all the answers

    According to the provided content, what is a key recommendation for managers when communicating with subordinates?

    <p>Favor face-to-face interactions to foster understanding. (D)</p> Signup and view all the answers

    How are Fayol's Principles best characterized, according to the text?

    <p>Flexible guidelines for practical use. (A)</p> Signup and view all the answers

    Which aspect of organizational management is emphasized most by the neo-classical approach?

    <p>Human and social aspects of the worker and their relationships. (C)</p> Signup and view all the answers

    Who is considered the 'Father of the Neo-Classical Approach' to management?

    <p>George Elton Mayo. (D)</p> Signup and view all the answers

    What did the Hawthorne Experiments primarily demonstrate about worker motivation and behavior?

    <p>Social factors and group dynamics greatly influence worker behavior. (A)</p> Signup and view all the answers

    According to the content, what is meant by 'Management as Science'?

    <p>It is a systematized body of knowledge. (B)</p> Signup and view all the answers

    Based on the context about the Hawthorne experiments, which is NOT true about workers behavior?

    <p>Workers are primarily motivated by money. (D)</p> Signup and view all the answers

    How did the Neo-Classical theory structure workers tasks?

    <p>Workers were structured to share tasks, information and knowledge. (D)</p> Signup and view all the answers

    Study Notes

    Nature of Management

    • Management is a systematic body of knowledge, a skill, and a profession.
    • Management as science involves established principles and procedures, proven through observation and experimentation.
    • Management as an art requires creativity, skill, and innovation and the ability to apply knowledge.
    • Management as a profession is a specialized field that needs formal training and qualifications.

    Concept of Management

    • Classical Approach focuses on efficiency and control.
    • Key contributors to Classical Approach include:
      • Frederick Winslow Taylor (scientific management)
      • Henri Fayol (administrative management)
    • Neoclassical Approach emphasizes human and social elements.
    • Key contributor to Neoclassical Approach includes:
      • Elton Mayo (Hawthorne Experiments)
    • Contemporary Approach incorporates recent developments in management thought.

    Principles of Management

    • Fayol's 14 principles of management are:

      • Division of Work
      • Authority and Responsibility
      • Discipline
      • Unity of Command
      • Unity of Direction
      • Subordination of Individual Interest to General Interest
      • Remuneration of Personnel
      • Centralization vs. Decentralization
      • Scalar Chain
      • Order
      • Equity
      • Stability of Tenure of Personnel
      • Initiative
      • Esprit de Corps
    • Taylor's scientific principles of management include:

      • Science, not rule of thumb
      • Harmony, not discord
    • Techniques of scientific management include:

      • Time Study
      • Motion Study
      • Method Study
      • Fatigue Study
    • Standardisation and Simplification.

    Management Thoughts

    • Early practices of management predate scientific management.
    • Scientific management emphasized efficiency and control through scientific methods and time and motion studies.
    • Administrative management focused on structuring the organization and defining managerial functions.
    • Neoclassical approaches added human and behavioral aspects to management.

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    Description

    Explore the fundamental concepts of management through this quiz. Delve into the distinctions between management as a science and an art, the Classical and Neo-Classical approaches, and the remarkable successes of the Dabbawalas. Test your understanding of key management theories and characteristics.

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