Management Principles and Planning

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Questions and Answers

What is the primary focus of C-level strategy?

  • Short-term operational efficiency
  • Competitive strategies for specific markets
  • Directing the entire organization towards long-term goals (correct)
  • Managing daily activities in a specific department

What does the term 'portfolio strategy' primarily aim to achieve?

  • Maximize dependence on a single market
  • Focus exclusively on a product line without variation
  • Limit investments to high-risk markets only
  • Create synergies between products to enhance efficiency (correct)

Which quadrant of the BCG matrix indicates high growth and high market share?

  • Dogs
  • Stars (correct)
  • Cash Cows
  • Question Marks

What best describes the purpose of the competitive advantage in strategic management?

<p>To improve a company's position in the market (B)</p> Signup and view all the answers

What aspect is primarily analyzed using the value chain analysis?

<p>Internal environment of a company (C)</p> Signup and view all the answers

Which of the following is NOT a characteristic of an effective corporate-level strategy?

<p>Exclusivity to specific market segments (B)</p> Signup and view all the answers

What does operational planning primarily focus on?

<p>Short-term actions and day-to-day activities (B)</p> Signup and view all the answers

In the BCG matrix, which category is characterized by low market share and high growth potential?

<p>Question Marks (B)</p> Signup and view all the answers

What is the primary goal of contingency planning?

<p>To prepare for unexpected events (B)</p> Signup and view all the answers

In scenario planning, which type of scenarios is primarily forecasted?

<p>Best-case, moderate-case, worst-case (C)</p> Signup and view all the answers

What is a critical component of crisis planning?

<p>Developing emergency response protocols (A)</p> Signup and view all the answers

During the introduction stage of the product life cycle, what is a key strategy?

<p>Extensive advertising to build awareness (B)</p> Signup and view all the answers

What happens to costs during the growth stage of the product life cycle?

<p>Costs start to decrease as recognition increases (B)</p> Signup and view all the answers

What is a common challenge faced during the growth stage of a product's life cycle?

<p>Emergence of cheaper substitutes by competitors (D)</p> Signup and view all the answers

What strategy should be avoided to maintain market share during the growth stage?

<p>Reducing advertisement costs (A)</p> Signup and view all the answers

What best describes the purpose of having backup suppliers in a contingency plan?

<p>To prepare for unexpected disruptions (C)</p> Signup and view all the answers

What is a primary strategy for companies in the maturity stage of the product life cycle?

<p>Intensify distribution channels. (D)</p> Signup and view all the answers

What typically occurs during the decline stage of a product life cycle?

<p>Demand and revenues are decreasing. (C)</p> Signup and view all the answers

What is one disadvantage of labor division mentioned in the content?

<p>Overspecialization can occur. (A)</p> Signup and view all the answers

Which aspect of organizational structure ensures control but may lack flexibility?

<p>Centralization. (B)</p> Signup and view all the answers

What characterizes a 'Tough Guy, Macho Culture' in organizations?

<p>High risk with rapid feedback. (D)</p> Signup and view all the answers

What challenge does 'bounded rationality' present in organizations?

<p>It limits decision-making capabilities. (A)</p> Signup and view all the answers

Which strategy can help improve relationships with past loyal customers during the decline phase?

<p>Reduce advertising costs. (D)</p> Signup and view all the answers

What is a consequence of the exchange and coordination deficits in organizations?

<p>Diminished overall value creation. (A)</p> Signup and view all the answers

Which strategy focuses on providing unique products or services within a specific market segment?

<p>Focused Differentiation (D)</p> Signup and view all the answers

What is a characteristic of a 'Cash Cow' business unit according to the BCG Matrix?

<p>Low growth, high market share (D)</p> Signup and view all the answers

Which of the following is an example of an internal weakness according to the SWOT analysis?

<p>High production costs (B)</p> Signup and view all the answers

What is the primary goal of 'Cost Leadership' as a business level strategy?

<p>Competing based on the lowest price in the industry (C)</p> Signup and view all the answers

Which of the following best describes 'Contingency Planning'?

<p>Preparing for unexpected events by creating 'if-then' scenarios (D)</p> Signup and view all the answers

What is the main difference between 'Contingency Planning' and 'Scenario Planning'?

<p>Contingency planning focuses on specific events, while scenario planning considers broader trends and variables (D)</p> Signup and view all the answers

Which of the following is an example of an external opportunity that an organization can leverage?

<p>The introduction of new government regulations in the industry (B)</p> Signup and view all the answers

What is the main purpose of the BCG Matrix?

<p>Assessing the relative attractiveness of different business units within an organization (A)</p> Signup and view all the answers

What is the primary result of social loafing?

<p>Reduced effort in groups (C)</p> Signup and view all the answers

Which method of conflict resolution focuses on finding common ground?

<p>Mediation (D)</p> Signup and view all the answers

What type of leadership focuses on shared vision and inspiration?

<p>Transformational Leadership (C)</p> Signup and view all the answers

Which bias in performance appraisal leads to overlooking weaknesses due to one strong positive trait?

<p>Halo effect (B)</p> Signup and view all the answers

What is a characteristic of groupthink?

<p>Desire for harmony resulting in poor decisions (B)</p> Signup and view all the answers

Which source of power relates to control over resources?

<p>Resource power (C)</p> Signup and view all the answers

What is one of the purposes of HR management?

<p>To align employee contributions with organizational goals (A)</p> Signup and view all the answers

What is the primary focus of transactional leadership?

<p>Structure and clear goals with rewards (C)</p> Signup and view all the answers

Flashcards

Management

The process of setting goals, allocating resources, and coordinating activities to achieve organizational objectives.

Efficiency

The ability to achieve goals effectively and efficiently, using the least resources and time.

Effectiveness

The ability to achieve the desired outcomes and reach the intended goals.

Planning

The process of setting a clear path for action to achieve specific goals

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Leadership

The ability to influence and guide others towards achieving organizational objectives.

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Organizing

The process of arranging tasks, resources, and employees effectively to achieve organizational goals.

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Controlling (in management)

The process of monitoring progress, evaluating performance, and making adjustments to ensure goals are met.

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Social Competence

The ability to understand and manage emotions, communicate effectively, and build strong relationships.

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C-level Strategy

A high-level strategy that focuses on managing and directing an entire organization to achieve long-term goals. This involves setting overall direction, allocating resources, and ensuring alignment across different departments and functions.

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B-level Strategy

A strategy that focuses on developing competitive strategies for specific products or markets. This involves researching market trends, analyzing competitors, and developing unique value propositions.

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Portfolio Strategy

A strategy that involves making investments in strategic business units (SBUs) based on their market growth and relative market share.

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BCG Matrix

A framework used to analyze SBUs based on their market growth rate and relative market share. It helps identify opportunities for investment, growth, and divestment.

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Stars

SBUs with high market growth and high market share. They are typically profitable and have strong potential for future growth. The company should invest in these units to capitalize on their opportunities.

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Cash Cows

SBUs with high market share but low market growth. These units generate a high amount of cash, but their future potential is limited. The company should maintain these units to maximize their cash flow.

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Dogs

SBUs with low market share and low market growth. They are typically unprofitable and may be a drain on company resources. The company may consider divesting these units or minimizing their investment.

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Question Marks

SBUs with low market share but high market growth. They have the potential to become stars, but they require significant investment to gain market share. Companies have to carefully evaluate whether to invest further or divest.

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Cash Cow (BCG Matrix)

Products with low growth rates and high market share, generating steady cash flow that can be reinvested in other business units.

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Dog (BCG Matrix)

Products with both low growth and low market share. These often require divestment or phasing out.

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Business Level Strategy

A strategic approach focusing on how a company competes in a single business or industry.

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Cost Leadership

A strategy aimed at minimizing cost and offering products at the lowest price in the market. Suitable for a broader market range.

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Differentiation

Providing unique or superior products or services to stand out from competitors. Targets a broader market scope.

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Focused Cost Leadership

Aims to be the cheapest within a specific niche or narrow market segment.

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Focused Differentiation

Provides unique or differentiated products or services to a specific niche market. Focuses on a narrow market range.

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Contingency Planning

The process of planning for unexpected events or situations where the organization has no control.

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Maturity Stage

The point where competition in the market peaks, leading to falling product prices due to competition for market share. Weak competitors exit the market and sales slow down.

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Decline Stage

Stage where sales decrease dramatically due to factors like changing consumer behaviour, technological advancements, or internal issues.

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Labor Division and Specialization

Creating smaller, specialized units within an organization to focus on specific tasks to improve efficiency and utilization of skills.

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Exchange and Coordination

The process of exchanging resources and coordinating activities between different departments or organizations.

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Deficit of Labor Division

A challenge faced by organizations where the focus on specialized tasks can lead to limited learning, reduced experience, and skill gaps.

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Deficits of exchange and Coordination

The challenge of integrating information and making coordinated decisions across different units with limited information and time pressures.

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Differentiation vs. Integration

Balancing the need for specialized tasks with the need for coordination among departments and teams.

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Centralization vs. Decentralization

Balancing centralized control with the need for flexibility and autonomy in decision-making.

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Scenario Planning

Creating multiple possible future scenarios to adapt strategies accordingly, considering best-case, worst-case, and moderate-case scenarios.

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Crisis Planning

Strategy aimed at managing sudden and severe events that could harm the organization. It includes developing emergency response protocols and communication plans.

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Product Life Cycle

The process of tracking a product's journey in the market from its launch to its removal, each stage having unique marketing, financial, and management strategies.

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Introduction Stage

The first stage of the Product Life Cycle, where a product is introduced to the market, sales are low due to lack of awareness, advertising is crucial, and competitors are minimal, resulting in low profits.

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Growth Stage

The second stage of the Product Life Cycle, where sales and profits increase as the product gains recognition. Competitors start offering similar products, creating a need for differentiation and expanded distribution.

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Group Polarization

The tendency for group discussions to result in more extreme opinions, pushing individuals further towards their initial stance.

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Social Loafing

A phenomenon where individuals in a group exert less effort than they would individually, leading to reduced overall performance.

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Process Conflict

A type of conflict that arises from differences in opinions and approaches regarding how work should be done.

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Expert Power

A source of power derived from one's knowledge, skills, and expertise in a specific area.

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Transactional Leadership

A leadership style characterized by clear goals, structured procedures, and motivation through rewards and punishments.

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Transformational Leadership

A leadership style that focuses on inspiring and motivating followers towards a shared vision, emphasizing collaboration and personal growth.

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360 Degree Feedback

A performance evaluation method that gathers feedback from multiple sources, such as superiors, peers, subordinates, and external stakeholders.

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Halo Effect

An evaluation bias where a single positive trait leads to an overall positive assessment, overlooking areas for improvement.

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Study Notes

Management Definition

  • Management is a process of planning, leading, organizing, and controlling resources (human, financial, and material) to achieve organizational goals efficiently and effectively.
  • This process involves decision-making, resource allocation, and planning activities to ensure organizational and team success in achieving the desired outcome.

Planning

  • Planning involves setting a goal and identifying the best approach to achieve it.
  • It ensures clarity, focus, and alignment of efforts toward shared objectives.
  • Strategic implementation provides a structured method for achieving goals through actionable plans.
  • Prioritization of tasks ensures critical tasks are completed first, boosting overall productivity.
  • Effective time management helps prioritize tasks, allocate time efficiently, and minimizes procrastination.
  • It improves efficiency and effectiveness by balancing goal achievement and optimizing resource allocation and time.
  • Work optimization enhances collaboration and ensures all activities contribute effectively to the overall goal. Different environmental analyses assist.
  • Control and monitoring help track progress, identify deviations, and make necessary adjustments.
  • Planning anticipates potential risks and provides solutions, reducing uncertainty and stress.

Levels of Environmental Analysis

  • Internal: Resources (financial, human, physical assets), capabilities (strengths and weaknesses), and culture (shared values and norms) are assessed.
  • External: Microenvironment (customers, competitors, suppliers, regulators), and macroenvironment (PESTEL factors) are also evaluated.

Tools for Planning

  • PESTEL Analysis is used to assess macro-level external factors (Political, Economic, Social, Technological, Environmental, and Legal).

Business Level Strategies

  • Cost Leadership: Aiming to be the cheapest in the industry.
  • Differentiation: Aiming to be unique and superior to competitors.
  • Focused Cost Leadership: Being the cheapest in a specific market segment.
  • Focused Differentiation: Providing a niche product or service unique to a specific segment.

SWOT Analysis

  • Strengths and Weaknesses are internal factors, and Opportunities and Threats are external factors, analyzed to identify a company's potential.

Corporate-level Strategy

  • Portfolio strategy combines SBU or product lines within a company to avoid dependence on a specific market.
  • It creates synergies between different products/sectors for greater efficiency.

BCG Matrix

  • This framework analyzes SBU or product lines in terms of market growth rate (Y-axis) and relative market share (X-axis).
  • This helps allocate resources, determine where to invest, and identify sectors for potential divestment decisions.
  • Categorization includes Stars, Cash Cows, Question Marks, and Dogs.

Organizational Structure (Hierarchy)

  • Flat: Few management levels, broad span of control. Promotes communication and quick decisions, suitable for startups.
  • Tall: Many management levels, narrow span of control. Clear chain of command, but slower decisions, common in large corporations.

Types of organizational Structures

  • Functional Structure (U-Form): Organized by functions (e.g., finance, HR, sales). This structure specializes each sector, ensuring accountability but can result in limited cross-functional communication.
  • Divisional Structure (M-Form): Organized by product, customer, or location. Allows for focused attention on divisions, allowing flexible adaptation to market needs, though risky of duplication and increased cost.
  • Matrix Structure: Combines functional and divisional structures. This creates efficient resource allocation and promotes cross-department collaboration. But complex reporting and potential for conflicts exist.
  • Modular Structure (N-Form): Decentralized network of semi-independent modules. Flexible, scalable, and focuses on core competencies.

Types and Extent of Change

  • Incremental Change: Small, continuous adjustments. Improves organizational structure, suitable for normal progression.
  • Radical Change: Paradigm-shifting transformations. Creates entirely new structures and processes.

Team Development

  • Forming: Initial meeting, establishing roles, and setting goals.
  • Storming: Conflicts arise as members assert their opinions.
  • Norming: Cohesion develops, establishing norms.
  • Performing: Effective execution of team goals.
  • Adjourning: Completion of task and dispersal of team members.

Conflict Management

  • Task Conflict: Disagreements about work.
  • Process Conflict: Disagreements about how work is done.
  • Relationship Conflict: Interpersonal issues and disagreements.
  • Five sources of power: Legitimate, Reward/Coercive, Resource, Referent, and Expert.

Human Resource Management (HRM)

  • HRM manages personnel-related processes (recruiting, training, compensation, performance appraisal).
  • It ensures employee well-being while aligning their contributions with organizational goals
  • Personnel planning involves strategies, recruiting channels and alternatives for when supply < demand.

Performance Management

  • Performance appraisal uses specific, measurable, attainable, relevant, and time-bound (SMART) goals.
  • Various methods like focusing on traits, behaviors, competencies, and goal achievement can be applied in the assessment.

Incentives

  • Monetary: Fixed salary, bonuses, benefits.
  • Non-Monetary: Recognition, flexible work hours, growth opportunities.
  • Performance-based incentives motivate improved performance, though there can be risks or measures that don't accommodate employees.

Governance Mechanisms

  • Behavior Control: Monitoring employee actions.
  • Output Control: Measuring results.
  • Clan/Ritual Control: Shared values drive behavior.
  • Balanced Scorecard: Aligns business activities with organizational vision and mission (Finance, Customers, Vision, Mission, Processes, Learning & Innovation).

Trust

  • Competence Trust: Confidence in someone's abilities.
  • Goodwill Trust: Belief in someone's intentions and reliability.

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