Management Planning Functions
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Questions and Answers

Which of the following is NOT a core function of management that is influenced by planning?

  • Organizing
  • Controlling
  • Leading
  • Marketing (correct)
  • A well-defined plan guarantees successful outcomes.

    False (B)

    What is the primary outcome of the planning process?

    Strategy

    Planning helps managers to ______ resources effectively to achieve organizational goals.

    <p>allocate</p> Signup and view all the answers

    Match the following management functions with their descriptions:

    <p>Organizing = Arranging resources and tasks to achieve goals Leading = Motivating and inspiring employees Controlling = Monitoring and evaluating progress toward goals Planning = Setting goals and determining actions to achieve them</p> Signup and view all the answers

    Which of the following is a key element of the goal setting process?

    <p>Defining specific, measurable, achievable, relevant, and time-bound (SMART) goals (C)</p> Signup and view all the answers

    The classical approach to organizational structure emphasizes flexibility and adaptability over strict hierarchy.

    <p>False (B)</p> Signup and view all the answers

    What is departmentalization, and what are some common methods used?

    <p>Departmentalization is the process of grouping jobs into units based on similar functions, products, customers, geographic location, or process. Common methods include functional, product, customer, geographic, and process departmentalization.</p> Signup and view all the answers

    Which of the following is NOT a common departmentalization structure?

    <p>Social structure (D)</p> Signup and view all the answers

    In a customer structure, the organization groups its activities based on the types of products it offers.

    <p>False (B)</p> Signup and view all the answers

    What are two emerging structures of organization discussed in the session?

    <p>Virtual network and mixed departmentalization</p> Signup and view all the answers

    The ______ structure is popular in multi-business enterprises, grouping activities along business and product lines.

    <p>product</p> Signup and view all the answers

    Match the departmentalization structure with its corresponding description:

    <p>Functional structure = Groups activities based on major business functions like marketing, finance, and production Product structure = Organizes activities around specific products or services Process structure = Matches strategy to structure based on main operating processes Customer structure = Focuses on different customer segments and their specific needs Geographic structure = Organizes activities based on geographic location or region</p> Signup and view all the answers

    Which level of management is typically involved in strategic planning?

    <p>Strategic (C)</p> Signup and view all the answers

    Organizational structure plays a crucial role in ensuring that plans are successfully executed.

    <p>True (A)</p> Signup and view all the answers

    The relationship between planning and strategy is that planning ______ strategy, and strategy encompasses ______ organizational goals and plans are to be executed.

    Signup and view all the answers

    What is the process by which managers determine whether to attempt a task, work out the most effective way of reaching desired objectives, and prepare to overcome unexpected difficulties with adequate resources?

    <p>Planning</p> Signup and view all the answers

    What are the two broad types of goals companies develop?

    <p>Strategic and Financial (B)</p> Signup and view all the answers

    A strategic plan typically covers a longer time frame than a tactical plan.

    <p>True (A)</p> Signup and view all the answers

    The acronym SMART stands for Specific, Measurable, Achievable, ______, and Timely.

    <p>Realistic</p> Signup and view all the answers

    Match the types of plans with their corresponding time frames:

    <p>Strategic Plan = Long-term (5-10 years) Tactical Plan = Short-term (up to 3 years) Operational Plan = Short-term (day-to-day)</p> Signup and view all the answers

    Which of the following is NOT a step in the planning process?

    <p>Delegation (D)</p> Signup and view all the answers

    What is the purpose of environmental scanning in the planning process?

    <p>To identify potential opportunities and threats in the external environment.</p> Signup and view all the answers

    Budgets are an example of descriptive plans that are expressed in financial terms.

    <p>True (A)</p> Signup and view all the answers

    Plans that are used repeatedly as the need arises are called ______ plans.

    <p>Standing</p> Signup and view all the answers

    Who is typically responsible for developing operational plans?

    <p>First-Line Management (C)</p> Signup and view all the answers

    What is the primary purpose of goal setting?

    <p>To provide direction and a framework for measuring progress.</p> Signup and view all the answers

    If goals are not being met, management should abandon the planning process and move on to other initiatives.

    <p>False (B)</p> Signup and view all the answers

    The process of evaluating alternative options and developing strategies to achieve goals is known as ______.

    <p>Decision making</p> Signup and view all the answers

    Which of the following is a benefit of effective planning?

    <p>All of the above (D)</p> Signup and view all the answers

    What is the final step in the planning process?

    <p>Review and Evaluation</p> Signup and view all the answers

    Tactical plans are typically developed by top management.

    <p>False (B)</p> Signup and view all the answers

    Which of the following is NOT a method of departmentalization?

    <p>By technology (A)</p> Signup and view all the answers

    The mechanistic system of management practice is characterized by a high degree of specialization and standardization.

    <p>True (A)</p> Signup and view all the answers

    What are the two divergent systems of management practice and structure identified by Burns and Stalker?

    <p>Mechanistic and organic systems</p> Signup and view all the answers

    In a ______ structure, services are outsourced to separate companies that are connected electronically to a central office.

    <p>virtual network</p> Signup and view all the answers

    Which of the following is a characteristic of an organic system?

    <p>Decentralized decision-making (C)</p> Signup and view all the answers

    The matrix structure combines aspects of multiple departmentalization methods.

    <p>True (A)</p> Signup and view all the answers

    What is the primary focus of the contingency theory of organization?

    <p>There is no one best way to organize, and the optimal structure depends on the specific context and contingencies.</p> Signup and view all the answers

    The ______ theory posits that there is no one optimum state for organizational issues.

    <p>contingency</p> Signup and view all the answers

    Which of the following organizational structures is most likely to be effective in a rapidly changing environment?

    <p>Organic structure (A)</p> Signup and view all the answers

    The virtual network structure is characterized by a centralized hierarchy and a high degree of internal control.

    <p>False (B)</p> Signup and view all the answers

    Explain the concept of departmentalization.

    <p>Departmentalization is the process of dividing organizational tasks and allocating them to specialized work groups, based on various criteria such as function, product, process, customer, or geography.</p> Signup and view all the answers

    The ______ structure is characterized by shared power and resources allocated based on the best fit for the department or unit.

    <p>matrix</p> Signup and view all the answers

    Match the following departmentalization methods with their primary focus:

    <p>By business function = Grouping tasks based on specialized activities like marketing, finance, or production By product or service = Organizing around specific products or services offered by the company By customer = Creating departments based on different customer segments or groups By geography = Dividing the organization based on geographical regions or locations</p> Signup and view all the answers

    Which of the following is NOT a classical theory of organization?

    <p>Contingency Theory (D)</p> Signup and view all the answers

    According to Contingency Theory, there is a single best approach to successful management.

    <p>False (B)</p> Signup and view all the answers

    What is the main characteristic of Weber's ideal bureaucracy?

    <p>A hierarchy of authority and a system of rules and procedures designed to create an optimally effective system for large organizations.</p> Signup and view all the answers

    Henri Fayol classified the essential elements of management as planning, organizing, ______, coordination, and control.

    <p>command</p> Signup and view all the answers

    Match the following classical theorists with their main contributions:

    <p>Max Weber = Bureaucracy Henri Fayol = Management Functions Rensis Likert = Human Organization Joan Woodward = Technology as a contingency variable</p> Signup and view all the answers

    According to Rensis Likert, supportive relationships and employee participation are crucial for effective organizations.

    <p>True (A)</p> Signup and view all the answers

    What is the primary focus of Contingency Theory?

    <p>Situational factors affecting organization design (A)</p> Signup and view all the answers

    The two main contingency variables discussed in the session are ______ and ______.

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    Which of the following is NOT a dimension of organization structure?

    <p>Financial Performance (B)</p> Signup and view all the answers

    Strategic plans are the shortest term in nature.

    <p>False (B)</p> Signup and view all the answers

    What is the purpose of an organization chart?

    <p>An organization chart graphically represents the positions, reporting relationships, and lines of formal communication within an organization.</p> Signup and view all the answers

    The ______ is a system of task, reporting, and authority relationships within which the work of the organization is done.

    <p>organization structure</p> Signup and view all the answers

    Match the following organizational structure concepts with their definitions:

    <p>Departmentalization = Dividing work into specialized units based on functions or areas Span of Control = Number of employees reporting directly to a manager Administrative Hierarchy = System of reporting relationships from the lowest to highest levels Centralization = Decision-making power concentrated at higher levels Formalization = Degree to which rules and procedures are documented and formalized</p> Signup and view all the answers

    Which of the following is NOT an example of departmentalization?

    <p>Financial Performance Departmentation (D)</p> Signup and view all the answers

    A wide span of control suggests that a manager supervises a larger number of employees.

    <p>True (A)</p> Signup and view all the answers

    What is the difference between responsibility and authority within an organization?

    <p>Responsibility refers to the obligation to perform a task, while authority represents the power to make decisions and take actions related to the task.</p> Signup and view all the answers

    The principle of unity of command states that an employee should report to multiple supervisors.

    <p>False (B)</p> Signup and view all the answers

    The ______ refers to the hierarchical arrangement of authority and responsibility, flowing in a clear vertical line.

    <p>chain of command</p> Signup and view all the answers

    Which of the following is NOT a key aspect of operational aspects of organizational structure?

    <p>Span of Control (C)</p> Signup and view all the answers

    A highly centralized organization allows lower-level employees to make significant decisions.

    <p>False (B)</p> Signup and view all the answers

    What are the key components of a SMART goal?

    <p>A SMART goal is Specific, Measurable, Achievable, Relevant, and Time-bound.</p> Signup and view all the answers

    The process of dividing work into specialized units is known as ______.

    <p>departmentalization</p> Signup and view all the answers

    Match the following levels of planning with their timeframes:

    <p>Strategic planning = Long term Tactical planning = Medium term Operational planning = Short term</p> Signup and view all the answers

    Which of the following best describes the purpose of organization structure?

    <p>To order and coordinate employee actions to achieve organizational goals (C)</p> Signup and view all the answers

    The three levels of planning (strategic, tactical, and operational) should be effectively integrated for successful implementation.

    <p>True (A)</p> Signup and view all the answers

    Explain the concept of 'unity of command' in organizational structure.

    <p>Unity of command dictates that each employee should report to and receive instructions from only one supervisor to avoid conflicting directions and confusion.</p> Signup and view all the answers

    The organizational structure should be designed to support and implement the ______ of the organization.

    <p>strategy</p> Signup and view all the answers

    Which of the following best represents the relationship between strategy and structure?

    <p>Strategy precedes structure (D)</p> Signup and view all the answers

    Which of the following is a common departmentalization structure used in organizations?

    <p>Functional Structure (A), Product Structure (B), Process Structure (C), Customer Structure (D), All of the above (E)</p> Signup and view all the answers

    A functional structure is suitable for organizations that operate in diverse geographic markets.

    <p>False (B)</p> Signup and view all the answers

    What is the key difference between a functional and a product structure?

    <p>A functional structure groups activities based on major business functions, while a product structure groups activities along business and product lines.</p> Signup and view all the answers

    The ______ structure is often used by companies that have a wide range of products or services.

    <p>product</p> Signup and view all the answers

    Match the following departmentalization structures with their corresponding descriptions:

    <p>Functional = Groups activities based on major business functions, like marketing, finance, or production. Product = Organizes activities along business and product lines, suitable for multi-business enterprises. Process = Matches strategy to structure based on primary operational processes within the organization. Customer = Focuses on serving different customer segments with specialized teams and services. Geographic = Organizes activities based on geographical locations, suitable for companies operating across varied regions.</p> Signup and view all the answers

    Which of the following is an example of a mixed departmentalization scheme?

    <p>A company with separate departments for marketing, finance, and production, and each department is further divided by product line. (D)</p> Signup and view all the answers

    The virtual network structure is a traditional organizational design that has been in use for decades.

    <p>False (B)</p> Signup and view all the answers

    The principle of ______ work groups, as proposed by Rensis Likert, suggests that groups should be linked for effective coordination and communication.

    <p>overlapping</p> Signup and view all the answers

    Which of the following is a universal approach to organizational design?

    <p>Bureaucracy (A)</p> Signup and view all the answers

    Which of the following is NOT a common contingency variable affecting organizational structure?

    <p>Motivation (D)</p> Signup and view all the answers

    The principle of ______ of ______ suggests that each employee should report to only one manager, while ______ of ______ ensures consistent direction and goals across the organization.

    Signup and view all the answers

    What is the ideal bureaucracy characterized by according to Max Weber?

    <p>A hierarchy of authority and rules (A)</p> Signup and view all the answers

    Contingency theory asserts that there is one best approach to all organizational structures.

    <p>False (B)</p> Signup and view all the answers

    What are the three classical theories of organization?

    <p>Weber's bureaucracy, Fayol's management functions, Likert's human organization</p> Signup and view all the answers

    Fayol classified the essential elements of management as planning, organizing, command, ______, and control.

    <p>coordination</p> Signup and view all the answers

    Match the following theorists with their contributions to organizational design:

    <p>Max Weber = Ideal bureaucracy Henri Fayol = Management functions Rensis Likert = Human organization Joan Woodward = Technology in organizational structure</p> Signup and view all the answers

    Which principle is NOT part of Fayol's 14 principles of organizing?

    <p>Employee empowerment (B)</p> Signup and view all the answers

    According to Rensis Likert, supportive relationships and employee participation are essential for effective organization.

    <p>True (A)</p> Signup and view all the answers

    What are the key factors that influence organizational structure in contingency theory?

    <p>Technology and environment</p> Signup and view all the answers

    A ______ structure is known for having a high degree of specialization and is often bureaucratic in nature.

    <p>mechanistic</p> Signup and view all the answers

    Match the classical organization theory with its main idea:

    <p>Bureaucracy = Hierarchical authority and rules Management Functions = Planning, organizing, command, coordination, control Human Organization = Supportive relationships and participation</p> Signup and view all the answers

    Which of the following best describes Fayol's principle of unity of direction?

    <p>Employees work towards common goals under the same plan. (D)</p> Signup and view all the answers

    Fayol's principles provide a rigid structure with no room for flexibility.

    <p>False (B)</p> Signup and view all the answers

    Describe the significance of overlapping work groups according to Rensis Likert.

    <p>Overlapping work groups allow for better coordination and communication among team members.</p> Signup and view all the answers

    Contingency theory emphasizes that the most effective approach to management depends on the specific ______ involved.

    <p>situation</p> Signup and view all the answers

    Flashcards

    Planning

    Choosing goals and actions to achieve desired outcomes.

    Importance of Planning

    Planning affects all management functions: organizing, leading, controlling.

    Outcome of Planning

    A strategy consisting of decisions about goals and actions.

    SMART Goals

    Specific, Measurable, Achievable, Relevant, Time-bound goals.

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    Goal Setting Process

    The steps to define and prioritize organizational goals.

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    Departmentalization

    The process of dividing an organization into distinct units.

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    Classical Approach to Structure

    Focuses on hierarchy and clear roles within an organization.

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    Contingency Approach to Structure

    Emphasizes the need for flexibility and adaptability in management.

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    Functional Structure

    An organizational structure that aligns with major business functions to support strategy.

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    Product Structure

    An organizational structure that groups activities along product lines, useful in multi-business firms.

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    Process Structure

    An organizational structure that aligns with main operating processes for strategic purposes.

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    Customer Structure

    An organizational structure organized around major customer types to enhance service.

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    Geographic Structure

    A common organizational structure for companies operating across diverse geographic areas.

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    Matrix Structure

    A mixed departmentalization scheme combining functional and project-based structures for flexibility.

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    Virtual Network Structure

    An emerging organizational structure that utilizes outside specialists supported by a central hub.

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    Levels of Planning

    Three types: strategic, tactical, and operational plans.

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    Strategic Plans

    Long-term plans outlining an organization's objectives and direction.

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    Tactical Plans

    Shorter-term plans that specify actions to implement strategic plans.

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    Operational Plans

    Plans that cover short-term, day-to-day operations of the organization.

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    Organization Structure

    System defining roles, tasks, and reporting relationships within an organization.

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    Configuration of Organization

    How tasks are divided and coordinated within the organization.

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    Span of Control

    Number of employees reporting directly to a supervisor.

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    Administrative Hierarchy

    System showing reporting relationships from lowest to highest levels.

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    Centralization

    Concentration of decision-making authority at the top levels of management.

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    Formalization

    Extent to which roles, procedures, and communication are defined and documented.

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    Chain of Command

    Hierarchical structure of authority within an organization.

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    Unity of Command

    Principle stating that a subordinate should only receive directions from one superior.

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    Responsibility vs Authority

    Responsibility is the obligation to perform, while authority is the legitimized power to make decisions.

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    Implementation of Strategy

    The process of executing plans to achieve goals.

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    Classical Organizational Theory

    A framework focusing on structured hierarchies and rules in management.

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    Bureaucracy

    A hierarchical organization defined by a clear set of rules and authority.

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    Fayol's Management Functions

    Planning, organizing, command, coordination, and control as key management roles.

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    14 Principles of Fayol

    A set of principles advocating effective organizational practices.

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    Human Organization

    Rensis Likert's approach emphasizing supportive relationships and teamwork.

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    Linking Pins

    Managers acting as connectors between work groups and management.

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    Contingency Theories

    Management theories stating that decisions depend on unique situational factors.

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    No One Best Approach

    The idea that there isn't a universal structure for all organizations.

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    Technology and Environment

    Two major contingency factors affecting organizational structure.

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    Size of Organization

    A variable that influences the design and structure of management.

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    History of Organization

    Past experiences that shape current organizational structure and practices.

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    Management Objectives

    Goals set by management based on circumstances and conditions.

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    Authority and Responsibility

    Two critical components of Fayol's principles for effective organizing.

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    What is Planning?

    The process managers use to determine goals and how to achieve them effectively.

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    Key Steps in Planning

    Includes environmental scanning, forecasting, setting objectives, decision making, and review.

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    What are Goals?

    Desired outcomes used to measure accomplishments at various levels.

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    Environmental Scanning

    Analyzing external and internal environments for effective planning.

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    Objectives

    Specific targets that a company aims to achieve through its plans.

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    Resource Evaluation

    Assessing available resources before setting goals.

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    Decision Making in Planning

    Choosing the best alternative from several options during the planning process.

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    Review of Plans

    Evaluating the effectiveness of plans and making adjustments as necessary.

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    Descriptive Plans

    Plans that outline what will be achieved and the methods to achieve it.

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    Standing Plans

    Plans designed for repeated use, like policies and procedures.

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    Mechanistic System

    A rigid organizational structure focusing on hierarchical authority and fixed roles.

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    Organic System

    A flexible organizational structure emphasizing collaboration and adaptability.

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    Contingency Theory

    Theory suggesting there is no one best way to manage or organize; it depends on the situation.

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    Weber's Ideal Bureaucracy

    A theory of organization characterized by hierarchy, rules, and procedures for efficiency.

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    Emerging Structures

    New organizational structures that evolve with changing business needs and technologies.

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    Departmentalization Methods

    Various ways organizations can structure departments: by function, product, process, customer, or geography.

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    Power Sharing

    The allocation of decision-making authority across various departments and levels in an organization.

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    Strategic Advantage

    An edge a company gains over competitors by employing a superior structure or approach.

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    Environmental Change

    Fluctuations in the external environment that can impact organizational structure and success.

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    Technical Change

    Modification in technology that influences how organizations operate and structure themselves.

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    Study Notes

    Planning Function

    • Planning involves deciding on organizational goals and actions to achieve them (Robbins & Coulter, 2012).
    • A good plan leads to desired results; a poor plan yields poor results.
    • Planning impacts all other management functions (organizing, leading, controlling).
    • The outcome of planning is a strategy, encompassing goals, actions, and resource allocation.
    • Effective planning is crucial for goal achievement.

    Learning Objectives

    • Understand planning's importance, elements, and levels.
    • Learn the goal setting process.
    • Identify steps in planning and goal setting.
    • Define and apply SMART goals.
    • Understand organizational structure's core dimensions.
    • Explain and differentiate departmentalization approaches.
    • Comprehend classical and contingency organizational design approaches.

    Elements and Levels of Planning

    • Planning involves preparing for the future.
    • Managers plan at various levels (strategic, tactical, operational) for different purposes.
    • Planning is a process with steps: environmental scanning, forecasting, objective setting, alternative analysis, decision making, plan implementation, and review.
    • Goals are desired outcomes for individuals, groups, and organizations.
    • Plans detail how to achieve goals.
    • SMART goals (Specific, Measurable, Achievable, Realistic, Time-bound) are essential.
    • Financial and strategic goals are two broad categories.

    Types and Levels of Plans

    • Descriptive plans state what and how to achieve a goal—often expressed in budgets or charts.
    • Plans differ in their time span:
      • Strategic plans (long-term, 5-10 years) are for top management.
      • Tactical plans (short-term, up to 3 years) are for middle management.
      • Operational plans (very short-term, day-to-day) are for first-line managers.
    • Plans can be used once or repeatedly (programmes/standing plans).
    • Three levels of planning: strategic, tactical, operational, with strategic plans being long-term and operational ones short-term.

    Core Dimensions of Organization Structure

    • Organization structure defines task, reporting, and authority relationships.
    • It depicts how an organization functions and its parts interrelate (e.g., organizational charts).
    • Organization structure analysis includes: configuration (size, shape), operational aspects (separation of tasks, rules, decision-making), and responsibility/authority.
    • Division of labor and coordination are key aspects of organizational structure.
    • Coordination mechanisms include:
      • Departmentalization: Dividing work into departments.
      • Span of control: Number of employees reporting to a manager.
      • Administrative Hierarchy: System of reporting from lowest to highest levels.
    • Operational aspects (not visible in charts) include centralization (decision-making) and formalization (rules/procedures).
    • Responsibility is an obligation, authority is legitimized power. They both originate from organizational ownership.

    Chain of Command and Unity of Command

    • Chain of command: Clear, unbroken vertical line of authority from top to bottom.
    • Unity of command: Each subordinate receives directions from one superior only (exceptions exist).

    Classical and Contingency Approaches

    • Classical Theories:
      • Weber's Ideal Bureaucracy: Hierarchical authority, rules/procedures for optimal effectiveness (in large organizations).
      • Fayol's Management Functions and Principles: Planning, organizing, command, coordination and control. Included 14 principles for organizing, e.g., unity of command, unity of direction.
      • Likert's Human Organization: Supportive relationships, employee participation, overlapping work groups.
    • Contingency Theories: Management decisions are situational; each situation is unique; there's no one best approach.
    • Contingency Variables: Technology, environment, size, history, strategy, purpose, power, top management preferences influence structure and success.
    • Mechanistic vs. Organic Systems: Different management structures for different situations, proposed by Burns and Stalker.

    Departmentalization and Emerging Structures

    • Departmentalization divides tasks, allocating them to work groups (functional, process, product, customer, geographic).
    • New Approaches:
      • Virtual Network/Modular Structure: Central hub with outsourced specialists.
      • Mixed Departmentalization: Combinations of different structures in operating divisions (e.g., product-based divisions with functional departments within).

    Summary of Unit 3

    • Planning is important and impacts all other functions. Managers plan at different levels (strategic, tactical, operational).
    • Organization structure is crucial for successful plan execution.
    • Classical and contingency theories guide organizational design.
    • Successful managers adapt structures to their organization and environmental contexts.

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    Description

    Explore the essential functions of planning within management as outlined by Robbins & Coulter. This quiz will guide you through the importance of strategic, tactical, and operational planning, goal setting processes, and various departmentalization approaches. Test your understanding of elements and levels of planning critical for organizational success.

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