Management Organization Principles
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Questions and Answers

What is the primary purpose of organization in management?

  • To create confusion among employees.
  • To limit the number of people working together.
  • To avoid planning activities.
  • To achieve a broad scope of goals through coordinated effort. (correct)

Organization is a one-time event that does not require continuous review.

False (B)

In the context of organization as a structure, what is the main emphasis?

relationships

After planning, the next step in the management process is __________.

<p>organizing</p> Signup and view all the answers

Which of the following is considered a managerial function in the organization process?

<p>Departmentalization (C)</p> Signup and view all the answers

The official structure of an organization is typically illustrated by informal networks and personal relationships.

<p>False (B)</p> Signup and view all the answers

What is the term for the set of evolving relationships and human interactions within an organization that are not officially prescribed?

<p>informal organization</p> Signup and view all the answers

Match the organizational structure with its description.

<p>Line organizational structure = Authority flows in a direct line from top to bottom. Functional authority organizational structure = Specialists have authority over their specific area across different departments. Divisional organizational structure = The organization is divided into separate divisions based on product, geography, or customer.</p> Signup and view all the answers

Which organizational structure has only direct vertical relationships between different levels?

<p>Line (A)</p> Signup and view all the answers

Which of the following positions is at the top of the hierarchical chart described?

<p>President (A)</p> Signup and view all the answers

A line organization is most effective in very large firms.

<p>False (B)</p> Signup and view all the answers

In a functional authority organizational structure, what type of authority do staff officers have over the line managers?

<p>staff authority</p> Signup and view all the answers

Classical organizational structures are highly flexible and easily adapt to changing environments.

<p>False (B)</p> Signup and view all the answers

What type of organizational theory suggests that organizations adapt to their environments in the absence of formal structures?

<p>Contingency theory</p> Signup and view all the answers

In a line organization, line managers cannot be experts in all the __________ they are required to perform.

<p>functions</p> Signup and view all the answers

In classical structures, if an employee reports to more than one manager, it may be a ______ structure.

<p>matrix</p> Signup and view all the answers

Which organizational structure uses teams of specialists from different functional areas?

<p>Matrix (B)</p> Signup and view all the answers

Matrix organizations centralize decision making.

<p>False (B)</p> Signup and view all the answers

Which department typically handles employee-related issues in a classical organizational structure?

<p>Human Resources (C)</p> Signup and view all the answers

Organizational theories primarily address questions about a company's goals, structure, and members.

<p>True (A)</p> Signup and view all the answers

Match the following roles with their descriptions in a line organizational structure:

<p>CEO = Top of the hierarchy Manager = Reports to the CEO Foreman = Reports to a Manager Worker = Reports to a foreman</p> Signup and view all the answers

What is a key benefit of a well-adapted contingency organization?

<p>Responsiveness to customer needs (B)</p> Signup and view all the answers

In which organizational structure do staff personnel who are specialists have functional authority?

<p>Functional Authority Organizational Structure (D)</p> Signup and view all the answers

In what type of environment do classical organizational structures typically perform best?

<p>Stable environment</p> Signup and view all the answers

What type of organizational structure might be most effective for a team of experienced business professionals?

<p>Contingency organization (C)</p> Signup and view all the answers

Behavioral organizations focus on the behavior of individual employees.

<p>True (A)</p> Signup and view all the answers

In organizations that focus on employee behavior, what is assumed if a company provides a suitable business environment?

<p>Employees complete the required work</p> Signup and view all the answers

In delegation, assigning work is known as assigning a ______.

<p>responsibility</p> Signup and view all the answers

Which of the following is defined as the power to take decisions independently?

<p>Authority (A)</p> Signup and view all the answers

Accountability can be delegated to subordinates.

<p>False (B)</p> Signup and view all the answers

Which direction does responsibility flow in an organization?

<p>Upward</p> Signup and view all the answers

Match the element of delegation with its description:

<p>Responsibility = The work assigned to an individual. Authority = The power to make decisions independently. Accountability = Being answerable for the completion of a task.</p> Signup and view all the answers

In a formal organization, who typically defines the duties and responsibilities of each member?

<p>The top-level management (C)</p> Signup and view all the answers

Informal organizations have documented rules and regulations that members must follow.

<p>False (B)</p> Signup and view all the answers

What is the primary factor that leads to the formation of informal organizations within a formal organization?

<p>social interactions</p> Signup and view all the answers

A formal organization typically has a clear system of ________ and a system of authority.

<p>coordination</p> Signup and view all the answers

Which of the following is an example of a formal organization?

<p>A company (A)</p> Signup and view all the answers

Authority and accountability are well-defined in informal organizations.

<p>False (B)</p> Signup and view all the answers

Match the following characteristics with the type of organization they describe:

<p>Formal Organization = Specific and well-defined objectives Informal Organization = Network of personal and social relationships</p> Signup and view all the answers

When a manager delegates responsibility and authority to a subordinate, to whom is the subordinate primarily accountable?

<p>To the immediate manager (A)</p> Signup and view all the answers

Flashcards

Organization

A group of people who work together, coordinate, and collaborate to achieve goals.

Organization as a Process

Organization seen as an ongoing set of actions including dividing labor, assigning duties, and coordinating efforts.

Organization as a Structure

Organization viewed as a network of responsibility and authority relationships to achieve common goals.

Formal Organization

The official, planned structure of an organization, often shown in an org chart.

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Informal Organization

Evolving relationships and patterns of human interaction within an organization that are not officially prescribed.

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Line organizational structure

A type of formal organizational structure.

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Functional authority organizational structure

A type of formal organizational structure.

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Divisional organizational structure

A type of formal organizational structure.

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Line Organization

Direct vertical relationships between levels in a firm.

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Line Departments

Only line departments are involved in achieving the organization's primary goal.

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Line Organization Advantages

Simplifies authority, responsibility, and accountability within a company.

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Line Organization Inefficiency

Line managers may lack expertise in all required functions.

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Functional Authority

Staff specialists have authority over line managers in their area of expertise.

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Matrix Organization

An organizational structure where specialist teams from different areas work together.

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Matrix Organization Advantages

Improved environmental monitoring and responses to change

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Matrix Resource Use

A structure that effectively utilizes resources by sharing them across different projects via teams.

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Hierarchical Chart

A visual representation showing levels of authority within a company.

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Vice President Role

VP oversees specific areas like R&D, Marketing, or Finance.

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Organizational Theories

These theories help businesses identify problems and choose the right structure.

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Organization Key Elements

Structure, goals, members.

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Hierarchical Structure

A structure with clear levels where employees report to managers.

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Modified Hierarchical Structure

Adds reporting paths, matrix structure

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Classical Structure Environment

Traditional structures excel in a stable environment because of their limited flexibility.

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Contingency Theory

Organizations adapt to their environments in the absence of formal structures

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Behavioral Organizations Theory

Organizational theory that prioritizes employee behavior, assuming a suitable work environment fosters productivity.

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Contingency Organization

A flexible structure that adapts to specific situations, useful for experienced teams where formality hinders progress.

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Delegation of Authority

The process where a manager assigns duties to a subordinate along with the power to complete them.

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Responsibility (in Delegation)

The duty assigned to an individual to complete a specific task; flows upwards, meaning managers are ultimately responsible.

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Authority (in Delegation)

The power given to a subordinate to make independent decisions and efficiently fulfill their responsibilities.

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Accountability (in Delegation)

Being answerable for whether assigned responsibilities are performed as expected; accountability cannot be delegated.

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The Flow of Responsibility

Responsibility flows upwards, from subordinate to manager.

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The Flow of Authority

Authority also flows upwards; as one goes up in the chain, the authority increases.

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Delegation

Transferring responsibility and authority to a subordinate, who is then accountable to the immediate manager.

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Formal Organization Formation

Created by top-level management to achieve organizational goals through structure and rules.

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Informal Organization Formation

Emerge from social interactions and relationships among individuals within a formal organization.

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Formal Organization Rules

Required to be followed in a formal organization and are documented and enforced by superiors.

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Informal Organization Rules

Do not exist in an informal organization; behavior is guided by social norms and personal relationships.

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Formal Duties

Clearly defined for each member, with assigned authority and accountability.

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Study Notes

  • Organizing follows planning and is the next step in management
  • An organization is people who work together, coordinate, and collaborate to achieve broad goals
  • Organization can be viewed in two ways: as a process and as a structure

Organization as a Process

  • It is an executive managerial function with activities like:
    • Accomplishing of business objectives
    • Division of labor
    • Departmentalization
    • Delegation of duties and responsibilities
    • Coordination of efforts
  • It is continuous throughout the firm's lifetime
  • Adaptations are needed as new activities arise
  • The process divides work rationally and integrates it with work situations and personnel

Organization as a Structure

  • It is a network of internal responsibility and authority relationships
  • It's a framework of relationships across levels to achieve common objectives
  • Organizational structure systematically combines people, functions, and facilities
  • The main emphasis is on relationships or structure, not people

Types of Organization Structures

  • Managers must deal with formal and informal organizations
  • The official structure is shown in organizational charts and job descriptions, with reporting relationships known
  • Informal organizations are evolving relationships and human interaction patterns, not officially prescribed
  • Four formal organizational structures are:
    • Line organizational structure
    • Functional authority organizational structure
    • Divisional organizational structure
    • Matrix organizational structure

Line Organizational Structure

  • It has direct vertical relationships between levels in the firm
  • Line departments are directly accomplish the primary goal of the organization.
  • It simplifies authority, responsibility, and accountability
  • It promotes fast decision-making and simplicity
  • It becomes ineffective as firms grow larger

Functional Authority Organizational Structure

  • Line officers/managers have power to achieve organizational goals
  • Staff officers/managers have staff authority over the line which is known as functional authority
  • Line managers are not experts in all functions
  • Functional authority organizations offer functional authority to specialist staff

Matrix Organizational Structure

  • It uses teams of specialists for specific results
  • Matrix organization decentralizes decision-making and improves environmental adaption.
  • This structure is often used when the is highly responsive to a rapidly changing external environment

Organization Theories and Application

  • A company's structure is key for entrepreneurs and business success
  • Organizational theories can help address business issues by highlighting problems
  • There are organizational theories address how a company works. focus on goals, members, environment, and success despite challenges

Classical Structure Theory

  • Traditional organizations structures are either purely hierarchical or modified, like a matrix
  • Employees report to one or more managers for work and disciplinary matters
  • Managers use organizational structures to channel work
  • Such organizations thrive in stable environments, even with limited experience/expertise

Contingency Organizations

  • Contingency theory suggests that organizations adapt to changing environments
  • How well the adoption addresses issues confronting the business depends on employees' and managers' knowledge and experience
  • A well-adapted business shows flexibility and customer responsiveness
  • A contingency organization might be the best choice when experienced team members are involved

Behavioral Organizations Theory

  • Employee-focused organizations can succeed in various business environments
  • Organizations assume employees complete their required tasks effectively due to a suitable business environment
  • Employee-focused structures can work well in responsible workforce environments
  • These structures often give teams significant authority in work-related decisions

Delegation

  • Delegation of authority is the process where managers assign responsibility to subordinates with authority

Elements of delegation

  • Three key elements of delegation are:
    • Responsibility: Assigning work and ensuring task completion using employee skills
    • Authority: Delegating power for independent decisions and efficient task accomplishment. Authority should equal responsibility
    • Accountability: Subordinates must check performance of responsibilities to verify work expected quality. Accountability can't be delegated; managers are responsible for any task, not subordinates.

Formal Organizations

  • It is when two or more willingly come together with a common goal and collaborate to achieve it
  • Formal organization is defined by rules and regulations that must be followed by the managers and employees
  • There is documented coordination and authority with clear superior-subordinate relationships
  • The objectives are specific and duties and responsibilities are assigned
  • It is formed by top-level management
  • Examples: companies, schools, and banks

Informal Organizations

  • It is made up of people with personal and social relationships exists within formal organizations that meet and interact regularly and they become friends and companions
  • It lacks formal rules, regulations, coordination, authority, or superior-subordinate relationships
  • Objectives are not well defined
  • It is formed by social forces within the organization
  • Formal organizations show stability, chart depiction, and financial benefits
  • There are well defined duties, responsibilities, authority and accountability
  • Objectives/goals are specific
  • Informal organizations are instable, do not appear on the formal chart, and offer social advantage
  • The members receive intangible personal benefits
  • Duties/responsibilities, authority and accountability of each member are not well defined
  • Objectives/goals are not specific

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Description

Explore the fundamental principles of organization in management, including its purpose and structure. This includes understanding managerial functions, organizational structures, and the difference between formal and informal networks. Additionally, it covers hierarchical structures and their effectiveness in different firm sizes.

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