Management Information Systems Chapter 5
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Questions and Answers

What is the primary focus of IT infrastructure?

  • To develop telecommunications services exclusively
  • To create advanced software applications
  • To support the operations of an enterprise's computing systems (correct)
  • To enhance personal computer performance
  • Which era of IT infrastructure is characterized by the introduction of personal computers?

  • Client/server era
  • Cloud computing era
  • General-purpose mainframe era
  • Personal computer era (correct)
  • What does the term 'service platform' perspective refer to in IT infrastructure?

  • A model highlighting only software capabilities
  • Emphasizing the variety of services provided across the organization (correct)
  • A view focusing solely on hardware investments
  • A method to assess the impact of internet technologies
  • In which IT infrastructure era was the processing work divided between desktop clients and servers?

    <p>Client/server era</p> Signup and view all the answers

    What significant hardware did IBM first introduce in 1958?

    <p>Mainframe computer</p> Signup and view all the answers

    Which advancement in IT infrastructure allows for more complex and scalable networking?

    <p>Multitiered (N-tiered) networks</p> Signup and view all the answers

    Which service is not typically included in the IT infrastructure framework?

    <p>Social media marketing services</p> Signup and view all the answers

    During which decade did personal computers proliferate significantly?

    <p>1980s and 1990s</p> Signup and view all the answers

    What is a key characteristic of the general-purpose mainframe and minicomputer era?

    <p>Development of multi-user processing systems</p> Signup and view all the answers

    Which of the following does NOT fall under the set of firm-wide services mentioned in IT infrastructure?

    <p>Client relationship management services</p> Signup and view all the answers

    Study Notes

    Evolution of IT and Communication Cost

    • The Internet population growth is driven by declining Internet connection costs and communication expenses.
    • Since 1995, the cost per kilobit of Internet access has decreased exponentially, with DSL and cable modems providing communication below one cent per kilobit.

    Evolution of IT and Ethical Issues

    • Significant technology trends pose ethical dilemmas, including:
      • Increased reliance on computer systems for critical operations due to the doubling of computer power.
      • A drastic reduction in data storage costs allowing detailed databases on individuals.
      • Advances in networking and Internet, facilitating data copying and remote access.

    Advances in Data Analysis Techniques

    • Profiling involves merging data from various sources to create comprehensive dossiers on individuals.
    • Nonobvious relationship awareness (NORA) techniques uncover hidden connections, potentially useful for identifying criminals or terrorists.

    NORA Technology Applications

    • NORA technology can analyze disparate sources of information to identify obscure relationships, highlighting potential risks (e.g., job applicants connected to known criminals).

    IT Infrastructure Components

    • IT infrastructure comprises seven main components:
      • Computer hardware platforms
      • Operating system platforms
      • Enterprise software applications
      • Data management and storage
      • Networking/telecommunications platforms
      • Internet platforms
      • Consulting system integration

    Definition of IT Infrastructure

    • IT infrastructure consists of physical devices and software necessary for enterprise operations, including:
      • Computing services
      • Telecommunications services
      • Data management services
      • Application software services
      • Educational and additional services
    • Viewing IT infrastructure from a "service platform" perspective provides a clearer understanding of investment value.

    Evolution of IT Infrastructure Stages

    • General-purpose mainframe and minicomputer era (1959 - present):
      • 1958: Introduction of IBM's first mainframes.
      • 1965: Launch of affordable DEC minicomputers.
    • Personal computer era (1981 - present):
      • 1981: Launch of the IBM PC leading to widespread adoption and growth of personal software in the 80s and 90s.
    • Client/server era (1983 - present):
      • Engages desktop clients that connect to servers, distributing processing tasks between them.
      • Networks can be organized in two-tier or multitier (N-tiered) architectures.

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    Description

    Explore the evolution of IT infrastructure and emerging technologies in Chapter 5 of Management Information Systems. This quiz delves into the dramatic reduction in communication costs and its impact on Internet growth since 1995. Test your understanding of the factors driving these changes.

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