30 Questions
What is the subset of e-commerce where all the participants are organizations?
Business-to-business (B2B) e-commerce
Which type of e-commerce involves consumers selling directly to other consumers?
Consumer-to-consumer (C2C) e-commerce
What is E-Government?
The use of information and communications technology to simplify the sharing of information, speed formerly paper-based processes, and improve the relationship between citizens and government
Which type of e-commerce involves customers dealing directly with an organization and avoiding intermediaries?
Business-to-consumer (B2C) e-commerce
What is the conducting of business activities electronically over computer networks such as the Internet, extranets, and corporate networks?
E-commerce
Which system involves the use of information and communications technology to simplify the sharing of information, speed formerly paper-based processes, and improve the relationship between citizens and government?
E-Government
What is a subset of e-commerce that is a useful tool for connecting business partners in a virtual supply chain to cut resupply times and reduce costs?
Business-to-business (B2B) e-commerce
What does ERP implementation involve?
Expense, time, difficulty in change, integrating with other systems, and risks
What is the purpose of a Disaster Recovery Plan?
To restore computer operations and services in the event of a disaster
What are the key features of a CRM system?
Contact management, sales management, customer support, marketing automation, and analysis
What is the purpose of a Point-of-Sale Transaction Processing System?
To update a store’s inventory database and purchase database
What does an Open Source ERP system offer for SMEs?
An ERP system available for Small and Medium Enterprises (SMEs)
What does ERP improve access to for operational decision making?
Data
What is the Hosted Software Model for Enterprise Software offered by many business application software vendors for SMEs?
A model providing enterprise software for SMEs through a hosted environment
What are some strategies for building trust in online marketing?
Offering first-time price incentives, loyalty programs, customer feedback, brand endorsements
What are some examples of M-commerce activities?
Mobile banking, price comparison, advertising, coupons
What are the advantages offered by E-commerce and M-commerce?
Cost reduction, improved information flow, increased accuracy, enhanced customer service
What is the primary function of Enterprise Systems?
Facilitate information sharing across business functions and management levels
What do Transaction Processing Systems (TPS) capture and process?
Detailed data for fundamental business operations
What activities are involved in the transaction processing cycle?
Data collection, editing, correction, manipulation, storage, and document production
What is the aim of Transaction Processing Systems (TPS) for small and medium-sized enterprises (SMEs)?
Achieve competitive advantages through efficient transaction processing and data management
What is the ultimate goal of management information and decision support systems?
To assist managers and executives in making better decisions and solving important problems
What are the stages involved in the decision-making process?
Intelligence, design, choice, problem-solving, implementation, and monitoring
What type of decisions are suitable for routine, well-defined problems?
Programmed decisions
What do Management Information Systems (MIS) provide managers with?
Information to achieve organizational goals
What do Decision Support Systems (DSS) focus on?
Decision-making effectiveness to help organizations achieve their goals and objectives
What are the characteristics of Decision Support Systems (DSS)?
Rapid access to information, handling large amounts of data, report and presentation flexibility, textual and graphical orientation
What do Knowledge Management Systems (KMS) aim to do?
Help organizations achieve their goals by making knowledge useful for decision-making
What is explicit knowledge?
Measurable and documented knowledge
What does Artificial Intelligence systems involve?
People, procedures, hardware, software, data, and knowledge necessary to develop intelligent computer systems and machines
Study Notes
Management and Decision Support Systems
- The ultimate goal of management information and decision support systems is to assist managers and executives in making better decisions and solving important problems at all levels of the organization.
- The decision-making process involves stages such as intelligence, design, choice, problem-solving, implementation, and monitoring.
- Programmed decisions are made using rules, procedures, or quantitative methods and are suitable for routine, well-defined problems, while non-programmed decisions deal with exceptional situations and unstructured problems.
- Management Information Systems (MIS) provide managers with information to achieve organizational goals, offering benefits such as competitive advantage, scheduled reports, key-indicator reports, demand reports, exception reports, and drill-down reports.
- Decision Support Systems (DSS) are used to make decisions that solve unstructured or semi-structured problems, focusing on decision-making effectiveness to help organizations achieve their goals and objectives.
- DSS characteristics include rapid access to information, handling large amounts of data, report and presentation flexibility, textual and graphical orientation, drill-down analysis, complex analysis, and support for optimization, satisficing, and heuristic approaches.
- DSS capabilities include support for problem-solving phases, different decision frequencies, problem structures, decision-making levels, and components such as Database Management System (DBMS), Model Management System (MMS), and the Model Base for quantitative analysis.
- Knowledge Management Systems (KMS) and specialized systems aim to help organizations achieve their goals by making knowledge useful for decision-making, and they can provide a long-term strategic advantage.
- Knowledge can be explicit (measurable and documented) or tacit (hard to measure and document); converting tacit knowledge to explicit knowledge facilitates sharing and measurement.
- Technology to support Knowledge Management includes organizational learning, data mining, business intelligence, ERP tools, groupware, and AI systems.
- Artificial Intelligence systems involve people, procedures, hardware, software, data, and knowledge necessary to develop intelligent computer systems and machines.
- Strategy and Information Systems play a crucial role in the integration of management and decision support systems and their alignment with organizational goals.
Test your knowledge of Management Information Systems, Decision Support Systems, and Knowledge Management Systems with this quiz. Explore the stages of the decision-making process, the characteristics and capabilities of DSS, and the technology supporting Knowledge Management. Sharpen your understanding of the integration of management and decision support systems with organizational goals.
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