Management Functions Overview

Managers

• Managers coordinate and oversee the work of other people to achieve organizational goals.
• First-line managers manage non-managerial employees, also known as supervisors.
• Middle managers work between the lowest and top levels, managing first-line managers.
• Top managers are responsible for organization-wide decisions, establishing plans and goals.

Management

• Management involves coordinating and overseeing work activities of others.
• Efficiently means doing things right - getting the most output for the least inputs.
• Effectively means doing the right things - attaining organizational goals.

Functions of Management

• Planning involves defining goals, establishing strategies to achieve them, and developing plans to integrate and coordinate activities.
• Organizing involves arranging and structuring work to accomplish goals.
• Leading involves working with and through people to achieve goals.
• Controlling involves monitoring, comparing, and correcting work.

Roles of Managers

• Mintzberg identified ten managerial roles grouped into three categories: interpersonal, informational, and decisional.
• Interpersonal roles include figurehead, leader, and liaison.
• Informational roles involve monitor, disseminator, and spokesperson.
• Decisional roles include entrepreneur, disturbance handler, resource allocator, and negotiator.

Skills of Managers

• Technical skills refer to knowledge and proficiency in a specific field.
• Human skills involve the ability to work well with other people.
• Conceptual skills refer to the ability to think abstractly and complexly about the organization.

Changes Affecting Managers

• Customers are the reason organizations exist, and managing customer relationships is the responsibility of all managers and employees.
• High-quality customer service is essential for survival.
• Managers need to understand and manage the power and risks of social media.
• Managers should encourage employees to be aware of and act on opportunities for innovation.

Organizations

• An organization is a deliberate arrangement of people to accomplish a specific purpose.
• Organizations today are often structured in a matrix, network, or team structure.
• Organizations rely on internal and external resources, and can be for-profit or non-profit.

Arab Model of Management

• Despite similarities to other management models, "Arab management" may be influenced by cultural and historical factors.
• There is no single accepted "Arab model," due to political, economic, and social influences.
• These influences include historical factors, religion, Western and colonial influences.

This quiz covers key concepts and functions of management, including the roles of first-line, middle, and top managers. It explores the essential activities of planning, organizing, leading, and controlling necessary for effective management. Test your understanding of these critical components in achieving organizational goals.