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Questions and Answers
What is the responsibility of middle-level managers according to the text?
What is the responsibility of middle-level managers according to the text?
- Set objectives consistent with first-line managers' goals
- Supervise employees directly responsible for service delivery
- Coordinate activities of top management
- Establish target dates for service delivery (correct)
Which managerial role involves a manager representing the organization in formal matters?
Which managerial role involves a manager representing the organization in formal matters?
- Interpersonal role
- Figurehead role (correct)
- Decisional role
- Informational role
What is a key characteristic of first-line managers mentioned in the text?
What is a key characteristic of first-line managers mentioned in the text?
- Spend significant time with top managers
- Have technical expertise (correct)
- Set objectives consistent with top management
- Supervise middle-level managers
Which level of management is responsible for coordinating activities of first-line managers?
Which level of management is responsible for coordinating activities of first-line managers?
What are the three broad role categories according to Henry Mintzberg?
What are the three broad role categories according to Henry Mintzberg?
Which managerial level is primarily responsible for supervising employees directly involved in accomplishing organizational objectives?
Which managerial level is primarily responsible for supervising employees directly involved in accomplishing organizational objectives?
What does the principle of subordination of individual interests to the general interest entail?
What does the principle of subordination of individual interests to the general interest entail?
According to Henri Fayol, what does the principle of equity require managers to do?
According to Henri Fayol, what does the principle of equity require managers to do?
What is the significance of the principle of stability of tenure of personnel?
What is the significance of the principle of stability of tenure of personnel?
What does the principle of initiative suggest for employees?
What does the principle of initiative suggest for employees?
Why is it important for organizations to promote esprit de corps?
Why is it important for organizations to promote esprit de corps?
What is the focus of the degree of centralization principle?
What is the focus of the degree of centralization principle?
According to F.W. Taylor, what is the essence of management?
According to F.W. Taylor, what is the essence of management?
Who defined management as 'the art of getting things done through people'?
Who defined management as 'the art of getting things done through people'?
Which level of management is responsible for providing the overall direction of an organization?
Which level of management is responsible for providing the overall direction of an organization?
What are the Six Ms that management brings together to achieve organizational goals?
What are the Six Ms that management brings together to achieve organizational goals?
According to Peter F. Drucker, what defines management?
According to Peter F. Drucker, what defines management?
What did Henry Fayol consider as part of managing?
What did Henry Fayol consider as part of managing?
What is the process of identifying and grouping work/activities to be performed to achieve objectives called?
What is the process of identifying and grouping work/activities to be performed to achieve objectives called?
Which function of management involves selecting and placing personnel in appropriate positions?
Which function of management involves selecting and placing personnel in appropriate positions?
What is the first step managers must take to become effective at leading according to the text?
What is the first step managers must take to become effective at leading according to the text?
Which management function involves guiding, instructing, and supervising people to do work correctly?
Which management function involves guiding, instructing, and supervising people to do work correctly?
What is the process of assigning work groups to managers with authority for supervision called?
What is the process of assigning work groups to managers with authority for supervision called?
In the ward setting, who decides how many and what types of personnel are required to provide care for patients?
In the ward setting, who decides how many and what types of personnel are required to provide care for patients?
What is the process by which a person, group, or organization consciously monitors performance and takes corrective action?
What is the process by which a person, group, or organization consciously monitors performance and takes corrective action?
Which step is NOT part of the controlling function of management?
Which step is NOT part of the controlling function of management?
How does control compel events to conform to plans?
How does control compel events to conform to plans?
What are the various roles performed by a nurse manager in delivering health care to patients/clients?
What are the various roles performed by a nurse manager in delivering health care to patients/clients?
What type of resources does nursing management utilize to achieve predetermined objectives?
What type of resources does nursing management utilize to achieve predetermined objectives?
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Study Notes
Levels of Management
- Top managers: responsible for providing overall direction, developing goals and strategies, and communicating with key stakeholders.
- Middle managers: responsible for setting objectives, translating top-level goals into specific plans, and coordinating activities.
- First-line managers: directly responsible for delivering services, supervising employees, and spending little time with top managers in large organizations.
Managerial Roles
- Interpersonal role: coordinating and interacting with employees, providing direction, and representing the organization (e.g., figurehead role).
- Informational role: receiving and disseminating information.
- Decisional role: making decisions and allocating resources.
Henri Fayol's Principles
- Remuneration: fair compensation for employees, including financial and non-financial aspects.
- Degree of centralization: balancing employee involvement in decision-making.
- Scalar chain: respecting the formal chain of command.
- Order: maintaining a clean, tidy, and safe workplace.
- Equity: fairness and kindness in managing staff.
- Stability of tenure: minimizing employee turnover.
- Initiative: encouraging employee creativity and autonomy.
- Esprit de corps: promoting team spirit and unity.
Functions of Management
- Planning: setting goals and objectives.
- Organizing: identifying and grouping work, assigning tasks, and coordinating activities.
- Leading/Directing: guiding, instructing, supervising, and motivating employees.
- Controlling: monitoring performance, comparing to standards, and taking corrective action.
Definitions of Management
- Peter F. Drucker: "Management is work and has its own skills, tools, and techniques."
- Mary Parker Follett: "Management is the art of getting things done through people."
- Harold Koontz: "Management is the art of getting things done through and with people in formally organized groups."
- Definition: Management is an individual or group that accepts responsibilities to run an organization, planning, organizing, directing, and controlling to achieve objectives.
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