Management Concepts Overview

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Questions and Answers

What is essential for American manufacturing to remain competitive globally?

Keep up with the latest international production techniques (correct)

Lower the wages of unskilled workers

Support students interested in studying the arts

Cut the amount of benefits for skilled workers

Which term best describes the activities managers do to help firms create goods?

Goods

Resources

Goodwill

Production management (correct)

What sector is currently the primary driver of the U.S. economy?

Manufacturing

Trade

Farming

Services (correct)

In operations management for service businesses, what is a key focus?

Providing good experiences for customers Signup and view all the answers

How have businesses in the service industry adapted to using artificial intelligence (AI)?

AI usage has significantly increased in operations Signup and view all the answers

What has become a major quality standard for most service businesses?

Anticipating customer needs Signup and view all the answers

Who is responsible for implementing customer benefits in a luxury hotel chain?

Operations management Signup and view all the answers

What type of utility is created by production activities that add value?

Form utility Signup and view all the answers

Karleen's remarks suggest that she needs to provide a(n) __________ for the company.

vision Signup and view all the answers

Which management function involves allocating resources, assigning tasks, and establishing procedures for accomplishing organizational objectives?

Organizing Signup and view all the answers

Middle managers are responsible for:

developing tactical plans and controlling Signup and view all the answers

Supervisory managers spend most of their time on:

technical and human relations skills Signup and view all the answers

Leadership, coaching, and morale building are all part of a manager's __________ skills.

human relations Signup and view all the answers

Which management position is responsible for getting the right information to other managers?

Chief Information Officer (CIO) Signup and view all the answers

Which statement is true regarding the types of skills used by managers at different levels within an organization?

First-line managers use mainly technical and human relations skills, while top managers devote most of their time to activities involving human relations and conceptual skills. Signup and view all the answers

Dinah is responsible for hiring, motivating, and retaining the best employees for her organization. Dinah is in charge of:

staffing Signup and view all the answers

In which process are materials physically or chemically changed to produce a product?

process manufacturing Signup and view all the answers

The primary goal behind mass production historically was to:

make large quantities of a limited variety of products at low cost Signup and view all the answers

What is the name of expensive software that allows communication between computer-aided design and manufacturing machines?

computer-integrated manufacturing Signup and view all the answers

What does flexible manufacturing allow machines to do?

do multiple tasks to produce varied products Signup and view all the answers

What is the main objective of lean manufacturing?

produce goods and services with less resource input Signup and view all the answers

Humans remain valuable in the workforce despite robotic advancements because they:

can think and act creatively Signup and view all the answers

Which characteristic is fundamental to flexible manufacturing?

designed for multiple tasks and varied production Signup and view all the answers

A company becomes lean by reducing its capacity to produce while minimizing its need for resources through:

streamlining processes Signup and view all the answers

Under a(n) __________ shop agreement, workers must belong to the union before they are hired.

closed Signup and view all the answers

What is the term for the use of a third party to encourage labor and management to negotiate?

Mediation Signup and view all the answers

Historically, which union tactic has been the most potent when collective bargaining fails?

strike Signup and view all the answers

What term describes workers hired to replace those who are on strike?

Strikebreakers Signup and view all the answers

How do compensation levels of U.S. CEOs compare to those of top executives in Europe?

U.S. executives earn at a much higher rate Signup and view all the answers

What is the demand for equal pay for jobs requiring similar levels of education, training, and skill called?

Comparable worth Signup and view all the answers

In the U.S., women earn approximately __________ of what men earn, with variations by profession.

84 percent Signup and view all the answers

What does the Family and Medical Leave Act provide for employees?

Unpaid leave of up to 12 weeks for men and women for the birth or adoption of infants, or to care for an immediate family member who may be ill. Signup and view all the answers

Which organization is primarily responsible for setting human resource management guidelines in the U.S.?

The EEOC (Equal Employment Opportunity Commission). Signup and view all the answers

In U.S. business law, accommodation refers to which of the following?

Providing services for employees according to their specific needs. Signup and view all the answers

What is the first step in the human resources planning process?

Prepare a forecast of human resource needs. Signup and view all the answers

What is the last step of the human resource planning system?

Establish a strategic plan for recruiting, selecting, training, appraising, compensating, and scheduling the labor force. Signup and view all the answers

What does Title VII of the Civil Rights Act prohibit?

Discrimination based on race, religion, sex, creed, or national origin. Signup and view all the answers

Which of the following is NOT true about affirmative action plans?

They ensure identical hiring practices for all demographics. Signup and view all the answers

What does a job description typically explain?

What an employee would actually do at various jobs. Signup and view all the answers

Study Notes

Management

Karleen needs to provide a vision for the company.
Organizing is the management function involving resource allocation, task assignment, and establishing procedures to achieve organizational goals.
Middle managers are responsible for developing tactical plans and controlling operations.
Supervisory managers spend most of their time on technical and human relations skills.
Leadership, coaching, and morale building are all part of a manager's human relations skills.
The Chief Information Officer (CIO) is responsible for providing information to other managers for better decision-making.
First-line managers rely heavily on technical and human relations skills, while top managers focus on human relations and conceptual skills.
Staffing involves hiring, motivating, and retaining the best employees.
Transforming an organization to be more effective and efficient involves creating a vision, establishing values and ethics.

Production & Operations

American manufacturing must keep up with the latest international production techniques to remain competitive globally.
Production management focuses on helping firms create goods.
The U.S. economy is driven by services.
Operations management in the service sector focuses on creating good experiences for service users.
Service businesses significantly increased their use of AI in operations.
The quality standard for most service businesses is pleasing customers by anticipating their needs.
Operations management is responsible for implementing customer benefits.
Form utility is the value added by creating finished goods and services using raw materials.
Process manufacturing involves physically or chemically changing materials to produce a product.
Mass production aims to create large quantities of a limited variety of products at a low cost.
Computer-integrated manufacturing involves expensive software that enables computer-aided design machines to communicate with computer-aided manufacturing machines.
Flexible manufacturing uses machines designed for multiple tasks to produce a variety of products.
Lean manufacturing aims to produce goods and services with less of everything involved in the process.
Human contributions remain valuable due to their ability to think and act creatively.
Flexible manufacturing utilizes machines designed for multiple tasks to produce a variety of products.

Human Resources

The EEOC (Equal Employment Opportunity Commission) sets guidelines for human resource management.
Accommodation in U.S. business law means providing services for employees according to their specific needs.
The first step in human resource planning is to prepare a human resource inventory.
The last step of human resource planning is to establish a strategic plan for recruiting, selecting, training, appraising, compensating, and scheduling the labor force.
A job description explains the responsibilities and duties of a specific job.
The Civil Rights Act of 1964 prohibits discrimination based on race, religion, sex, creed, or national origin.
The Family and Medical Leave Act provides unpaid leave for up to 12 weeks for childbirth, adoption, or family illness.
In a closed shop agreement, workers must belong to the union before being hired.
Mediation involves a third party encouraging labor and management to continue negotiating towards a mutually acceptable agreement.
The strike has historically been the most effective union tactic when collective bargaining negotiations fail.
Strikebreakers are workers hired to replace striking workers.
Comparable worth is the demand for equal pay for jobs requiring similar levels of education, training, and skills.

Compensation and Benefits

U.S. CEOs are compensated at a much higher rate than top executives in Europe.
In the U.S., women earn close to 84% of what men earn, though the disparity varies by profession, experience, and education level.

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Description

This quiz covers fundamental concepts in management, including the roles of various managerial levels, the importance of leadership and human relations skills, and the functions of organizing and staffing. Understand how middle and supervisory managers contribute to achieving organizational goals and the significance of a Chief Information Officer in decision-making processes.