Management Concepts Chapter 7
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Questions and Answers

Are planning, staffing, and controlling all functions of management?

True

Is communication with suppliers an internal communication?

False

Are core values guiding principles of the company?

True

Is it true that 'Leaders are born not made'?

<p>False</p> Signup and view all the answers

Is strategic management a style in which the manager is more controlling?

<p>False</p> Signup and view all the answers

Are mid-managers responsible for specific areas of operations in a business?

<p>True</p> Signup and view all the answers

Do ethical business practices involve only the company's executives?

<p>False</p> Signup and view all the answers

Is communication from one manager to another horizontal communication?

<p>True</p> Signup and view all the answers

What is the core value represented by the term 'louvcarese'?

<p>core value</p> Signup and view all the answers

What does the term 'funceelni' refer to?

<p>influence</p> Signup and view all the answers

What does 'dearpilshe' relate to?

<p>leadership</p> Signup and view all the answers

What is represented by the term 'gametannem'?

<p>management</p> Signup and view all the answers

What does 'thanimoreolans' mean?

<p>human relations</p> Signup and view all the answers

What is indicated by 'ginlapnn'?

<p>planning</p> Signup and view all the answers

Other employees acknowledge that the person has specialized knowledge. What influence is this?

<p>Expert influence</p> Signup and view all the answers

Having authority over others results in positive response to requests. What influence is this?

<p>Position influence</p> Signup and view all the answers

Criticizing rather than praising employees is another way to exercise influence. What influence is this?

<p>Reward influence</p> Signup and view all the answers

Employees are more willing to support someone whom they trust and respect. What influence is this?

<p>Identity influence</p> Signup and view all the answers

Examples include money, job benefits, or recognition. What influence is this?

<p>Reward influence</p> Signup and view all the answers

What helps individuals understand that they can make mistakes without fear?

<p>understanding</p> Signup and view all the answers

What does 'initiative' refer to?

<p>having desire to get work done without worry</p> Signup and view all the answers

What does 'dependability' mean?

<p>have someone to talk to</p> Signup and view all the answers

What does 'judgement' help individuals achieve?

<p>get an honest and truthful answer to how their work is</p> Signup and view all the answers

What does 'objectivity' refer to?

<p>looking at all sides of the issues before making a decision</p> Signup and view all the answers

What does 'confidence' help employees do?

<p>believe in themselves more and be responsible for their actions</p> Signup and view all the answers

What does 'stability' refer to?

<p>not letting emotions get in the way of their work time</p> Signup and view all the answers

What is meant by 'cooperation'?

<p>working well with others recognizing strengths and weaknesses</p> Signup and view all the answers

What does 'honesty' refer to in a decision-making context?

<p>being truthful in decision making</p> Signup and view all the answers

What does 'courage' entail?

<p>willing to take reasonable risks and make unpopular decisions</p> Signup and view all the answers

What does 'communications' enable individuals to do?

<p>speak about your work and write effectively</p> Signup and view all the answers

What does 'intelligence' in a workplace context mean?

<p>being able to make the best decisions and know what you're doing</p> Signup and view all the answers

What are the differences among the three levels of management?

<p>Their jobs and their responsibilities.</p> Signup and view all the answers

How is tactical management different from strategic management?

<p>Tactical management is more directive and controlling, while strategic management is collaborative and involves employees in decision making.</p> Signup and view all the answers

What are the five management functions?

<p>Planning, Organizing, Staffing, Implementing, Controlling</p> Signup and view all the answers

An entrepreneur who starts a new business is not considered to be a manager.

<p>False</p> Signup and view all the answers

Which of the following is not one of the five functions of management?

<p>Producing</p> Signup and view all the answers

Which level of management spends most of its time completing planning and controlling activities?

<p>Supervisors</p> Signup and view all the answers

Effective managers should use strategic management rather than tactical management.

<p>True</p> Signup and view all the answers

Why do managers and leaders need effective human relations skills?

<p>Because much of their success depends on their ability to get along with others and build effective work groups.</p> Signup and view all the answers

What is the difference between formal and informal influence?

<p>Formal influence results from a position in the organization's structure, while informal influence comes from personal characteristics.</p> Signup and view all the answers

The ability to motivate individuals and groups to accomplish important goals is known as what?

<p>Leadership</p> Signup and view all the answers

Research has proven that effective leaders are born and not made.

<p>False</p> Signup and view all the answers

The way people get along with each other is known as what?

<p>Human Relations</p> Signup and view all the answers

A person who is not a manager but is still able to get a group focused and organized is using what?

<p>Informal Influence</p> Signup and view all the answers

What are the core values of an organization?

<p>Passion for customers, teamwork, encouragement for associates, integrity, accountability for actions, and caring neighbors.</p> Signup and view all the answers

Which of the following is not a standard of ethical behavior?

<p>It should not give the company a competitive advantage</p> Signup and view all the answers

Managers are responsible for the ethical actions of a business.

<p>True</p> Signup and view all the answers

Important principles that guide decisions and actions in a company are known as what?

<p>Core Values</p> Signup and view all the answers

Study Notes

Management Functions

  • Planning, staffing, and controlling are essential functions of management.
  • Managers at different levels have distinct responsibilities and roles.

Communication

  • Internal communication involves interactions within the organization, while communication with suppliers is external.
  • Horizontal communication occurs between managers at the same level.

Core Values

  • Core values serve as guiding principles for a company's operations and decision-making.
  • Examples of core values include passion for customers, teamwork, integrity, and accountability.

Leadership Perspectives

  • The belief that "leaders are born not made" is a misconception; effective leadership skills can be developed.
  • Leadership is defined as the ability to motivate individuals and groups to achieve goals.

Management Styles

  • Strategic management emphasizes collaboration and involving employees in decision-making.
  • Tactical management involves a more directive and controlling approach by managers.

Levels of Management

  • Supervisors spend considerable time on planning and controlling activities.
  • Middle managers are responsible for specific areas of operations within a business.

Ethical Business Practices

  • Ethical behavior is the responsibility of all employees, not just executives.
  • Managers play a crucial role in guiding ethical behavior within a company.

Influence Types

  • Expert influence arises from an individual's specialized knowledge.
  • Position influence comes from having authority over others; reward influence involves motivations like money and recognition.
  • Trust and respect are key in identity influence.

Human Relations Skills

  • Effective human relations skills are crucial for managers and leaders to foster collaboration and build strong work groups.

Decision-Making Principles

  • Objectivity entails considering all sides of an issue before making a decision.
  • Confidence promotes responsibility among employees and belief in their capabilities.

Ethical Standards

  • Ethical behavior must be lawful and should not harm others for the benefit of the company.
  • Managers are accountable for the ethical actions of their business.

Informal vs. Formal Influence

  • Formal influence is based on a position within the organization's structure, while informal influence derives from personal characteristics and relationships.

Core Values Overview

  • Core values guide decision-making and actions in a company, encompassing attributes such as integrity and accountability.

Responsibilities of Managers

  • Managers are responsible for ensuring ethical actions and fostering an environment conducive to effective work relations.

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Test your understanding of key management concepts with this Chapter 7 study guide flashcard quiz. This quiz covers topics like planning, staffing, core values, and communication within management. Challenge your knowledge and prepare for your exams!

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