Podcast
Questions and Answers
If a sales department supervisor is held accountable by a middle manager for the department’s performance, on whom is the department supervisor dependent in making this performance possible?
If a sales department supervisor is held accountable by a middle manager for the department’s performance, on whom is the department supervisor dependent in making this performance possible?
The management function of _____ is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.
The management function of _____ is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.
The process of building and maintaining good working relationships with others who may someday help a manager to implement his or her work agendas is called.
The process of building and maintaining good working relationships with others who may someday help a manager to implement his or her work agendas is called.
According to Robert Katz, _____ skills are more likely to be emphasized by top managers than by first-line managers.
According to Robert Katz, _____ skills are more likely to be emphasized by top managers than by first-line managers.
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An effective manager is someone who helps others to achieve high levels of both _____ and _____ .
An effective manager is someone who helps others to achieve high levels of both _____ and _____ .
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_____ is the active oversight by boards of directors of top management decisions in such areas as corporate strategy and financial reporting.
_____ is the active oversight by boards of directors of top management decisions in such areas as corporate strategy and financial reporting.
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When a manager denies a promotion to a qualified worker simply because of personally disliking her because she is Hispanic, this is an example of.
When a manager denies a promotion to a qualified worker simply because of personally disliking her because she is Hispanic, this is an example of.
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A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the finished product in yet other countries. This firm is actively engaging in the practice of.
A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the finished product in yet other countries. This firm is actively engaging in the practice of.
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The intellectual capital equation states: Intellectual Capital × _____ = Commitment.
The intellectual capital equation states: Intellectual Capital × _____ = Commitment.
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If the direction in managerial work today is away from command and control, what is it toward?
If the direction in managerial work today is away from command and control, what is it toward?
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The manager’s role in the 'upside-down pyramid' view of organizations is best described as providing _____ so that operating workers can directly serve.
The manager’s role in the 'upside-down pyramid' view of organizations is best described as providing _____ so that operating workers can directly serve.
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When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of.
When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of.
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The research of Mintzberg and others concludes that most managers.
The research of Mintzberg and others concludes that most managers.
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Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone who is high in emotional intelligence will have the capacity to _____ , an ability to think before acting and to control potentially disruptive emotions and actions.
Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone who is high in emotional intelligence will have the capacity to _____ , an ability to think before acting and to control potentially disruptive emotions and actions.
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Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?
Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?
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A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions, and tie pay to job performance is using ideas from.
A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions, and tie pay to job performance is using ideas from.
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The Hawthorne studies were important in management history because they raised awareness about the influence of _____ on productivity.
The Hawthorne studies were important in management history because they raised awareness about the influence of _____ on productivity.
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If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions.
If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions.
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If your local bank or credit union is a complex system, then the loan processing department of the bank would be considered a.
If your local bank or credit union is a complex system, then the loan processing department of the bank would be considered a.
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When a manager puts Danté in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying.
When a manager puts Danté in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying.
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Study Notes
Management Accountability
- Department sales supervisor's performance is dependent on department salespersons to achieve the goals set by the middle manager.
Management Functions
- Controlling is the process of measuring actual performance and comparing it to planned performance.
- Planning involves setting objectives and determining actions to achieve those objectives.
- Networking is the process of building and maintaining relationships with people who can help you in your work.
Management Skills
- Conceptual skills are the ability to think abstractly, see the big picture, and understand how different parts of an organization fit together.
- Technical skills are the specific skills needed to perform a particular job, such as operating a computer or using a certain type of software.
Management Effectiveness
- Effective managers help others achieve high levels of performance and satisfaction.
Corporate Governance
- Corporate Governance is the oversight of top management decisions by boards of directors.
Discrimination
- Discrimination is the act of treating someone differently based on their race, religion, gender, or other protected characteristics.
Global Sourcing
- Global Sourcing is the practice of buying goods and services from suppliers in other countries.
Intellectual Capital
- Intellectual Capital refers to the intangible assets of an organization, such as knowledge, skills, and experience.
- The intellectual capital equation states: Intellectual Capital x Competency = Commitment.
Management Trends
- Modern management styles shift away from command and control and towards coaching and facilitating.
Upside-Down Pyramid
- The upside-down pyramid view of organizations emphasizes the importance of support.
- Managers are there to provide support to operating workers, who directly serve customers.
Planning and Delegating
- Planning involves setting goals and objectives, and developing strategies to achieve them.
- Delegating involves assigning tasks and responsibilities to others.
Mintzberg's Research
- Mintzberg's research shows that most managers work at a fast pace, have limited private time for planning, and are under constant pressure to perform.
Emotional Intelligence
- Emotional intelligence is the ability to understand and manage your own emotions, as well as the emotions of others.
- People with high emotional intelligence have a strong capacity for self-regulation.
CEO Responsibilities
- CEOs are responsible for aligning the company with changes in the external environment.
Scientific Management
- Scientific management emphasizes the importance of studying jobs, training workers efficiently, and linking pay to performance.
Hawthorne Studies
- Hawthorne studies revealed the impact of human factors on productivity.
Theory X and Theory Y
- Theory X assumes that employees are lazy and need to be closely supervised.
- Theory Y assumes that employees are capable of self-motivation and take pride in their work.
Systems Thinking
- Systems thinking views organizations as complex systems with interconnected parts.
- A subsystem is a smaller part of a larger system.
Matching Needs with Jobs
- Managers can enhance worker satisfaction by matching employees' needs with their jobs.
- For example, placing an employee with strong social needs in a customer service role.
Studying That Suits You
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Description
Test your knowledge on key management concepts including accountability, functions, skills, and effectiveness. This quiz covers essential aspects such as planning, controlling, and the importance of networking within an organization. Brush up on your understanding of managerial roles and responsibilities.
