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Questions and Answers
What role do managers take when they face severe pressures and problems that require immediate action?
What role do managers take when they face severe pressures and problems that require immediate action?
Which skill is primarily associated with a manager's ability to understand how different parts of the organization affect one another?
Which skill is primarily associated with a manager's ability to understand how different parts of the organization affect one another?
In which managerial role do managers share information specifically with individuals and groups outside their departments?
In which managerial role do managers share information specifically with individuals and groups outside their departments?
What type of skills are described as the specialized procedures and knowledge required to complete specific tasks?
What type of skills are described as the specialized procedures and knowledge required to complete specific tasks?
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Which decisional role involves managers in negotiating various aspects such as schedules, projects, and resources?
Which decisional role involves managers in negotiating various aspects such as schedules, projects, and resources?
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What is the primary focus of management?
What is the primary focus of management?
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Which function of management involves setting organizational goals?
Which function of management involves setting organizational goals?
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What role do team leaders primarily fulfill?
What role do team leaders primarily fulfill?
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Which type of manager is responsible for overseeing nonmanagerial employees?
Which type of manager is responsible for overseeing nonmanagerial employees?
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What does the controlling function in management entail?
What does the controlling function in management entail?
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What kind of responsibilities are typically associated with top managers?
What kind of responsibilities are typically associated with top managers?
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Which interpersonal role involves performing ceremonial duties?
Which interpersonal role involves performing ceremonial duties?
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Middle managers are primarily responsible for which of the following?
Middle managers are primarily responsible for which of the following?
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Study Notes
Chapter One: Management
- Management is getting work done through others.
- Efficiency is getting work done with minimal effort, expense, or waste.
- Effectiveness is accomplishing tasks that meet organizational objectives.
Management Functions
- Planning: Determining organizational goals and achieving them.
- Organizing: Deciding where decisions will be made, who does what, and who works for whom.
- Leading: Inspiring and motivating workers to achieve organizational goals.
- Controlling: Monitoring progress toward goal achievement and taking corrective action.
Kinds of Managers and Responsibilities
- Top Managers: Executives responsible for the overall direction of the organization. (e.g., CEO, COO, CIO). Responsibilities focus on changing the environment, commitment, culture and commitment.
- Middle Managers: Responsible for setting objectives consistent with top management goals. General manager, plant manager, director. Responsibilities include resources objectives, coordination, subordinate performance, strategy implementation.
- First-Line Managers: Train and supervise non-managerial employees. (e.g., office manager, shift supervisor). Responsible for non-managerial worker supervision, teaching and training, scheduling, facilitation.
- Team Leaders: Facilitate team activities toward goal accomplishment. (e.g., team leader, group facilitator). Responsibilities focus on facilitation, external and internal relationships.
Roles of a Manager
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Interpersonal Roles:
- Figurehead: Ceremonial duties.
- Leader: Motivating and encouraging workers.
- Liaison: Dealing with people outside their units.
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Informational Roles:
- Monitor: Scanning the environment for information.
- Disseminator: Sharing information with others in the department.
- Spokesperson: Sharing information with people outside the department or company.
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Decisional Roles:
- Entrepreneur: Adapting to changes.
- Disturbance Handler: Responding to pressure/problems.
- Resource Allocator: Deciding who gets resources.
- Negotiator: Negotiating schedules, projects, goals, outcomes, resources, and employee raises.
Qualities Companies Seek in Managers
- Technical Skills: Specialized procedures, techniques, and knowledge for the job.
- Human Skills: Ability to work well with others.
- Conceptual Skills: Ability to see the organization as a whole, understand how parts relate, and recognize how the company fits into its environment.
- Motivation to Manage: Enthusiasm for managing the work of others.
Top 10 Mistakes Managers Make
- Insensitivity to others (abrasive, intimidating, bullying style).
- Cold, aloof, arrogant.
- Betray trust.
- Overly ambitious.
- Specific performance problems.
- Overmanaging; unable to delegate or build a team.
- Unable to staff effectively.
- Unable to think strategically.
- Unable to adapt to bosses with different styles.
- Overdependent on an advocate or mentor.
Stages in the Transition to Management
- Initial Expectations: Be the boss, formal authority, manage tasks, job is not managing people.
- After Six Months: Initial expectations wrong, fast pace, heavy workload, job is to be a problem solver and troubleshooter.
- After a Year: No longer a doer, communication, listening, positive reinforcement, learning to adapt to control stress, job is people development.
Competitive Advantage through People: Management Practices
- Employment Security
- Selective Hiring
- Self-Managed Teams and Decentralization
- High Wages
- Training and Skill Development
- Reduction of Status Differences
- Sharing Information
Course Outline Review
- What is Management?
- What is an organization?
- Why study management?
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Description
Test your knowledge on the fundamentals of management with this quiz covering key concepts such as efficiency, effectiveness, and the four management functions: planning, organizing, leading, and controlling. Additionally, explore the roles and responsibilities of different types of managers within an organization.
