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Questions and Answers
Whom does a sales department supervisor depend on for the department’s performance when held accountable by a middle manager?
What management function is being activated when a bookstore manager measures daily magazine sales against targets?
What is the process of building and maintaining relationships for future professional assistance called?
Which skills are emphasized more by top managers than by first-line managers, according to Robert Katz?
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What does an effective manager help others achieve high levels of?
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What term describes the active oversight by boards of directors of top management decisions?
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What is exemplified when a manager denies a promotion based on personal bias against a Hispanic employee?
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What practice is a company engaging in when it sources materials and labor across multiple countries?
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What management function is being fulfilled when a team leader clarifies desired work targets and deadlines?
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What is a common characteristic of most managers based on research by Mintzberg and others?
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In the context of emotional intelligence, what capability allows a person to control potentially disruptive emotions and actions?
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What responsibility is primarily associated with the CEO of a large company?
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Which concept involves studying jobs and training workers with a focus on efficient motion and performance-based pay?
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What did the Hawthorne studies highlight as influential to productivity?
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How would Douglas McGregor interpret an instructor's complaints about lazy and irresponsible students?
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If a bank is considered a complex system, what is the loan processing department classified as?
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Study Notes
Management and its functions
- A sales supervisor's performance is dependent on the department salespersons because their sales directly impact the department's overall performance.
- Controlling is the management function being activated when a manager measures and compares sales figures with targets.
- The process of building and maintaining relationships with others who can be helpful for work agendas is called networking.
- Conceptual skills are emphasized more by top managers than by first-line managers (according to Robert Katz).
- An effective manager helps others achieve high levels of both performance and satisfaction.
- Corporate governance is the oversight by boards of directors of top management's key decisions, such as strategy and financial reporting.
- Denying a promotion to a qualified worker based on their ethnicity is an example of discrimination.
- Global sourcing involves buying materials and services from different locations around the world.
- The intellectual capital equation states: Intellectual Capital × Competency = Commitment.
- In modern management, the shift is moving away from command and control and towards coaching and facilitating.
- The manager's role in the upside-down pyramid model is to provide support for operating workers to directly serve customers.
- Clarifying work targets and deadlines for a team is the management function of planning.
- Most managers work with pressures of performance responsibility and rarely have blocks of private time for planning.
- Self-regulation refers to the ability to control emotions and actions, a key aspect of emotional intelligence.
- A CEO's primary responsibility is aligning the company with changes in the external environment.
- Scientific management focuses on studying jobs, training workers for efficiency, and tying pay to performance.
- The Hawthorne studies highlighted the significance of human factors on productivity.
- Theory Y assumptions are violated when an instructor believes students are lazy and irresponsible, potentially creating a negative self-fulfilling prophecy.
- A department within a complex system is considered a subsystem.
- Contingency thinking involves matching a management style or approach to the specific needs of the situation, such as aligning with the needs of individual employees.
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Description
Test your knowledge on the essential functions of management, including concepts such as controlling, networking, and corporate governance. This quiz will challenge your understanding of managerial roles and responsibilities and the impact of performance and discrimination in the workplace.
