CXL fee VS CXL fee rejected
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Questions and Answers

RDR claims the CXL fee after he canceled the trip at 8:26. Map shows that DRV accepts at 8:23. RDR never had one-time courtesy before.

  • Cancellation fee (correct)
  • Cancellation fee rejected
  • DRV claims the CXL fee. After checking the Order information, CXL fee is applied but still unpaid.

  • - Investigate the arrival time/position of the captain and compensate accordingly.
  • - Ask the DRV to wait till it's paid. (correct)
  • DRV latest arrival time is 18:00. RDR canceled the trip after he arrived at 18:01 within the 145 m of the pick-up point. Is DRV eligible for the CXL fee?

  • No. (correct)
  • Yes.
  • DRV asks for the CXL fee. After investigation we found that he arrived before the latest arrival time within the 145 m and waited there for the full 5 minutes. After checking the compensation history, DRV was compensated under the same CR 4 times within the last 30 day. Do we compensate him?

    <p>Yes.</p> Signup and view all the answers

    DRV arrived within 145 m of the pick-up point at 7:00. RDR canceled the trip. After checking the map, DRV's position at cancellation was on 305 m from the pick-up point at 7:09. Is DRV eligible for CXL fee?

    <p>True</p> Signup and view all the answers

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