Salesforce AI Specialist Set 2A

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Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot. How should the AI Specialist monitor Copilot's usability and the assignment of actions?

Run a report on the Platform Debug Logs.

Query the Copilot log data using the metadata API.

Run Einstein Copilot Analytics. (correct)

An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

The records related to the prompt have not been selected. (correct)

A merge field has not been inserted in the prompt,

The prompt has not been saved and activated.

An AI Specialist wants to Include data from the response of external service invocation (REST API callout) into the prompt template. How should the AI Specialist meet this requirement?

Use “Add Prompt Instructions” flow element. (correct)

Use External Service Record merge fields.

Convert the JSON to an XML merge field

What Is the role of the large language model (LLM) In executing an Einstein Copilot Action?

Identify the best matching actions and correct order of execution Signup and view all the answers

Which use case is best supported by Salesforce Einstein Copilot's capabilities?

Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers. Signup and view all the answers

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?

Einstein Prompt Bullder and Prompt Templates Signup and view all the answers

An AI Specialist wants to use the related lists from an account in a custom prompt template. What should the AI Specialist consider when configuring the prompt template?

The maximum number of related list merge fields Signup and view all the answers

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record. What is the most likely explanation for why the draft email shows these placeholders?

The user does not have permission to access the fields. Signup and view all the answers

What is the correct process to leverage Prompt Builder in a Salesforce org?

Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses. Signup and view all the answers

Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information. In refining its prompt design strategy, which key practices should UC prioritize?

Create concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear instructions, and iterative feedback Signup and view all the answers

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data. « Opportunity Products « Events near the customer « Tone and voice examples How should the AI Specialist obtain related items?

Call a prompt initiated flow to fetch and ground the required data. Signup and view all the answers

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters. What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

Manually add the hyperparameters to the new template. Signup and view all the answers

An AI Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the AI Specialist use to include data from the related list of opportunities in the prompt template?

Use merge fields to reference the default related list of opportunities. Signup and view all the answers

An AI Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the AI Specialist integrate the custom LLM into Salesforce?

Add the fine-tuned LLM in Einstein Studio Model Builder. Signup and view all the answers

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Einstein Copilot and extending Service Cloud to mobile users. When would Einstein Copilot implementation be most advantageous?

When the goal is to streamline customer support processes and improve response times Signup and view all the answers

How does the Einstein Trust Layer ensure that sensitive data Is protected while generating useful and meaningful responses?

Masked data will be de-masked during response journey. Signup and view all the answers

Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?

Template-triggered prompt flow Signup and view all the answers

An AI Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the AI Specialist gather the necessary data for the prompt template?

Create a flow to retrieve the opportunity information. Signup and view all the answers

A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder. Which permission sets should an AI Specialist assign to the data scientist?

Data Cloud Admin and Prompt Template Manager Signup and view all the answers

An AI Specialist configured Data Masking within the Einstein Trust Layer. How should the AI Specialist begin validating that the correct fields are being masked?

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page. Signup and view all the answers

Universal Containers (UC) recently rolled out Einstein Generative Al capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

The data being used for grounding Is incorrect or incomplete. Signup and view all the answers

What is best practice when refining Einstein Copilot custom action instructions?

Provide examples of user messages that are expected to trigger the action. Signup and view all the answers

Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

REST API Signup and view all the answers

Universal Containers' service team wants to customize the standard case summary response from Einstein Copilot. What should the AI Specialist do to achieve this?

Create a custom Record Summary prompt template for the Case object. Signup and view all the answers

The marketing team at Universal Containers is looking for a way to personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Einstein Copilot as the solution?

To generate relevant content when engaging with each customer Signup and view all the answers

Universal Containers (UC) wants to assess Salesforce's generative AI features but has concerns over its company data being exposed to third-party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service. « No data is used for LLM training or product improvements by third party LLMs. « No data is retained outside of UC's Salesforce org. « The data sent cannot be accessed by the LLM provider. Which property of the Einstein Trust Layer should the AI Specialist highlight to UC that addresses these requirements?

Zero-Data Retention Policy Signup and view all the answers

Universal Containers wants to be able to detect with a high level of confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores. Signup and view all the answers

An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the AI Specialist do to identify the root cause of the problem?

In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information. Signup and view all the answers

When configuring a prompt template, an AI Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?

It shows the response from the LLM based on the sample record. Signup and view all the answers

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?

Flex prompt template Signup and view all the answers