Logistics Processes

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Questions and Answers

What is the purpose of analyzing the returned material?

To dispose of the material in an environmentally friendly way

To decide if the material needs to be scrapped or repaired (correct)

To determine if the material can be returned as good stock

To create a customer warranty claim

What are the logistics processes that support sales and service processes?

Human resources, financial management, legal compliance, IT support

Parts requests, picking and shipping, purchasing, receiving (correct)

Sales forecasting, product development, marketing, customer retention

Inventory counting, stock level management, return material handling, customer service

Who is responsible for returning the spare parts to the branch warehouse?

Field technicians (correct)

Repair technicians

Customers

Vendors

Who manages the parts requests in the logistics processes?

Logistics organization Signup and view all the answers

What is one of the options for handling material that needs repair?

Send to a third party for repair or exchange Signup and view all the answers

What is the purpose of the picking and shipping process in logistics?

To send available parts to other locations Signup and view all the answers

How is purchasing managed in logistics processes?

From the back office system Signup and view all the answers

What does the receiving process manage in logistics?

Receipt of goods moving between stock locations or purchased Signup and view all the answers

How is stock replenishment determined in logistics?

Based on predefined levels Signup and view all the answers

What determines what stock should be held in each location in logistics?

Changes to installed base or fault rate Signup and view all the answers

What is the purpose of return material handling in logistics?

To analyze returned parts and determine further handling Signup and view all the answers

What are the logistics processes that include inventory counting?

Parts requests, purchasing, receiving, stock level management Signup and view all the answers

What is the purpose of stock level management in logistics?

To determine what stock should be held in each location Signup and view all the answers

Who manages the purchasing process in logistics?

Logistics organization Signup and view all the answers

What is the purpose of the parts requests process in logistics?

To send available parts to other locations Signup and view all the answers

Study Notes

Logistics processes support sales and service processes
No overall process flowchart is defined
Logistics processes include parts requests, picking and shipping, purchasing, receiving, stock replenishment, stock level management, inventory counting, and return material handling
Parts requests are managed by logistics organization and can be delivered to various locations
Picking and shipping process is used to send available parts to other locations
Purchasing is managed from the back office system and includes vendor invoice booking and matching
Receiving process manages receipt of goods moving between stock locations or purchased
Stock replenishment is based on predefined levels and replenishment orders are created to replace used parts
Stock level management determines what stock should be held in each location based on usage, changes to installed base or fault rate, and cost constraints
Return material handling includes analysis of returned parts to determine further handling, such as vendor or customer warranty claim, repair or exchange, or scrapping.

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Description

Are you familiar with logistics processes in the world of sales and service? Test your knowledge with our quiz! From parts requests to inventory counting, this quiz covers all aspects of logistics processes, including picking and shipping, purchasing, receiving, stock replenishment, stock level management, and return material handling. See if you can identify the key components and understand how they support sales and service processes. Don't miss this opportunity to learn more about logistics and enhance your expertise in the field!