Questions and Answers
What is the HURIER model?
A model of effective listening that involves hearing, understanding, remembering, interpreting, evaluating, and responding.
The six components of the HURIER model are ______, ______, ______, ______, ______, and ______.
Hearing, Understanding, Interpreting, Evaluating, Remembering, Responding.
How many business errors can be attributed to poor listening?
More than 60% of errors made in business.
What is self-listening and why is it important?
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How do we provide feedback to others?
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Why are most people poor listeners?
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Low Self-monitor individuals rely on themselves and their feelings to guide their behaviors, not as concerned with ______, and have more difficulty seeing someone else's ______.
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High Self-monitor individuals are concentrated with ______, possess emotional intelligence, and modify their behavior based on ______.
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How does listening compare to other language skills in terms of how they are learned?
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How much of effective communication is the listener responsible for?
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What is the systems view of theories?
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Are people better listeners in face-to-face or mediated communication settings?
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What does the relational perspective state about communication?
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Match the following terms with their definitions:
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What is feedback in communication?
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What are some factors that interfere with the accurate exchange of messages?
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What factors influence our listening and how?
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What is communication effectiveness?
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What are the different listening contexts?
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What is intrapersonal communication?
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What is interpersonal communication?
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What is a small group in terms of communication?
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What is public communication?
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What is mediated communication?
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What is the definition of listening from the International Listening Association?
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What are some problems with the research field of listening?
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What is auditory processing disorder (APD)?
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What is the average person's attention span according to recent studies?
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What are some common signs of listening apprehension?
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What is appreciative listening?
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What is dichotic listening?
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What is the primary level of hearing?
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What is the secondary level of hearing?
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What is the tertiary level of hearing?
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Identify the different parts of the ear.
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What is auditory discrimination?
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What is the speech thought differential?
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How do we combat the speech thought differential and stay focused?
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What are some ways we can cope with listener anxiety?
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What are the characteristics of sound?
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Who are unborn babies' favorite musicians?
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Whose voice do newborns recognize after birth?
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Study Notes
HURIER Model
- HURIER model describes effective listening: involves hearing, understanding, remembering, interpreting, evaluating, and responding.
- Components of the HURIER Model: Hearing, Understanding, Interpreting, Evaluating, Remembering, Responding.
Listening Errors
- Over 60% of business errors arise from poor listening skills.
Self-Listening
- Self-listening involves awareness of personal thoughts and feelings to enhance understanding of others.
- Important for developing insight and sensitivity in relationships.
Feedback Challenges
- Effective feedback often expected from those with higher status or expertise.
- Providing feedback can be challenging; indirect cues may lead to misinterpretation and defensiveness.
Listening Difficulties
- Most individuals struggle with listening due to a desire to talk and the distractions of modern technology.
Self-Monitoring
- Low self-monitors: rely on personal feelings, consistent behavior, less awareness of social appropriateness, difficulty in seeing others' perspectives.
- High self-monitors: focus on social appropriateness, possess emotional intelligence, adept at interpreting non-verbal cues, and can adapt behavior based on the situation.
Language Skills
- Listening is learned and used before speaking, reading, and writing, but teaching focus is typically on writing.
Communication Responsibility
- The listener is fully responsible for effective communication.
Systems View of Theories
- Emphasizes two levels: relational level between individuals and individual level of communication.
Listening Contexts
- Effective listening is better achieved in face-to-face settings than mediated communication.
- Different listening contexts include intrapersonal, interpersonal, small group, public, and mediated communication.
Definitions and Concepts
- Listening: the process of receiving, constructing meaning, and responding to messages.
- Messages consist of verbal/non-verbal symbols conveying intentions.
- Feedback is the receiver's response, which can be verbal or non-verbal.
Listening Influences
- Listening ability is influenced by factors such as innate traits, intelligence, stress, attitude, gender, culture, organizational skills, and medium used.
Listening Disorders
- Auditory Processing Disorder (APD) affects about 5% of school-aged children, more common in boys.
- Symptoms include difficulty in processing auditory information coherently.
Attention Span
- Average attention span has decreased to eight seconds, down from twelve seconds in 2000.
Listening Apprehension
- Common physical signs include elevated heart rate, tight muscles, and difficulty breathing; emotional signs include anxiety and frustration.
Listening Styles
- Appreciative listening seeks information that is enjoyable or valuable to the listener.
- Dichotic listening occurs when different sounds are presented to each ear, affecting response.
Hearing Levels
- Primary: Voluntary focus on specific sounds.
- Secondary: Involuntary awareness of surrounding sounds.
- Tertiary: Minimal control over auditory stimuli.
Sound Recognition and Characteristics
- Auditory discrimination allows recognition of sound differences, essential for language comprehension.
- Sound can be characterized by repetition, change, novelty, and intensity.
- Unborn babies show a preference for music by composers like Beethoven and Vivaldi, and can recognize their mother’s voice shortly after birth.
Coping Strategies
- To combat listener anxiety, techniques include muscle relaxation, deep breathing, and visualization practices.
Speech-Thinking Differential
- There is a significant gap between speaking and thinking rates, often leading to distractions; techniques to stay focused include anticipating speaker points and summarizing key ideas.
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Description
Test your knowledge of listening behaviors and the HURIER model in this exam covering Chapters 1 to 3. Master the components of effective listening and enhance your understanding of interpersonal communication skills.