Listening and Conflict Resolution

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Questions and Answers

What is the primary focus of task-oriented listening?

Evaluating and judging messages

Building emotional connections

Attaching meaning to messages

Efficiency and accomplishment (correct)

Which form of listening involves pretending to pay attention?

Defensive listening

Pseudolistening (correct)

Stage hogging

Selective listening

What type of listening results in tuning out topics that are unwanted?

Mindless listening

Ambushing

Analytical listening

Insulated listening (correct)

Which stage of listening involves the ability to recall information after it has been understood?

Remembering Signup and view all the answers

What is a common issue that can result in difficulty paying attention during listening?

Information overload Signup and view all the answers

What effectively describes interdependence in a conflict situation?

Reliance on others to complete a task. Signup and view all the answers

Which conflict management style involves sacrificing one's own goals for the sake of others?

Accommodation Signup and view all the answers

What term describes the scenario where conflict is characterized by repetitive arguments about the same issue?

Serial arguments Signup and view all the answers

Which of the following best explains the concept of 'scarce resources' in conflict?

Perception that there isn't enough of something to satisfy all parties. Signup and view all the answers

What is the primary outcome of the competition conflict management style?

Win-lose scenario favoring oneself. Signup and view all the answers

What effect describes the tendency to form a positive impression based on one positive characteristic?

Halo effect Signup and view all the answers

Which bias leads individuals to favor information that supports their preconceived notions?

Confirmation bias Signup and view all the answers

What is the term for the effect where the first impression has more influence than subsequent information?

Primacy effect Signup and view all the answers

Which concept refers to the tendency to attribute negative performance to external factors?

Self-serving bias Signup and view all the answers

What effect results from associating a negative quality with a person's overall perception?

Horn effect Signup and view all the answers

Which of the following describes arranging information to help make sense of it?

Organization Signup and view all the answers

What cognitive process is described when communicators influence each other's views?

Negotiation Signup and view all the answers

Which of the following influences perception based solely on cultural factors?

Cultural influences Signup and view all the answers

What is the primary characteristic of interpersonal communication?

It involves both parties sharing their thoughts. Signup and view all the answers

Which type of noise relates to biological factors such as being sick or tired?

Physiological noise Signup and view all the answers

How does cognitive complexity affect interpersonal communication?

It allows for multiple perspectives on a situation. Signup and view all the answers

What distinguishes high-context cultures from low-context cultures?

High-context cultures prioritize the surrounding context in communication. Signup and view all the answers

What does synchronous communication involve?

Conversations occur in real-time. Signup and view all the answers

Which term best describes the psychological factor that can disrupt effective communication due to personal thoughts or feelings?

Psychological noise Signup and view all the answers

What is the primary focus of self-monitoring in communication?

To evaluate one’s behavior and its impact on others. Signup and view all the answers

Mass personal communication shares content with a large audience while retaining which characteristic?

It offers limited privacy and no obligation. Signup and view all the answers

What type of communication is characterized by a delay between sending and receiving messages?

Asynchronous communication Signup and view all the answers

How do alienating factors impact mediated communication such as social media?

They foster feelings of loneliness and withdrawal. Signup and view all the answers

What is a characteristic of individualism?

Value placed on independence. Signup and view all the answers

Which term refers to the belief that one's own culture is superior to others?

Ethnocentrism. Signup and view all the answers

What does high power distance indicate in a society?

Acceptance of inequality among people. Signup and view all the answers

Which concept describes the way individuals adapt their communication based on different cultural contexts?

Code-switching. Signup and view all the answers

How is self-esteem best defined?

The emotional evaluation of oneself. Signup and view all the answers

What psychological phenomenon describes acting in a way that fulfills one's beliefs about themselves?

Self-fulfilling prophecy. Signup and view all the answers

Which aspect does the Johari Window primarily examine?

The depth of self-disclosure. Signup and view all the answers

What does the uncertainty avoidance dimension indicate about a culture?

Desire to minimize uncertainty and anxiety. Signup and view all the answers

What characterizes nurturing cultures?

Support for relationships and emotional well-being. Signup and view all the answers

What does social comparison primarily involve?

Evaluating oneself against a societal norm. Signup and view all the answers

What is the primary focus of reflective appraisal?

Evaluating oneself based on perceived external opinions. Signup and view all the answers

How does the Myers-Briggs Type Indicator classify individuals?

In terms of energy orientation and decision-making styles. Signup and view all the answers

What does the social penetration model address?

The depth and breadth of self-disclosure in relationships. Signup and view all the answers

What does low power distance imply about societal relationships?

Fostering egalitarian and collaborative interactions. Signup and view all the answers

What is the primary purpose of paraphrasing in listening responses?

To restate in one's own words and summarize Signup and view all the answers

Which type of love is characterized as passionate and traditional?

Eros Signup and view all the answers

What is the main goal of the evaluating response in communication?

To inform the speaker if they are right or wrong Signup and view all the answers

What does the comparison level (CLalt) refer to in social exchange theory?

The comparison between current rewards and potential rewards from other relationships Signup and view all the answers

In the context of relational maintenance, what does acknowledgment involve?

Paying attention to the ideas and feelings of others Signup and view all the answers

What defines the term 'disconfirming messages'?

Behaviors that illustrate a lack of respect or value for others Signup and view all the answers

The conflict management style characterized by win/win outcomes is called what?

Collaboration Signup and view all the answers

Which stage involves showing interest in someone's life during relationship development?

Initiating Signup and view all the answers

What is the meaning of relational transgressions?

When one person violates the terms of the relationship Signup and view all the answers

What does 'withdraw/stonewalling' in conflict refer to?

One party shutting down dialogue and withdrawing Signup and view all the answers

What characteristic defines the 'evaluation' in communication?

Expressing judgments about someone’s behavior Signup and view all the answers

What does the term 'autonomy' refer to in the context of relational dialectics?

The need for independence within relationships Signup and view all the answers

Which listening type involves answering questions to seek clarification?

Questioning Signup and view all the answers

What behavior is described as 'passive-aggressive'?

Indirectly expressing dissatisfaction in a disguised manner Signup and view all the answers

What concept explains the idea that language influences culture?

Sapir-whorf hypothesis Signup and view all the answers

What is the effect of emotional contagion?

Emotions can be transferred from one person to another. Signup and view all the answers

Which listening style is characterized by building emotional closeness with others?

Relational listening Signup and view all the answers

What is the main problem associated with pseudolistening?

It consists of pretending to pay attention. Signup and view all the answers

What does the term 'static evaluation' refer to in communication?

Labeling someone based on a fixed perception. Signup and view all the answers

Which of the following best defines 'convergence' in speech style?

Adapting one's speech to align with others. Signup and view all the answers

What are 'euphemisms' in the context of language?

Indirect and less offensive ways of saying something. Signup and view all the answers

What does 'information overload' indicate in the listening process?

Difficulty absorbing too much information at once. Signup and view all the answers

What type of rules govern the structure of a basic sentence?

Syntactic rules Signup and view all the answers

Which stage of listening involves attaching meaning to a message?

Understanding Signup and view all the answers

What best describes 'haptics' in nonverbal communication?

Communication through touch. Signup and view all the answers

What type of language refers to words whose meanings are determined by comparison?

Relative language Signup and view all the answers

What primarily defines 'task-oriented listening'?

Seeking efficiency and accomplishment. Signup and view all the answers

What does 'defensive listening' involve?

Taking comments as personal attacks. Signup and view all the answers

Study Notes

Listening

Listening types: Mindless (automatic reaction), Task-oriented (efficiency), Relational (emotional closeness), Analytical (full message before judgment), Critical (evaluate accuracy),
Barriers to effective listening: Information overload, personal concerns, rapid thought, noise, pseudolistening (pretending to listen), stage hogging, selective listening, filling in gaps, insulated listening, defensive listening, ambushing
Listening process: Hearing (physiological), Attending (psychological, selecting what to pay attention to), Understanding (attaching meaning), Remembering (recalling info), Responding (feedback)
Active listening: Paraphrasing, reflecting feelings

Conflict

Definition: Struggle between two or more parties with perceived incompatible goals, scarce resources, and interference in achieving those goals.
Key characteristics: Expressed struggle, interdependence, incompatible goals, scarce resources
Conflict styles: Avoidance (lose-lose), Accommodation (lose-win), Competition (win-lose), Passive-aggressive, Direct aggression, Compromise ("halfway"), Collaboration (win-win)
Conflict patterns: Serial arguments
Communication patterns that derail conflict: Criticism, defensiveness, contempt, and withdrawal/stonewalling (The Four Horsemen)
Conflict rituals: Repeating patterns of conflict behavior

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Description

This quiz covers the essential concepts of listening types, barriers to effective listening, and the process involved in active listening. Additionally, it delves into the nature of conflict, its definition, key characteristics, and various conflict styles. Test your knowledge on how effective listening can aid in conflict resolution.