Listening and Conflict Resolution

<p>Remembering (C)</p> Signup and view all the answers

<p>Information overload (C)</p> Signup and view all the answers

<p>Reliance on others to complete a task. (A)</p> Signup and view all the answers

<p>Accommodation (D)</p> Signup and view all the answers

<p>Serial arguments (C)</p> Signup and view all the answers

<p>Perception that there isn't enough of something to satisfy all parties. (D)</p> Signup and view all the answers

<p>Win-lose scenario favoring oneself. (C)</p> Signup and view all the answers

<p>Halo effect (D)</p> Signup and view all the answers

<p>Confirmation bias (D)</p> Signup and view all the answers

<p>Primacy effect (D)</p> Signup and view all the answers

<p>Self-serving bias (B)</p> Signup and view all the answers

<p>Horn effect (D)</p> Signup and view all the answers

<p>Organization (C)</p> Signup and view all the answers

<p>Negotiation (A)</p> Signup and view all the answers

<p>Cultural influences (C)</p> Signup and view all the answers

<p>It involves both parties sharing their thoughts. (B)</p> Signup and view all the answers

<p>Physiological noise (A)</p> Signup and view all the answers

<p>It allows for multiple perspectives on a situation. (B)</p> Signup and view all the answers

<p>High-context cultures prioritize the surrounding context in communication. (D)</p> Signup and view all the answers

<p>Conversations occur in real-time. (C)</p> Signup and view all the answers

<p>Psychological noise (C)</p> Signup and view all the answers

<p>To evaluate one’s behavior and its impact on others. (A)</p> Signup and view all the answers

<p>It offers limited privacy and no obligation. (A)</p> Signup and view all the answers

<p>Asynchronous communication (B)</p> Signup and view all the answers

<p>They foster feelings of loneliness and withdrawal. (B)</p> Signup and view all the answers

<p>Value placed on independence. (C)</p> Signup and view all the answers

<p>Ethnocentrism. (B)</p> Signup and view all the answers

<p>Acceptance of inequality among people. (D)</p> Signup and view all the answers

<p>Code-switching. (D)</p> Signup and view all the answers

<p>The emotional evaluation of oneself. (A)</p> Signup and view all the answers

<p>Self-fulfilling prophecy. (B)</p> Signup and view all the answers

<p>The depth of self-disclosure. (D)</p> Signup and view all the answers

<p>Desire to minimize uncertainty and anxiety. (B)</p> Signup and view all the answers

<p>Support for relationships and emotional well-being. (D)</p> Signup and view all the answers

<p>Evaluating oneself against a societal norm. (D)</p> Signup and view all the answers

<p>Evaluating oneself based on perceived external opinions. (C)</p> Signup and view all the answers

<p>In terms of energy orientation and decision-making styles. (C)</p> Signup and view all the answers

<p>The depth and breadth of self-disclosure in relationships. (B)</p> Signup and view all the answers

<p>Fostering egalitarian and collaborative interactions. (D)</p> Signup and view all the answers

<p>To restate in one's own words and summarize (A)</p> Signup and view all the answers

<p>Eros (B)</p> Signup and view all the answers

<p>To inform the speaker if they are right or wrong (B)</p> Signup and view all the answers

<p>The comparison between current rewards and potential rewards from other relationships (C)</p> Signup and view all the answers

<p>Paying attention to the ideas and feelings of others (D)</p> Signup and view all the answers

<p>Behaviors that illustrate a lack of respect or value for others (C)</p> Signup and view all the answers

<p>Collaboration (D)</p> Signup and view all the answers

<p>Initiating (B)</p> Signup and view all the answers

<p>When one person violates the terms of the relationship (D)</p> Signup and view all the answers

<p>One party shutting down dialogue and withdrawing (A)</p> Signup and view all the answers

<p>Expressing judgments about someone’s behavior (B)</p> Signup and view all the answers

<p>The need for independence within relationships (A)</p> Signup and view all the answers

<p>Questioning (C)</p> Signup and view all the answers

<p>Indirectly expressing dissatisfaction in a disguised manner (C)</p> Signup and view all the answers

<p>Sapir-whorf hypothesis (B)</p> Signup and view all the answers

<p>Emotions can be transferred from one person to another. (D)</p> Signup and view all the answers

<p>Relational listening (B)</p> Signup and view all the answers

<p>It consists of pretending to pay attention. (C)</p> Signup and view all the answers

<p>Labeling someone based on a fixed perception. (A)</p> Signup and view all the answers

<p>Adapting one's speech to align with others. (B)</p> Signup and view all the answers

<p>Indirect and less offensive ways of saying something. (B)</p> Signup and view all the answers

<p>Difficulty absorbing too much information at once. (B)</p> Signup and view all the answers

<p>Syntactic rules (B)</p> Signup and view all the answers

<p>Understanding (A)</p> Signup and view all the answers

<p>Communication through touch. (A)</p> Signup and view all the answers

<p>Relative language (D)</p> Signup and view all the answers

<p>Seeking efficiency and accomplishment. (A)</p> Signup and view all the answers

<p>Taking comments as personal attacks. (C)</p> Signup and view all the answers

A way of listening that involves paraphrasing, asking clarifying questions, and showing understanding of what the speaker says.

Listening without intent or focus. This type of listening may react mechanically without analyzing the message meaning.

Pretending to listen, when actually not paying attention. This involves nodding, smiling, and other actions of listening without paying attention.

Speaking excessively when it's not your turn, preventing others from sharing their thoughts.

A process of listening that involves hearing, attending, understanding, remembering, and responding.

A struggle between two or more parties who perceive incompatible goals, scarce resources, and interference from each other in achieving their own goals.

When two or more people rely on each other to complete a task.

A conflict style where people choose not to confront an issue directly, resulting in a lose-lose situation.

A conflict style where one person prioritizes their own needs and goals above others' needs, leading to a win-lose outcome.

A conflict style where both parties work together to find a solution that satisfies everyone's needs.

Communication is a two-way process where both the sender and receiver actively participate in sending and receiving messages.

Biological factors that interfere with communication, like illness, fatigue, or hunger.

Internal factors that hinder effective communication, such as thoughts, feelings, and biases.

The literal meaning of the words used in a message.

The implied meaning of a message based on the relationship between the sender and receiver.

Communication between two people who are unique, interdependent, self-disclosing, and intrinsically rewarded.

Communication that is generic, independent, private, and extrinsically rewarded.

Communication that is both effective and appropriate.

The ability to understand a situation from multiple perspectives.

Paying attention to your own behavior and how it affects others.

Noticing things based on what's important to you, filtering out other information.

Arranging information in a way that makes sense and helps you understand it.

Assigning meaning to what you see, hear, or smell. It's crucial for understanding.

When people influence each other's perceptions, often during communication.

Giving more attention to things that happen first, leading to strong first impressions.

Giving more weight to the last thing you experienced, forming your final impression.

Forming a positive impression of someone based on one positive characteristic, like their attractiveness.

A negative characteristic influences your perception of the person, leading to negative assumptions.

A cultural emphasis on individual goals, independence, and personal achievement. It prioritizes self-reliance and unique self-expression.

A cultural emphasis on group harmony, interdependence, and social responsibility. It prioritizes the needs of the collective over individual desires.

A cultural norm where there is a significant gap between those with power and those without, resulting in a hierarchical structure.

A cultural norm where individuals with power are treated with less deference. There is a more egalitarian approach to authority.

A cultural emphasis on success, ambition, and assertiveness. Values include hard work, competition, and recognition of achievements.

A cultural emphasis on cooperation, compassion, and quality of life. Values include relationships, caring for others, and overall well-being.

The degree to which people feel uncomfortable with ambiguity, uncertainty, and unpredictability. It reflects a desire for structured environments and clear rules.

The practice of adapting one's communication style to fit different Cultural contexts. It involves adjusting language, behavior, and mannerisms.

The belief that one's own culture is superior to others, often leading to prejudice and discrimination.

The interconnectedness of different social identities, recognizing that individuals hold multiple identities that shape their experiences.

One's overall perception and understanding of oneself, including beliefs, values, and attitudes.

The overall evaluation of one's self-worth, reflecting feelings of confidence, self-acceptance, and self-respect.

Evaluating ourselves based on how we think others perceive us. It involves considering the opinions and judgments of others.

Evaluating ourselves by comparing our own abilities, attitudes, and behaviors to others.

Acting in a way to make our beliefs about ourselves come true, even if they are initially untrue.

A bias where we make assumptions about someone's behavior based on limited information, often ignoring other possible factors.

Rules that govern the pronunciation and sound structure of a language.

Rules that determine the order and arrangement of words in a sentence.

Rules that define the meaning of words and symbols in a language.

Rules that govern the appropriate use and interpretation of language in different situations.

The idea that language influences our thoughts and perceptions of the world.

Adjusting your speech style to match others, creating a feeling of similarity and connection.

Using language to differentiate yourself from others, emphasizing distinctiveness.

Words or phrases that have multiple commonly accepted meanings.

An indirect, less offensive way of saying something.

Words that gain their meaning by comparison, like 'near' or 'far'.

Using 'I' statements to express your thoughts and feelings, taking ownership without blaming others.

Nonverbal communication through facial expressions, body movements, eye contact, and gestures.

Nonverbal cues that help control verbal interactions, like packing up belongings to signal the end of a conversation.

A gesture that has a specific meaning without needing words, like giving a thumbs-up.

Restating someone's message in your own words to show understanding.

Trying to understand someone's feelings by imagining yourself in their situation.

Comparison Level (CL) is the minimum standard of what you expect in a relationship. Comparison Level for Alternatives (CLalt) compares the rewards you receive to what you could get elsewhere.

The initial phase of a relationship where you show interest with minimal conversation.

When you increase contact, share more personal things, and experience excitement in the relationship.

You start merging your social circles and behaving as a unit.

Re-establishing your individual identities after being a unit in a relationship.

Creating distance and separation in a relationship, reducing communication.

Communication that keeps relationships smooth by focusing on positive behaviors like openness, assurance, and shared activities.

Content messages communicate information directly, while relational messages convey how you feel about the other person, often implicitly.

Messages that show value for another person, making them feel important and recognized.

Disagreeing messages express disagreement while still respecting the other person. Disconfirming messages show a lack of respect or value for the recipient.

Criticism, defensiveness, contempt, and stonewalling are destructive communication patterns that escalate conflict.

Repeating patterns of conflict behavior that become predictable and problematic.