Podcast
Questions and Answers
Which Apple devices are compatible with the Lightning cable mentioned in the text?
Which Apple devices are compatible with the Lightning cable mentioned in the text?
- iPhone 8 Plus, iPad Air 2, iPod Touch 5th gen (correct)
- iPhone 6, iPad Pro, iPod nano 7th gen
- iPhone 11 Pro Max, iPad mini 4, iPod Touch 5th gen
- iPhone 5c, iPad 4th gen, iPod nano 7th gen
What material is the Lightning cable made of for protection, strength, and flexibility?
What material is the Lightning cable made of for protection, strength, and flexibility?
- Polypropylene (PP)
- Thermoplastic elastomer (TPE) (correct)
- Polyethylene (PE)
- Polyvinyl chloride (PVC)
How many times have the cables been tested to bend according to the text?
How many times have the cables been tested to bend according to the text?
- 95 times (correct)
- 75 times
- 100 times
- 50 times
What does MFi certification ensure for the Lightning cable?
What does MFi certification ensure for the Lightning cable?
Which devices can the Lightning cable connect to?
Which devices can the Lightning cable connect to?
What are retail customer service interactions often characterized by?
What are retail customer service interactions often characterized by?
Why is offering customer service from a distance particularly challenging for brick-and-mortar retailers?
Why is offering customer service from a distance particularly challenging for brick-and-mortar retailers?
What impact has the pandemic had on customer service in retail?
What impact has the pandemic had on customer service in retail?
What is the primary concern for retail customer service staff, as mentioned in the text?
What is the primary concern for retail customer service staff, as mentioned in the text?
What risk do brick-and-mortar retailers face if they are late to adopt digital tools for customer service?
What risk do brick-and-mortar retailers face if they are late to adopt digital tools for customer service?
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