Do I Pay for Shipping When I Return My Modem?
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Questions and Answers

What is the first step you must take to cancel your subscription with Nomad Internet?

  • Wait for the next billing cycle to complete.
  • Fill out a cancellation form on the website.
  • Contact Nomad via live chat or email. (correct)
  • Send the modem back immediately.

    • What could happen if you ship your modem back without prior instructions from Nomad Internet?

  • You risk incurring additional shipping fees.
  • Your shipping will be refunded automatically.
  • You may experience delays in processing your return. (correct)
  • Your modem will be processed immediately.

    • What happens to your billing if you do not return your modem after canceling your Nomad Internet subscription?

  • Your billing will stop immediately.
  • You will be charged a cancellation fee.
  • Your billing will be converted to a temporary plan.
  • You will continue to be billed until the modem is received. (correct)

    • What is required from you to avoid delays when returning your modem?

    <p>Request RMA instructions before shipping.</p> Signup and view all the answers

    Which of the following methods is NOT recommended for contacting Nomad Internet for cancellation?

    <p>Sending a cancellation notice through postal mail.</p> Signup and view all the answers

    Study Notes

    Cancelling Nomad Internet Subscription

    • To cancel your Nomad Internet subscription, contact them via live chat on their website (nomadinternet.com) or email ([email protected]).
    • Nomad will provide RMA (Return Merchandise Authorization) instructions and a prepaid return label.
    • Crucially, contact Nomad before returning any item.
    • Do not ship the modem until your cancellation request is processed and RMA instructions are given.
    • Failure to follow this process will delay the cancellation.
    • Billing will continue until Nomad receives your modem at the designated return center.

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