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Questions and Answers
Why is transparency about the legal process and potential outcomes essential for client trust?
In client communication, which tone is generally considered more effective?
What is the purpose of regularly updating clients on case progress during the pre-litigation phase?
What does setting clear expectations with clients help to avoid?
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What is a key aspect of building rapport with clients?
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During client intake interviews, what is the primary goal?
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How can case managers best showcase empathy towards clients?
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Why is it important to set clear expectations with clients?
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What defines active listening in client interactions?
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You should make sure the client understands the legal process since the 2nd intake
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