Building effective relationships with clients
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Questions and Answers

Why is transparency about the legal process and potential outcomes essential for client trust?

  • To confuse the client
  • To deceive the client
  • To delay the legal process
  • To build trust and manage expectations (correct)

In client communication, which tone is generally considered more effective?

  • Rude and dismissive
  • Professional yet empathetic (correct)
  • Indifferent and aloof
  • Overly emotional and unpredictable

What is the purpose of regularly updating clients on case progress during the pre-litigation phase?

  • To keep them in the dark
  • To ensure they feel neglected
  • To surprise them with sudden outcomes
  • To manage their expectations and keep them informed (correct)

What does setting clear expectations with clients help to avoid?

<p>Misunderstandings (B)</p> Signup and view all the answers

What is a key aspect of building rapport with clients?

<p>Balancing professionalism and empathy (A)</p> Signup and view all the answers

During client intake interviews, what is the primary goal?

<p>Understand the client's case and establish a relationship (C)</p> Signup and view all the answers

How can case managers best showcase empathy towards clients?

<p>Acknowledging and validating the client's feelings (B)</p> Signup and view all the answers

Why is it important to set clear expectations with clients?

<p>Help manage client expectations and avoid misunderstandings (A)</p> Signup and view all the answers

What defines active listening in client interactions?

<p>Focusing on what the client is saying without interruption (C)</p> Signup and view all the answers

You should make sure the client understands the legal process since the 2nd intake

<p>True (A)</p> Signup and view all the answers

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