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Questions and Answers
Why is transparency about the legal process and potential outcomes essential for client trust?
Why is transparency about the legal process and potential outcomes essential for client trust?
- To confuse the client
- To deceive the client
- To delay the legal process
- To build trust and manage expectations (correct)
In client communication, which tone is generally considered more effective?
In client communication, which tone is generally considered more effective?
- Rude and dismissive
- Professional yet empathetic (correct)
- Indifferent and aloof
- Overly emotional and unpredictable
What is the purpose of regularly updating clients on case progress during the pre-litigation phase?
What is the purpose of regularly updating clients on case progress during the pre-litigation phase?
- To keep them in the dark
- To ensure they feel neglected
- To surprise them with sudden outcomes
- To manage their expectations and keep them informed (correct)
What does setting clear expectations with clients help to avoid?
What does setting clear expectations with clients help to avoid?
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What is a key aspect of building rapport with clients?
What is a key aspect of building rapport with clients?
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During client intake interviews, what is the primary goal?
During client intake interviews, what is the primary goal?
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How can case managers best showcase empathy towards clients?
How can case managers best showcase empathy towards clients?
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Why is it important to set clear expectations with clients?
Why is it important to set clear expectations with clients?
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What defines active listening in client interactions?
What defines active listening in client interactions?
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You should make sure the client understands the legal process since the 2nd intake
You should make sure the client understands the legal process since the 2nd intake
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