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Building effective relationships with clients

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Building effective relationships with clients

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Questions and Answers

Why is transparency about the legal process and potential outcomes essential for client trust?

To confuse the client

To deceive the client

To delay the legal process

To build trust and manage expectations (correct)

In client communication, which tone is generally considered more effective?

Rude and dismissive

Professional yet empathetic (correct)

Indifferent and aloof

Overly emotional and unpredictable

What is the purpose of regularly updating clients on case progress during the pre-litigation phase?

To keep them in the dark

To ensure they feel neglected

To surprise them with sudden outcomes

To manage their expectations and keep them informed (correct)

What does setting clear expectations with clients help to avoid?

Misunderstandings Signup and view all the answers

What is a key aspect of building rapport with clients?

Balancing professionalism and empathy Signup and view all the answers

During client intake interviews, what is the primary goal?

Understand the client's case and establish a relationship Signup and view all the answers

How can case managers best showcase empathy towards clients?

Acknowledging and validating the client's feelings Signup and view all the answers

Why is it important to set clear expectations with clients?

Help manage client expectations and avoid misunderstandings Signup and view all the answers

What defines active listening in client interactions?

Focusing on what the client is saying without interruption Signup and view all the answers

You should make sure the client understands the legal process since the 2nd intake

True Signup and view all the answers