Podcast
Questions and Answers
What is the primary focus of the horizontal perspective in the Order Entry/Shipping (OE/S) process?
What is the primary focus of the horizontal perspective in the Order Entry/Shipping (OE/S) process?
- Managerial decision-making within the marketing function
- Strategic planning for long-term organizational goals
- Repetitive work routines across departments (correct)
- Optimizing resource allocation and cost efficiency
According to the flow description, which department is responsible for informing sales representatives about customer requests for goods?
According to the flow description, which department is responsible for informing sales representatives about customer requests for goods?
- Credit Department
- Sales Order Department (correct)
- Marketing Department
- Shipping Department
Which step in the flow description represents the credit check process?
Which step in the flow description represents the credit check process?
- #4 Sales Order Dept.
- #3 Credit Dept. informs Sales Order Dept. of the credit approval or denial
- #2 Sales Order Department Requests Credit Approval from Credit Dept (correct)
- #1 Customer Places an Order
Based on the information provided, which statement is not true about the vertical perspective of the OE/S process?
Based on the information provided, which statement is not true about the vertical perspective of the OE/S process?
In the flow description, which step follows the credit approval or denial from the Credit Department?
In the flow description, which step follows the credit approval or denial from the Credit Department?
Which department is responsible for communicating the credit approval or denial to the Sales Order Department?
Which department is responsible for communicating the credit approval or denial to the Sales Order Department?
According to the diagram, which entity resides outside the organization?
According to the diagram, which entity resides outside the organization?
Which of the following statements is true about the inputs and outputs in the logical data flow diagram?
Which of the following statements is true about the inputs and outputs in the logical data flow diagram?
How many bubbles are shown in the logical data flow diagram?
How many bubbles are shown in the logical data flow diagram?
Which of the following processes is internal to the organization but external to the OE/S process?
Which of the following processes is internal to the organization but external to the OE/S process?
What is the purpose of balancing the inputs and outputs when constructing a set of data flow diagrams?
What is the purpose of balancing the inputs and outputs when constructing a set of data flow diagrams?
Which of the following statements is true about the diagram shown in the text?
Which of the following statements is true about the diagram shown in the text?
Which of the following is NOT a primary function of buy-side systems?
Which of the following is NOT a primary function of buy-side systems?
What is the predominant technology used in buy-side systems?
What is the predominant technology used in buy-side systems?
Which of the following is NOT a function of sell-side systems?
Which of the following is NOT a function of sell-side systems?
What is the primary goal of customer relationship management (CRM) applications?
What is the primary goal of customer relationship management (CRM) applications?
Which of the following is a feature of CRM applications?
Which of the following is a feature of CRM applications?
Which of the following is NOT one of the components involved in studying a business process?
Which of the following is NOT one of the components involved in studying a business process?
What is the primary purpose of studying a business process?
What is the primary purpose of studying a business process?
Which of the following is NOT listed as a component for understanding a business process?
Which of the following is NOT listed as a component for understanding a business process?
What does the term 'Horizontal Flow' refer to in the context of studying a business process?
What does the term 'Horizontal Flow' refer to in the context of studying a business process?
Which of the following is NOT a consideration when studying a business process?
Which of the following is NOT a consideration when studying a business process?
What does the term 'Vertical Flow' refer to in the context of studying a business process?
What does the term 'Vertical Flow' refer to in the context of studying a business process?
Which of the following is NOT a key feature of a Customer Relationship Management (CRM) system?
Which of the following is NOT a key feature of a Customer Relationship Management (CRM) system?
What is the primary purpose of customer segmentation in a CRM system?
What is the primary purpose of customer segmentation in a CRM system?
Which of the following is a key benefit of an Internet-based CRM system?
Which of the following is a key benefit of an Internet-based CRM system?
What is the primary purpose of a data flow diagram (DFD) in the context of the OE/S process?
What is the primary purpose of a data flow diagram (DFD) in the context of the OE/S process?
What is the significance of the 'context diagram' mentioned in the text?
What is the significance of the 'context diagram' mentioned in the text?
Which of the following is NOT a key function of a customer self-service system within a CRM system?
Which of the following is NOT a key function of a customer self-service system within a CRM system?
