Lecture 6: The Order Entry/Sales (OE/S) Process ACS 2916
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Questions and Answers

What is the primary focus of the horizontal perspective in the Order Entry/Shipping (OE/S) process?

  • Managerial decision-making within the marketing function
  • Strategic planning for long-term organizational goals
  • Repetitive work routines across departments (correct)
  • Optimizing resource allocation and cost efficiency

    • According to the flow description, which department is responsible for informing sales representatives about customer requests for goods?

  • Credit Department
  • Sales Order Department (correct)
  • Marketing Department
  • Shipping Department

    • Which step in the flow description represents the credit check process?

  • #4 Sales Order Dept.
  • #3 Credit Dept. informs Sales Order Dept. of the credit approval or denial
  • #2 Sales Order Department Requests Credit Approval from Credit Dept (correct)
  • #1 Customer Places an Order

    • Based on the information provided, which statement is not true about the vertical perspective of the OE/S process?

    <p>It involves repetitive work routines across departments (C)</p> Signup and view all the answers

    In the flow description, which step follows the credit approval or denial from the Credit Department?

    <p>Sales Order Dept. (B)</p> Signup and view all the answers

    Which department is responsible for communicating the credit approval or denial to the Sales Order Department?

    <p>Credit Department (C)</p> Signup and view all the answers

    According to the diagram, which entity resides outside the organization?

    <p>Customer (C)</p> Signup and view all the answers

    Which of the following statements is true about the inputs and outputs in the logical data flow diagram?

    <p>The inputs and outputs are identical to those presented in the context diagram. (C)</p> Signup and view all the answers

    How many bubbles are shown in the logical data flow diagram?

    <p>3 (D)</p> Signup and view all the answers

    Which of the following processes is internal to the organization but external to the OE/S process?

    <p>B/AR/C process (B)</p> Signup and view all the answers

    What is the purpose of balancing the inputs and outputs when constructing a set of data flow diagrams?

    <p>To ensure consistency and adherence to conventions. (D)</p> Signup and view all the answers

    Which of the following statements is true about the diagram shown in the text?

    <p>It represents the OE/S process after the presale activities. (C)</p> Signup and view all the answers

    Which of the following is NOT a primary function of buy-side systems?

    <p>Handling customer relationship management (A)</p> Signup and view all the answers

    What is the predominant technology used in buy-side systems?

    <p>Electronic data interchange (EDI) (C)</p> Signup and view all the answers

    Which of the following is NOT a function of sell-side systems?

    <p>E-sourcing (D)</p> Signup and view all the answers

    What is the primary goal of customer relationship management (CRM) applications?

    <p>To cultivate customer relationships (B)</p> Signup and view all the answers

    Which of the following is a feature of CRM applications?

    <p>Contact management (A)</p> Signup and view all the answers

    Which of the following is NOT one of the components involved in studying a business process?

    <p>Analyzing the Competitive Landscape (D)</p> Signup and view all the answers

    What is the primary purpose of studying a business process?

    <p>To meet business process requirements (A)</p> Signup and view all the answers

    Which of the following is NOT listed as a component for understanding a business process?

    <p>Identifying potential risks and mitigation strategies (A)</p> Signup and view all the answers

    What does the term 'Horizontal Flow' refer to in the context of studying a business process?

    <p>The sequential steps involved in the process (A)</p> Signup and view all the answers

    Which of the following is NOT a consideration when studying a business process?

    <p>Evaluating the skills and expertise of the workforce (B)</p> Signup and view all the answers

    What does the term 'Vertical Flow' refer to in the context of studying a business process?

    <p>The flow of data across different hierarchical levels (C)</p> Signup and view all the answers

    Which of the following is NOT a key feature of a Customer Relationship Management (CRM) system?

    <p>Providing detailed financial analysis of the organization's operations (A)</p> Signup and view all the answers

    What is the primary purpose of customer segmentation in a CRM system?

    <p>To categorize customers based on their key characteristics (D)</p> Signup and view all the answers

    Which of the following is a key benefit of an Internet-based CRM system?

    <p>Reduced need for customer service staff (A)</p> Signup and view all the answers

    What is the primary purpose of a data flow diagram (DFD) in the context of the OE/S process?

    <p>To provide a logical view of the OE/S process (A)</p> Signup and view all the answers

    What is the significance of the 'context diagram' mentioned in the text?

    <p>It shows the overall scope and boundaries of the OE/S process (D)</p> Signup and view all the answers

    Which of the following is NOT a key function of a customer self-service system within a CRM system?

    <p>Providing personalized recommendations to customers based on their preferences (B)</p> Signup and view all the answers

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