29 Questions
What is the primary focus of the horizontal perspective in the Order Entry/Shipping (OE/S) process?
Repetitive work routines across departments
According to the flow description, which department is responsible for informing sales representatives about customer requests for goods?
Sales Order Department
Which step in the flow description represents the credit check process?
#2 Sales Order Department Requests Credit Approval from Credit Dept
Based on the information provided, which statement is not true about the vertical perspective of the OE/S process?
It involves repetitive work routines across departments
In the flow description, which step follows the credit approval or denial from the Credit Department?
Sales Order Dept.
Which department is responsible for communicating the credit approval or denial to the Sales Order Department?
Credit Department
According to the diagram, which entity resides outside the organization?
Customer
Which of the following statements is true about the inputs and outputs in the logical data flow diagram?
The inputs and outputs are identical to those presented in the context diagram.
How many bubbles are shown in the logical data flow diagram?
3
Which of the following processes is internal to the organization but external to the OE/S process?
B/AR/C process
What is the purpose of balancing the inputs and outputs when constructing a set of data flow diagrams?
To ensure consistency and adherence to conventions.
Which of the following statements is true about the diagram shown in the text?
It represents the OE/S process after the presale activities.
Which of the following is NOT a primary function of buy-side systems?
Handling customer relationship management
What is the predominant technology used in buy-side systems?
Electronic data interchange (EDI)
Which of the following is NOT a function of sell-side systems?
E-sourcing
What is the primary goal of customer relationship management (CRM) applications?
To cultivate customer relationships
Which of the following is a feature of CRM applications?
Contact management
Which of the following is NOT one of the components involved in studying a business process?
Analyzing the Competitive Landscape
What is the primary purpose of studying a business process?
To meet business process requirements
Which of the following is NOT listed as a component for understanding a business process?
Identifying potential risks and mitigation strategies
What does the term 'Horizontal Flow' refer to in the context of studying a business process?
The sequential steps involved in the process
Which of the following is NOT a consideration when studying a business process?
Evaluating the skills and expertise of the workforce
What does the term 'Vertical Flow' refer to in the context of studying a business process?
The flow of data across different hierarchical levels
Which of the following is NOT a key feature of a Customer Relationship Management (CRM) system?
Providing detailed financial analysis of the organization's operations
What is the primary purpose of customer segmentation in a CRM system?
To categorize customers based on their key characteristics
Which of the following is a key benefit of an Internet-based CRM system?
Reduced need for customer service staff
What is the primary purpose of a data flow diagram (DFD) in the context of the OE/S process?
To provide a logical view of the OE/S process
What is the significance of the 'context diagram' mentioned in the text?
It shows the overall scope and boundaries of the OE/S process
Which of the following is NOT a key function of a customer self-service system within a CRM system?
Providing personalized recommendations to customers based on their preferences
This quiz covers the systems and business processes related to order entry and sales, as discussed in Lecture 6 of ACS 2916. Explore how organizations achieve their goals through these processes.
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