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Questions and Answers
What is the primary benefit of sharing decision-making with clients?
Why is it recommended to say 'I don’t know' to a client when facing a case management problem?
What strategy is NOT part of the five strategies for conflict management?
What is emphasized as essential when preparing for a negotiation?
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What does the mesosystem describe in relation to a child's development?
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How can leaders demonstrate motivation to others effectively?
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Which of the following is included in the exosystem of Bronfenbrenner's model?
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What is a critical component of successful negotiation as stated in the content?
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Which of the following behaviors are leaders encouraged to demonstrate?
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How does the macrosystem influence individuals?
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What role does the chronosystem play in a child's development?
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What role does communication play in negotiation?
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Which statement best describes the significance of understanding the cascading effects in Bronfenbrenner's model?
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What is the primary focus of case management in the context of understanding these systems?
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What can be a consequence of changes in one microsystem for a child?
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Which of the following best describes the need for cultural sensitivity among case managers?
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What type of information is documented under the subjective section of SOAP?
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Which term refers to a standard used for evaluating performance in health care?
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What is the purpose of clinical practice guidelines?
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What does internal validity refer to in a study?
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Which of the following actions primarily reflects objective observations made by the clinician?
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What is meant by 'information flow' in health care systems?
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What are direct case management outcomes focused on?
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What does external validity examine in research findings?
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What is a key characteristic of authentic leadership?
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Which of the following describes the focus of charismatic leaders?
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Which component is NOT part of authentic leadership?
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What primarily drives authentic leaders in their leadership style?
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How do charismatic leaders typically gain followers?
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What is an outcome of balanced processing in authentic leadership?
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Which leadership style emphasizes building relationships and valuing follower input?
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What does relational transparency in authentic leadership entail?
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What is a key characteristic of aggressive negotiators?
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Which of the following is a weakness of aggressive negotiation?
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Cooperative negotiators are known for which of the following traits?
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In the context of negotiation, emotional intelligence primarily relates to which capability?
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According to the ecological model, which system has the most direct impact on an individual?
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What is a potential risk faced by cooperative negotiators?
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Which tactic is typically used by aggressive negotiators?
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What is a strength of cooperative negotiation?
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Study Notes
Leadership Styles
- Leadership styles are influenced by beliefs, values, personal traits, and preferences.
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Authentic leadership emphasizes building trust and transparency with followers.
- Values input from followers and builds on ethical foundation.
- Focuses on long-term goals and vision.
- Components include: Self-awareness, relational transparency, balanced processing, and internalized moral perspectives.
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Charismatic leadership relies on charm and grace to attract followers.
- Leaders are adept at reading environments and understanding people's moods and concerns.
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Participative leadership involves sharing decision-making with others.
- Allows clients to be key decision-makers in their plans.
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Key behaviors of effective leadership:
- Establishing credibility
- Improving communication skills
- Being a role model
- Taking an interest in the client
- Rewarding positive behaviors
- Sharing in decision-making
- Offering constructive criticism
- Forwarding others
- Inspiring others
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Conflict management is essential for leaders. Strategies include:
- Avoidance
- Competition
- Accommodation
- Negotiation
- Collaboration
- Collaboration takes more time but is best for complex or emotional issues.
Negotiation Skills
- Negotiation skills can help control costs and ensure access to necessary benefits for clients.
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Successful negotiation steps:
- Being optimally prepared by researching the other side's perspective.
- Clearly stating the problem, goal, and needed solutions.
- Effective communication.
- Being realistic and avoiding unreasonable demands.
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Types of negotiators:
- Aggressive: Uses intimidation and threats.
- Cooperative: Builds common ground and seeks joint solutions.
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Emotional intelligence is crucial for successful negotiation.
- It allows for empathy and understanding, fostering a person-centered approach.
Ecological Model
- The Ecological Systems Theory, developed by Urie Bronfrenbrenner, highlights the interaction between individuals and their environments.
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Five nested systems:
- Microsystem: Immediate environment, family, and friends.
- Mesosystem: Interactions between different microsystems (e.g., family and school).
- Exosystem: Environments the individual is not directly involved in but impact them (e.g., government policies).
- Macrosystem: Cultural beliefs and ideologies.
- Chronosystem: The role of time in development.
- Understanding these systems allows case managers to be culturally sensitive and provide effective support.
Principles of Intake/Assessment
- Intake/Assessment is the initial step in the assessment and treatment process.
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SOAP is a framework for documenting information:
- Subjective: Client's feelings, attitudes, and progress from their perspective.
- Objective: Observable facts and observations.
- Assessment: Analysis of client's needs and strengths.
- Plan: Plan for intervention and future actions.
Key Terms
- Administration and management process: Activities within the governance and management systems of a healthcare organization.
- Benchmark: Standard or set of standards used to evaluate performance and quality.
- Care delivery process: Activities performed by practitioners and suppliers of care.
- Clinical practice guideline: Systematically developed statements to guide healthcare decisions.
- Clinical processes: Activities of healthcare practitioners with clients and their families.
- Direct case management outcomes: Measurement of results directly related to case manager’s interventions.
- Health systems outcome: Performance indicators measured for the healthcare system as a whole (e.g., cost of care, quality of care, health status).
- External validity: Generalizability of study findings to other people and places.
- Internal validity: Approximate truth of causal relationships within a study.
- Information flow: Transportation of facts, knowledge, and data to support informed decision-making.
- Materials flow: Movement of equipment and supplies across systems and processes.
- Outcomes: Results of care, used as indicators of quality.
Strong Verbs for Case Notes
- Referred
- Confronted
- Reflected
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Description
Test your knowledge on various leadership styles such as authentic, charismatic, and participative leadership. Explore the key behaviors that define effective leadership and understand how values and traits influence a leader's approach. This quiz will deepen your understanding of the essential components of successful leadership.