Leadership Styles Quiz

Leadership Styles

• Leadership styles are influenced by beliefs, values, personal traits, and preferences.
• Authentic leadership emphasizes building trust and transparency with followers.
  • Values input from followers and builds on ethical foundation.
  • Focuses on long-term goals and vision.
  • Components include: Self-awareness, relational transparency, balanced processing, and internalized moral perspectives.
• Charismatic leadership relies on charm and grace to attract followers.
  • Leaders are adept at reading environments and understanding people's moods and concerns.
• Participative leadership involves sharing decision-making with others.
  • Allows clients to be key decision-makers in their plans.
• Key behaviors of effective leadership:
  • Establishing credibility
  • Improving communication skills
  • Being a role model
  • Taking an interest in the client
  • Rewarding positive behaviors
  • Sharing in decision-making
  • Offering constructive criticism
  • Forwarding others
  • Inspiring others
• Conflict management is essential for leaders. Strategies include:
  • Avoidance
  • Competition
  • Accommodation
  • Negotiation
  • Collaboration
  • Collaboration takes more time but is best for complex or emotional issues.

Negotiation Skills

• Negotiation skills can help control costs and ensure access to necessary benefits for clients.
• Successful negotiation steps:
  • Being optimally prepared by researching the other side's perspective.
  • Clearly stating the problem, goal, and needed solutions.
  • Effective communication.
  • Being realistic and avoiding unreasonable demands.
• Types of negotiators:
  • Aggressive: Uses intimidation and threats.
  • Cooperative: Builds common ground and seeks joint solutions.
• Emotional intelligence is crucial for successful negotiation.
  • It allows for empathy and understanding, fostering a person-centered approach.

Ecological Model

• The Ecological Systems Theory, developed by Urie Bronfrenbrenner, highlights the interaction between individuals and their environments.
• Five nested systems:
  • Microsystem: Immediate environment, family, and friends.
  • Mesosystem: Interactions between different microsystems (e.g., family and school).
  • Exosystem: Environments the individual is not directly involved in but impact them (e.g., government policies).
  • Macrosystem: Cultural beliefs and ideologies.
  • Chronosystem: The role of time in development.
• Understanding these systems allows case managers to be culturally sensitive and provide effective support.

Principles of Intake/Assessment

• Intake/Assessment is the initial step in the assessment and treatment process.
• SOAP is a framework for documenting information:
  • Subjective: Client's feelings, attitudes, and progress from their perspective.
  • Objective: Observable facts and observations.
  • Assessment: Analysis of client's needs and strengths.
  • Plan: Plan for intervention and future actions.

Key Terms

• Administration and management process: Activities within the governance and management systems of a healthcare organization.
• Benchmark: Standard or set of standards used to evaluate performance and quality.
• Care delivery process: Activities performed by practitioners and suppliers of care.
• Clinical practice guideline: Systematically developed statements to guide healthcare decisions.
• Clinical processes: Activities of healthcare practitioners with clients and their families.
• Direct case management outcomes: Measurement of results directly related to case manager’s interventions.
• Health systems outcome: Performance indicators measured for the healthcare system as a whole (e.g., cost of care, quality of care, health status).
• External validity: Generalizability of study findings to other people and places.
• Internal validity: Approximate truth of causal relationships within a study.
• Information flow: Transportation of facts, knowledge, and data to support informed decision-making.
• Materials flow: Movement of equipment and supplies across systems and processes.
• Outcomes: Results of care, used as indicators of quality.

Strong Verbs for Case Notes

• Referred
• Confronted
• Reflected