Supervisory Book 1 through 4
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________ and ________lists actions that are characteristic of periods of flexibility or change are generally associated with leadership.

  • Clan skills / Hierarchy skills
  • Leadership skills / Adhocracy skills
  • Leadership skills / Adhocracy skills
  • Clan skills / Adhocracy skills (correct)
  • Effective supervisors understand the larger goals and processes of the organization, and how the work of individual employees advances those goals and processes. This kind of understanding is called _______________.

  • management by walking around
  • building good working relationships
  • Total Quality Management
  • management attitude (correct)
  • Good planning is a habit that can be developed. It begins with a premise: the clearer your "_______" is of what you are trying to do, the more likely it is to get done - and get done right.

  • vision
  • idea
  • picture (correct)
  • direction
  • Planning means: What must be done....When....By ...and____.

    <p>Whom / How</p> Signup and view all the answers

    Effective supervisors allow the members of their work team to directly participate in many decisions, including planning, goal setting, scheduling, and ___________.

    <p>allocating resources</p> Signup and view all the answers

    Research going back to _________ indicates that the perception of expertise is perhaps the most essential condition for influence.

    <p>World War II</p> Signup and view all the answers

    To carry out the tasks you have listed, you will probably need to break them down into specific _________.

    <p>activities</p> Signup and view all the answers

    Supervisors who want to be effective leaders need to learn how to exert __________.

    <p>positive social influence</p> Signup and view all the answers

    Your ________, given anonymity, will give more valid and realistic descriptions of your leadership behavior.

    <p>subordinates</p> Signup and view all the answers

    Four personal habits (that will help you keep your unit on schedule, decide what tools and resources it needs, determine how to assign work, and ensure that your employees remain motivated) that will help you do all this:

    <p>developing self-awareness, building good working relationships with your employees, cultivating a positive management attitude, and learning to broker competing interests.</p> Signup and view all the answers

    Four specific factors are changing the character and appearance of local government - and, as a result, the world of the supervisor: (the four factors are).

    <p>demographic changes, technological changes, changes in legal accountability, and shifts in employee's expectations and attitudes</p> Signup and view all the answers

    Setting goals means stating what must be done, who must do it, and when it must be completed; it also means ___________.

    <p>setting priorities</p> Signup and view all the answers

    What is the first step to being a good supervisor?

    <p>Self-Awareness</p> Signup and view all the answers

    The _______ severely limits a supervisor's freedom to implement nonstandard work schedules that might be more appealing to employees and more efficient for the local government.

    <p>FLSA (Fair Labor Standards Act)</p> Signup and view all the answers

    Until the mid-twentieth century, American economic life was dominated by what is often called the __________.

    <p>Protestant ethic</p> Signup and view all the answers

    Local governments are more likely to be sued because of ______________ than for any other reason.

    <p>Human Resource Actions</p> Signup and view all the answers

    As leadership expert ____________ has observed, "People want to be a part of something that makes a difference that transcends the ordinary: they want a star to steer by".

    <p>Frances Hesselbein</p> Signup and view all the answers

    Many people today expect their careers to lead to ________ and _________, so they want to know how the work they are doing serves the larger good.

    <p>self-actualization / fulfillment</p> Signup and view all the answers

    A supervisor who has strong _______ skills can solve problems creatively, articulate a vision, and foster innovation.

    <p>adhocracy</p> Signup and view all the answers

    A ___________ is a clear , succinct of an ideal future - provides a vision of what success would look like. It also generally describes what an organization wants to do.

    <p>mission statement</p> Signup and view all the answers

    To catch problems while the are still small, it is important to develope ________ an awareness of the feelings of others. _______ acts as a kind of sixth sense that can alert you to trouble ahead.

    <p>empathy / empathy</p> Signup and view all the answers

    _________ is thus a two-way process; a relationship that requires the commitment of both parties.

    <p>Leadership</p> Signup and view all the answers

    Leadership fitness can be thought of as having four dimensions:

    <p>Physical, Intellectual, Emotional, and Spiritual</p> Signup and view all the answers

    A supervisor who has strong _____ skills is good at releasing motivation in others, gaining power and influence, and managing conflict.

    <p>market</p> Signup and view all the answers

    The noted management thinker ________ was once asked whether leaders are born. He just responded that some are - but in far to few numbers to make much difference in the world.

    <p>Peter Drucker</p> Signup and view all the answers

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