Podcast
Questions and Answers
What should a manager do to inspire their team?
What should a manager do to inspire their team?
Leadership and management are the same.
Leadership and management are the same.
False
What is a key focus when setting expectations with new team members?
What is a key focus when setting expectations with new team members?
Clear communication of vision and team's objectives
In sales, effort metrics for a team member would include the number of ______ attempts per day.
In sales, effort metrics for a team member would include the number of ______ attempts per day.
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What is the benefit of effective delegation?
What is the benefit of effective delegation?
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What should a manager use as a productivity metric?
What should a manager use as a productivity metric?
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What does ADDICTIVE LEARNING TECHNOLOGY LIMITED focus on?
What does ADDICTIVE LEARNING TECHNOLOGY LIMITED focus on?
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What is the mission of ADDICTIVE LEARNING TECHNOLOGY LIMITED?
What is the mission of ADDICTIVE LEARNING TECHNOLOGY LIMITED?
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Which of the following is a core value of the company?
Which of the following is a core value of the company?
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70% of the learners at ADDICTIVE LEARNING TECHNOLOGY LIMITED are below the age of 30.
70% of the learners at ADDICTIVE LEARNING TECHNOLOGY LIMITED are below the age of 30.
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Study Notes
Understanding Your Role
- Managers must lead by example and practice what they preach.
- There is a difference between leadership and management: leadership is about inspiring and guiding, while management is about organizing and executing.
- Managers must set clear expectations and communicate their vision and the team's objectives.
- Expectations should be set on day one for new joiners and during performance discussions for existing employees.
- Each team member must have well defined effort and outcome metrics.
- Effort metrics can include metrics such as the number of call attempts or connected calls.
- Outcome metrics can include metrics such as the number of enrollments or revenue.
- Effective delegation can improve team member's skills and focus.
- Managers should supervise and audit delegated tasks to ensure quality of work.
Building Relationships
- Building strong relationships is key to drive results.
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Description
Explore the essential practices of effective leadership and management. This quiz covers the distinction between leading and managing, setting clear expectations, and building strong relationships within a team. Test your understanding of delegation and performance metrics in the workplace.
