Podcast
Questions and Answers
What should a manager do to inspire their team?
What should a manager do to inspire their team?
- Communicate vision and objectives (correct)
- Avoid setting expectations
- Focus solely on performance metrics
- Organize and execute tasks
Leadership and management are the same.
Leadership and management are the same.
False (B)
What is a key focus when setting expectations with new team members?
What is a key focus when setting expectations with new team members?
Clear communication of vision and team's objectives
In sales, effort metrics for a team member would include the number of ______ attempts per day.
In sales, effort metrics for a team member would include the number of ______ attempts per day.
What is the benefit of effective delegation?
What is the benefit of effective delegation?
What should a manager use as a productivity metric?
What should a manager use as a productivity metric?
What does ADDICTIVE LEARNING TECHNOLOGY LIMITED focus on?
What does ADDICTIVE LEARNING TECHNOLOGY LIMITED focus on?
What is the mission of ADDICTIVE LEARNING TECHNOLOGY LIMITED?
What is the mission of ADDICTIVE LEARNING TECHNOLOGY LIMITED?
Which of the following is a core value of the company?
Which of the following is a core value of the company?
70% of the learners at ADDICTIVE LEARNING TECHNOLOGY LIMITED are below the age of 30.
70% of the learners at ADDICTIVE LEARNING TECHNOLOGY LIMITED are below the age of 30.
Study Notes
Understanding Your Role
- Managers must lead by example and practice what they preach.
- There is a difference between leadership and management: leadership is about inspiring and guiding, while management is about organizing and executing.
- Managers must set clear expectations and communicate their vision and the team's objectives.
- Expectations should be set on day one for new joiners and during performance discussions for existing employees.
- Each team member must have well defined effort and outcome metrics.
- Effort metrics can include metrics such as the number of call attempts or connected calls.
- Outcome metrics can include metrics such as the number of enrollments or revenue.
- Effective delegation can improve team member's skills and focus.
- Managers should supervise and audit delegated tasks to ensure quality of work.
Building Relationships
- Building strong relationships is key to drive results.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore the essential practices of effective leadership and management. This quiz covers the distinction between leading and managing, setting clear expectations, and building strong relationships within a team. Test your understanding of delegation and performance metrics in the workplace.
