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Questions and Answers
What is the first step in the interaction with the client?
What is the first step in the interaction with the client?
- Assess the client's hair
- Introduce yourself and the brand Lazartigue (correct)
- Address client concerns
- Recommend hair care products
What is the main goal of the 'Assessment of Client's Hair' step?
What is the main goal of the 'Assessment of Client's Hair' step?
- To recommend products immediately
- To discuss the client's haircare routine
- To upsell haircare products
- To determine the client's hair concerns (correct)
What is recommended for clients with frizzy hair?
What is recommended for clients with frizzy hair?
- The Hydrating Mask for daily use
- The Styling Cream for daily use
- The Hair Bath Shampoo for daily use
- The Curl Specialist line for styling (correct)
How often is the Hair Bath Shampoo recommended to be used?
How often is the Hair Bath Shampoo recommended to be used?
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What is the purpose of the Hydrating Mask?
What is the purpose of the Hydrating Mask?
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Study Notes
Initial Interaction
- Introduce yourself and the brand Lazartigue
- Inquire about the client's familiarity with the brand
- Ask how you can assist the client
- Address any concerns or desired changes in haircare routine
Assessment of Client's Hair
- Identify specific hair concerns such as frizzy hair, hair loss, thinning, etc.
- Ask the client to repeat or speak slowly for clarity
- Question the client about their current haircare routine and products used
- Inquire about any particular preferences such as texture, fragrance, or organic products
Recommendation for Frizzy Hair
- Suggest using the Curl Specialist line for frizzy hair
- Recommend the Hair Bath Shampoo for weekly use
- Advise using the Hydrating Mask as a hair mask for 5 minutes before rinsing
- Propose the Styling Cream to prevent frizz and facilitate styling
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Description
This consultation aims to understand client's hair concerns and current haircare routine to provide personalized recommendations. Identify specific hair issues and gather information about product preferences.
