Laptop Repair Methodology and Components

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Questions and Answers

Which technology operates primarily in the 2.4 GHz range for short-range, high-speed communication?

  • NFC
  • Bluetooth (correct)
  • ZigBee
  • 802.11n

What is the primary function of the Domain Name System (DNS)?

  • To assign dynamic IP addresses
  • To store incoming and outgoing emails
  • To manage network printing services
  • To convert names into IP addresses (correct)

Which protocol is commonly used for automatic IP address configuration in networks?

  • SMTP
  • DHCP (correct)
  • HTTP
  • FTP

Which standard is used for logging messages across diverse systems?

<p>Syslog (D)</p> Signup and view all the answers

What is the primary purpose of a Mail Server?

<p>To store and send email communications (D)</p> Signup and view all the answers

Which of the following technologies uses the ISM band for communication?

<p>ZigBee (D)</p> Signup and view all the answers

Which frequency bandwidth is used by 802.11n when utilizing two contiguous channels?

<p>40 MHz (A)</p> Signup and view all the answers

What type of network does Z-Wave primarily control within home automation systems?

<p>Garage doors and locks (B)</p> Signup and view all the answers

What is the maximum data transfer rate for SATA Revision 3.2?

<p>16 Gbits/1 meter (B)</p> Signup and view all the answers

Which of the following accurately describes the SCSI standard?

<p>A set of standards for connecting various peripherals to computers (D)</p> Signup and view all the answers

How many drives can be connected per cable in PATA cabling?

<p>2 drives per cable (B)</p> Signup and view all the answers

What type of connector is used for power in a SATA configuration?

<p>15-pin connector (C)</p> Signup and view all the answers

Which feature distinguishes Serial Attached SCSI from parallel SCSI?

<p>Employs point-to-point connections (B)</p> Signup and view all the answers

What is the primary function of Port 25?

<p>Facilitates email transmission. (B)</p> Signup and view all the answers

Which protocol operates on Port 80?

<p>Hypertext Transfer Protocol (HTTP) (A)</p> Signup and view all the answers

What is the distinguishing feature of Port 143 compared to Port 110?

<p>Keeps emails on the server for multiple device access. (D)</p> Signup and view all the answers

What role does Port 389 serve in a network?

<p>Accesses and manages directory information services. (C)</p> Signup and view all the answers

Which port is associated with the Dynamic Host Configuration Protocol (DHCP) and its functions?

<p>Port 67 and Port 68. (D)</p> Signup and view all the answers

What type of protocol operates on Port 3389?

<p>Remote Desktop Protocol (RDP) (C)</p> Signup and view all the answers

What is the function of Port 445?

<p>Accesses shared files and printers in Windows networks. (B)</p> Signup and view all the answers

Which port is used by the Simple Network Management Protocol (SNMP) to send queries?

<p>Port 161 (D)</p> Signup and view all the answers

What does the T1 timer in DHCP lease renewal check for?

<p>Renews the device's IP address at 50% of the original lease time (C)</p> Signup and view all the answers

Which of the following accurately describes a VLAN?

<p>Keeps subnets logically separate at the switch (B)</p> Signup and view all the answers

What is a primary disadvantage of satellite networking?

<p>High latency in data transmission (B)</p> Signup and view all the answers

How does a DSL modem operate in terms of data transmission?

<p>Operates over existing telephone lines for high-speed access (D)</p> Signup and view all the answers

What is the main characteristic of a WAN compared to a LAN?

<p>Can connect multiple local networks across large distances (B)</p> Signup and view all the answers

What type of device is primarily used to share internet access in a WISP?

<p>Outdoor antenna (D)</p> Signup and view all the answers

What technology does a cable modem typically utilize for data transmission?

<p>Multiple frequencies across a cable network (D)</p> Signup and view all the answers

Which of the following best describes PAN (Personal Area Network)?

<p>A personal network typically using Bluetooth or NFC (B)</p> Signup and view all the answers

What is a characteristic of a Storage Area Network (SAN)?

<p>It often requires significant bandwidth (B)</p> Signup and view all the answers

What tool is specifically designed to attach a terminator or connector to a cable?

<p>Cable Crimper (A)</p> Signup and view all the answers

Which of the following Ethernet cable categories operates at a maximum data rate of 1 Gbps?

<p>CAT 5E (D)</p> Signup and view all the answers

What is a primary use of coaxial cables?

<p>Cable modem and TV/Digital cable networks (A)</p> Signup and view all the answers

What is an important feature of plenum cable?

<p>Fire resistant and non-toxic (B)</p> Signup and view all the answers

How does a loopback plug function in network testing?

<p>It tests physical ports for transmission capabilities (B)</p> Signup and view all the answers

What differentiates CAT 6A from CAT 6 cables?

<p>CAT 6A supports longer distances at 10 Gbps speeds (A)</p> Signup and view all the answers

What is the function of a tone generator in networking?

<p>To associate an analog signal with a specific wire (B)</p> Signup and view all the answers

What is the primary function of a managed switch in a network?

<p>To provide advanced features like VLANs and remote management. (C)</p> Signup and view all the answers

What does POE stand for and what is its primary function?

<p>Power Over Ethernet, which sends power over a single Ethernet cable. (C)</p> Signup and view all the answers

Which of the following best describes the role of an Access Point in a network?

<p>Links the wireless network to the wired network using DMac Address. (A)</p> Signup and view all the answers

What is the main characteristic of a Hub in a networking environment?

<p>It repeats traffic from one port to all other ports on the network. (A)</p> Signup and view all the answers

Which feature distinguishes POE+ from standard POE?

<p>It supports a higher power output of 25.5 watts. (D)</p> Signup and view all the answers

What is the primary purpose of an Optical Network Terminal (ONT)?

<p>To link the ISP fiber network to the home copper network. (D)</p> Signup and view all the answers

Which of the following best describes the functionality of DSL modems?

<p>They have a limitation on speed based on distance from the central office. (A)</p> Signup and view all the answers

What is a key characteristic of Software-Defined Networking (SDN)?

<p>It separates network functions into logical units managed via software. (A)</p> Signup and view all the answers

Flashcards

What is DNS?

A process that translates domain names (like www.example.com) into IP addresses. This is critical for internet browsing as it allows computers to find each other, and it relies on a network of specialized servers called DNS servers.

What is Port 53 used for?

Port 53 is used by the Domain Name System (DNS) for resolving domain names (like www.example.com) into IP addresses.

What is a router?

A network device that connects different networks and filters traffic between them. It acts like a traffic cop, deciding which path data should take to reach its destination.

What is a switch?

A network device that connects devices within a single network and forwards data based on the destination MAC address. It's like a smart switchboard, directing information to the right recipients within the network.

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What is Port 25 used for?

Port 25, also known as SMTP, is the primary protocol for sending email between clients and servers. It's like the mailman, delivering your emails from your inbox to the recipient's.

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What is Port 80 used for?

Port 80 is used by the Hypertext Transfer Protocol (HTTP), which is the core protocol for transmitting websites on the internet. It's the foundation for all the webpages you browse, making it possible to see and interact with them.

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What is Port 443 used for?

Port 443 is used by HTTPS, which is a secure version of HTTP. It encrypts the data transmitted between your computer and websites, ensuring that your information is protected.

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What is Port 3389 used for?

Port 3389, also known as RDP, allows you to remotely control another computer. It's like extending your desktop to another location, giving you full access to another computer's resources.

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Network Switch

A device that connects multiple computers or devices on a network, allowing them to communicate with each other.

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Unmanaged Switch

A simple switch with no configuration options, typically used in small networks.

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Managed Switch

A switch with advanced features for managing network traffic, commonly used in larger networks.

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Access Point

A device that connects wireless devices to a wired network, translating wireless signals to wired signals and vice versa.

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Patch Panel

A centralized point for managing network cables, connecting cables to switches or routers.

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Firewall

A device that filters network traffic based on predefined rules, blocking unauthorized access.

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Power over Ethernet (PoE)

A technology that transmits both power and data over a single Ethernet cable, simplifying installations.

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Network Interface Card (NIC)

A network interface card (NIC) allows a computer to connect to a network.

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NFC (Near Field Communication)

A technology using radio waves to enable short-range, wireless communication between devices, such as smartphones and payment terminals. It's commonly used in contactless payments.

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Bluetooth

A technology that uses radio waves to transmit data wirelessly over short distances, typically within a personal area. It's often used for wireless headsets, keyboards, and other peripherals.

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802.11 (Wi-Fi)

A network standard that specifies how wireless devices communicate over radio waves. It defines different versions (a, b, g, n, etc.) with varying speeds, frequencies, and bandwidth.

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ZigBee

A network technology designed for low-power, long-range communication between devices. It's popular in the Internet of Things (IoT), enabling smart home devices, sensors, and other connected objects to communicate.

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DHCP (Dynamic Host Configuration Protocol)

A protocol for automatically assigning IP addresses to devices on a network. It simplifies network configuration by eliminating the need for manual IP address assignment.

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DNS (Domain Name System)

A system that translates human-readable domain names (like google.com) into numerical IP addresses (like 172.217.160.142) that computers use to communicate. It helps make the internet easier to use.

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File Server

A server that provides file storage and access for multiple devices on a network. It centralizes file management, providing a single point for users to share, access, and manage files.

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Mail Server

A server responsible for managing email communication within a network. It receives incoming email, sends outgoing email, and typically provides features like spam filtering and virus scanning.

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DHCP Lease

A temporary assignment of an IP address from a DHCP server to a device on a network. The lease expires after a set period of time, and the device must request a new lease to continue using the IP address.

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DHCP Renewal

The process by which a device with a DHCP lease contacts the DHCP server before the lease expires to request a renewal.

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T1 Timer

A timer set by a DHCP client that triggers a renewal request halfway through the original lease time.

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T2 Timer

A timer set by a DHCP client that triggers a second renewal request if the server doesn't respond to the first request. This happens at 87.5% of the original lease time.

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LAN (Local Area Network)

A group of devices connected to the same network segment and able to communicate directly with each other. They share the same broadcast domain.

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VLAN (Virtual Local Area Network)

A technology that logically divides a network into separate subnets, allowing for better security and network efficiency. It's like giving each department in an office its own network.

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VPN (Virtual Private Network)

A virtual private network that allows secure communication over a public network, like the internet. Data is encrypted, making it difficult for unauthorized access.

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NAT (Network Address Translation)

The process where a network device, often a firewall, translates a private IP address used within a network into a public IP address for communication with the internet.

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Logical Units

A method for identifying logical partitions on a SCSI drive, often used in virtualization to manage storage on a hard drive.

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What is a hub?

A network where all devices share a single communication channel, leading to potential collisions and slowdowns.

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What is a fiber optic network?

A network that uses fiber optic cables for high-speed data transmission, often used for long-distance communication.

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SCSI

A standard for connecting peripherals to computers, known for its speed and versatility, supporting various devices beyond hard drives.

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What is a SAN?

A type of network designed for high-speed storage access, commonly used in large data centers and enterprise environments.

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eSATA

A type of connection for external storage devices that mimics the SATA standard but uses a different cable to connect to the motherboard.

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What is a WLAN?

A wireless network that uses 802.11 technology to connect devices within a limited area, often used in homes, offices, and public spaces.

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PATA

A standard for connecting hard drives to computers, providing data transfer speeds from 16 MB/s to 133 MB/s, and is considered a legacy technology.

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What is a cable crimper?

A tool used to attach terminators or connectors to the end of cables, ensuring proper connection and data flow.

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SCSI ID

A method used to recognize and identify each SCSI device connected to a computer. It's similar to assigning a name tag to every device.

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What is a WiFi analyzer?

A specialized tool used to diagnose issues with wireless networks, analyzing signal strength, interference, and connectivity problems.

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What is twisted pair copper cabling?

Twisted pair copper cabling is a common type of cable used in Ethernet networks, consisting of two or four pairs of insulated copper wires twisted together, reducing electromagnetic interference.

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What is plenum cable?

A specialized cable designed for use in plenum spaces (above ceiling tiles) that is fire resistant and non-toxic, ensuring safety in case of fire.

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Study Notes

Six Steps of Methodology

  • Identify the problem
  • Establish a theory of probable cause
  • Test the theory to determine the cause
  • Establish a plan of action to fix the problem and implement the solution
  • Verify full system functionality
  • Document the finding, actions, and outcome

Laptop Hardware

  • Laptop hardware repairs can be challenging due to precise engineering specifications.
  • Some laptops are easier to repair than others.
  • Manufacturers provide service information.

Laptop Batteries

  • Some laptop batteries are easy to replace, while others require a teardown.
  • Most laptop batteries today are Lithium Ion (Li-ion) or Lithium Ion polymer (LiPo).
  • Charging capacity decreases with each charge cycle.
  • Different laptop models have different battery forms.
  • Battery types can differ among models.

Laptop Keyboards

  • Laptop keyboards are easily replaceable.
  • Replacing or removing keys can require specific procedures.
  • Keys are easily broken.

Laptop Memory/Storage

  • Upgrading laptop memory may involve using SO-Dimms.
  • Some laptops are not designed to support upgrades.
  • Older models use magnetic disks, while newer models use SSDs.
  • Laptop SSD storage is typically internal, requiring opening the laptop to access and replace.

Wireless and Bluetooth

  • Built-in wireless functions are present in laptops.
  • Older laptops may include mini PCI and mini PCI express.
  • These allow access to Bluetooth and wireless capabilities, and 802.11 functions, for compatible devices.

Biometrics

  • Biometrics allow biometric login such as Face ID or fingerprint scanning.
  • Additional configuration is needed.
  • Hardware is required for each option.

Near Field Communications

  • NFC allows data transfer or authentication without physical contact.
  • NFC is used for transactions like Apple Pay.

Laptop Displays

  • Many laptops use an LCD (Liquid Crystal Display).
  • LCDs are lightweight and use low power.
  • LCDs require a separate backlight.
  • Backlights can be difficult to replace.
  • LCD technologies include TN (Twisted Nematic), IPS (InPlane Switching), and VA(Vertical Alignment)
  • OLED displays are known for high contrast, vibrant colors, and the ability to turn off individual pixels for deeper blacks.
  •  Wireless displays are used for connecting to peripherals

Wireless Displays

  • Connection to peripherals without wires.
  • Wires wrap around the laptop screen.

Webcams

  • Integrated webcam capability on many models.
  • Built-in microphone.
  • Specialized drivers and software are also included.

Backlight

  • There are multiple display backlight types
  • Fluorescent is a type that is typically related to older laptops.
  •  LED backlight is now more common

Digitizer

  • A digitizer device or technology converts an analog signal to digital data.

Inverters

  • Converts DC into AC power.

USB-C

  • Most common connector for data transfer and charging.
  • Reversible design.
  • Supports high-speed data and power delivery.

Micro-USB

  • Older connector.
  • Not reversible.
  • Slower than USB-C.

Lightning/Cellular Networks

  • A proprietary connector used by Apple.
  • Cellular networks divide land into cell coverage areas.
  • Antennas transmit signals in different frequency ranges within these cells.
  • GSM and CDMA are different cellular network types.

Ports

  • Ports 0 to 1023 are usually associated with a service on a server.
  • Ports 1024 to 65,535 are temporary ports for a short time.
  •   TCP and UDP ports are both needed for many functions.

100-900 mbps

  • Bandwidth (speed) is less problematic.
  • More data transfers are possible.

Multi-function Devices (Printers and Scanners)

  • Various functionalities in a single machine.
  • Different connection types (wired and wireless) may be possible.
  •  Security protocols or settings allow management or access control.

Printers

  • Printer sharing allows multiple users to connect to and use the printer.

Audit Logs

  • Logs showing who printed what and when.

Laser Printer

  • Output is created using combined high voltages, heat, and pressure to create output with toner on the paper.

Inkjet Printer

  • Uses cartridges that hold liquid ink.
  • Some models integrate print head or the print head is separate.
  •  Positioning of the print head is important to ensure sharp and accurate prints.

Impact Printers

  • Use pins to strike ribbons to transfer ink to the paper.
  • The used ribbon may need replacement due to wear.

Thermal Paper

  •  These printers use heat to transfer text and images.
  •  They do not use ink.

Cables

  • Ethernet uses twisted-pair copper wire.
  • Some types are shielded(STP) or unshielded (UTP).
  • Different categories (CAT 5, CAT 5e, CAT 6, CAT 6a) are available.

Types of Wire

  • Twisted pair copper cabling
  • Coaxial cables
  • Fiber optic cables and their types

Network Device Connections

  • USB, Ethernet, Bluetooth, and others allow connection.

RAM (Random Access Memory)

  •  Memory for storing data that is actively being used.
  •  Volatile memory- data stored is lost when the power is off.
  • Various hardware configurations such as DDR3, DDR4 and DDR5 exist for RAM storage.

CPUs and Motherboards

  • MicroATX, ATX motherboards and many other categories exist.

Cloud Computing

  • Remote server-based services hosted on the internet.

Private Cloud

  • An organization's personal cloud, controlled environment.

Public Cloud

  • Internet resources available to everyone.

Hybrid Cloud

  • Combines public and private cloud resources.

Community Cloud

  • Several organizations share and manage the cloud resources
  • Cost and resource sharing.

IaaS

  • Hardware as a service.
  • Responsibility for data and security management remains with the user.

SaaS

  • Software as a service.
  • Third-party providers manage and maintain application use.

Desktop Motherboards

  • Vary in size, capacity, and features.

Mobile Motherboards

  • Compact features, higher efficiency, limited speed.

File Servers

  • Storage for files on a centralized network device.

Server Message Block (SMB)

  • A standard for file sharing.

Web Servers

  • Provides web content services to clients.

Authentication Server

  • Verifies user log-in credentials.

Database

  • A collection of organized data.

Redundant Servers

  • Server redundancy increases reliability of data/services when some servers are unavailable.

Load Balancing

  • Distributes work across multiple servers to ensure consistent service delivery and reliability.

Proxy Servers

  • Intermediate servers for clients requesting content (such as an internet page).

SCADA/ICS

  • A system used for controlling industrial devices like manufacturing equipment.

System Management (Utilities, OS)

  • Management and control of the computer, including the operating system and various utilities.

Other Devices

  • Various devices such as Printers, Scanners, and cameras
  • Various standards, and technologies used to allow different devices (like printers and scanners) to connect, share files and various other functions.

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