Chapter 6 Cournoyer

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What is the focus of Stage 5 in the context of cultural competency?

Recognizing and familiarizing oneself with diverse cultures

Applying knowledge from Stage 4 to action (correct)

Valuing and celebrating cultural diversity

Enhancing knowledge and action from Stages 4 and 5

What do microaggressions refer to?

Events that are overt, intentional, and recognized by the perpetrator

Brief exchanges that send uplifting messages to certain individuals

Everyday exchanges that send denigrating messages to certain individuals (correct)

Tiny, harmless characteristics of an environment

What are microinequities characterized by?

Being easy to take legal action against

Being covert, often unintentional, and frequently unrecognized by the perpetrator (correct)

Being openly acknowledged and addressed by the person affected

Being apparent and easily proven events

How are microaffirmations defined?

Small acts that help others to succeed through welcoming gestures and support Signup and view all the answers

What kind of language proficiency will most social workers in the United States require in a few years?

Proficiency in at least one other language besides English Signup and view all the answers

What does Stage 3 in the context of cultural competency refer to?

"Blindly" applying policies and practices without regard to diverse characteristics, needs, beliefs, and preferences Signup and view all the answers

What impact can a single microaggression have?

A modest impact only Signup and view all the answers

'Microinequities' include which of the following characteristics?

'Tiny, harmful characteristics' that are often covert, unintentional, and unrecognized by the perpetrator Signup and view all the answers

'Implicit biases' often lead to what kind of actions?

'Subtle' microaggressions that insult others while conveying a sense of superiority Signup and view all the answers

What is the most respectful approach when completing an intake form with regards to racial or ethnic classifications?

To ask prospective clients for their input Signup and view all the answers

How should agency personnel handle situations where clients' racial or ethnic identity does not fit the existing categories?

Add a new category if needed Signup and view all the answers

What is an example of how clients should be given freedom in identifying their racial or ethnic group?

By asking, 'In terms of race or ethnicity, what do you consider yourself' Signup and view all the answers

What is a potential question that agency personnel should ask themselves regarding the collection and use of racial or ethnic information?

Do the benefits outweigh the risks Signup and view all the answers

Why is it important for workers to avoid making assumptions regarding a person's racial or ethnic identity?

It reduces the risk of overgeneralization and ethnocentrism Signup and view all the answers

What might be a consequence of ignoring clients' self-identification regarding their racial or ethnic group?

Underrepresentation and misclassification of individuals Signup and view all the answers

What is the primary reason for asking clients, 'In terms of race or ethnicity, what do you consider yourself'?

To obtain clients' self-identified racial or ethnic identity Signup and view all the answers

What is the alternative approach to simply checking a box to signify a racial or ethnic category based on appearance or voice?

'Decline to identify' as a standard option for all clients Signup and view all the answers

When communicating with other helping professionals, what type of language is advisable to use?

Relevant jargon for complex phenomena Signup and view all the answers

What is the most preferable voice to use in written communications?

Active voice Signup and view all the answers

What is the recommended approach for writing professional letters?

Left justify all text Signup and view all the answers

What should you do when preparing a professional letter?

Outline the steps needed to accomplish its purpose Signup and view all the answers

In what context is active voice preferable to passive voice?

When aiming to be succinct and clear Signup and view all the answers

What type of questions should be avoided in written communication?

Multipart and multiple-choice questions Signup and view all the answers

What is the main focus when preparing a professional letter?

Keeping the purpose in mind and outlining the steps needed to accomplish it Signup and view all the answers

What approach is advisable when communicating with other helping professionals?

'Gear your language to your audience' approach Signup and view all the answers

What should be avoided when writing professional letters?

Including speculative language Signup and view all the answers

Which type of documents do social workers prepare most commonly?

Letters, memorandums, and e-mails Signup and view all the answers

What is the primary purpose of active listening in communication?

To understand and reflect the client's message Signup and view all the answers

What is a common error in active listening when developing the skill?

Using so many of the client's own words that reflections sound like mimicry Signup and view all the answers

What is likely to happen when active listening is not used frequently enough?

Clients are discouraged from expressing themselves freely and fully Signup and view all the answers

What may occur when a social worker repeatedly uses the same lead-in phrases in active listening?

Clients may be discouraged from expressing themselves freely and fully Signup and view all the answers

What should be avoided when developing the skill of active listening?

Frequently interrupting to reflect the client's message Signup and view all the answers

What indicates that a social worker is listening more to their own thoughts and speculations than to the client's message?

Trying to be clever, profound, or interpretive Signup and view all the answers

What is a consequence of using active listening following every short phrase or statement?