Chapter 6 Cournoyer
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Questions and Answers

What is the focus of Stage 5 in the context of cultural competency?

  • Recognizing and familiarizing oneself with diverse cultures
  • Applying knowledge from Stage 4 to action (correct)
  • Valuing and celebrating cultural diversity
  • Enhancing knowledge and action from Stages 4 and 5

What do microaggressions refer to?

  • Events that are overt, intentional, and recognized by the perpetrator
  • Brief exchanges that send uplifting messages to certain individuals
  • Everyday exchanges that send denigrating messages to certain individuals (correct)
  • Tiny, harmless characteristics of an environment

What are microinequities characterized by?

  • Being easy to take legal action against
  • Being covert, often unintentional, and frequently unrecognized by the perpetrator (correct)
  • Being openly acknowledged and addressed by the person affected
  • Being apparent and easily proven events

How are microaffirmations defined?

<p>Small acts that help others to succeed through welcoming gestures and support (C)</p> Signup and view all the answers

What kind of language proficiency will most social workers in the United States require in a few years?

<p>Proficiency in at least one other language besides English (C)</p> Signup and view all the answers

What does Stage 3 in the context of cultural competency refer to?

<p>&quot;Blindly&quot; applying policies and practices without regard to diverse characteristics, needs, beliefs, and preferences (A)</p> Signup and view all the answers

What impact can a single microaggression have?

<p>A modest impact only (D)</p> Signup and view all the answers

'Microinequities' include which of the following characteristics?

<p>'Tiny, harmful characteristics' that are often covert, unintentional, and unrecognized by the perpetrator (D)</p> Signup and view all the answers

'Implicit biases' often lead to what kind of actions?

<p>'Subtle' microaggressions that insult others while conveying a sense of superiority (B)</p> Signup and view all the answers

What is the most respectful approach when completing an intake form with regards to racial or ethnic classifications?

<p>To ask prospective clients for their input (D)</p> Signup and view all the answers

How should agency personnel handle situations where clients' racial or ethnic identity does not fit the existing categories?

<p>Add a new category if needed (D)</p> Signup and view all the answers

What is an example of how clients should be given freedom in identifying their racial or ethnic group?

<p>By asking, 'In terms of race or ethnicity, what do you consider yourself' (C)</p> Signup and view all the answers

What is a potential question that agency personnel should ask themselves regarding the collection and use of racial or ethnic information?

<p>Do the benefits outweigh the risks (B)</p> Signup and view all the answers

Why is it important for workers to avoid making assumptions regarding a person's racial or ethnic identity?

<p>It reduces the risk of overgeneralization and ethnocentrism (D)</p> Signup and view all the answers

What might be a consequence of ignoring clients' self-identification regarding their racial or ethnic group?

<p>Underrepresentation and misclassification of individuals (B)</p> Signup and view all the answers

What is the primary reason for asking clients, 'In terms of race or ethnicity, what do you consider yourself'?

<p>To obtain clients' self-identified racial or ethnic identity (A)</p> Signup and view all the answers

What is the alternative approach to simply checking a box to signify a racial or ethnic category based on appearance or voice?

<p>'Decline to identify' as a standard option for all clients (B)</p> Signup and view all the answers

When communicating with other helping professionals, what type of language is advisable to use?

<p>Relevant jargon for complex phenomena (C)</p> Signup and view all the answers

What is the most preferable voice to use in written communications?

<p>Active voice (D)</p> Signup and view all the answers

What is the recommended approach for writing professional letters?

<p>Left justify all text (D)</p> Signup and view all the answers

What should you do when preparing a professional letter?

<p>Outline the steps needed to accomplish its purpose (D)</p> Signup and view all the answers

In what context is active voice preferable to passive voice?

<p>When aiming to be succinct and clear (D)</p> Signup and view all the answers

What type of questions should be avoided in written communication?

<p>Multipart and multiple-choice questions (C)</p> Signup and view all the answers

What is the main focus when preparing a professional letter?

<p>Keeping the purpose in mind and outlining the steps needed to accomplish it (D)</p> Signup and view all the answers

What approach is advisable when communicating with other helping professionals?

<p>'Gear your language to your audience' approach (D)</p> Signup and view all the answers

What should be avoided when writing professional letters?

<p>Including speculative language (A)</p> Signup and view all the answers

Which type of documents do social workers prepare most commonly?

<p>Letters, memorandums, and e-mails (D)</p> Signup and view all the answers

What is the primary purpose of active listening in communication?

<p>To understand and reflect the client's message (C)</p> Signup and view all the answers

What is a common error in active listening when developing the skill?

<p>Using so many of the client's own words that reflections sound like mimicry (B)</p> Signup and view all the answers

What is likely to happen when active listening is not used frequently enough?

<p>Clients are discouraged from expressing themselves freely and fully (B)</p> Signup and view all the answers

What may occur when a social worker repeatedly uses the same lead-in phrases in active listening?

<p>Clients may be discouraged from expressing themselves freely and fully (D)</p> Signup and view all the answers

What should be avoided when developing the skill of active listening?

<p>Frequently interrupting to reflect the client's message (A)</p> Signup and view all the answers

What indicates that a social worker is listening more to their own thoughts and speculations than to the client's message?

<p>Trying to be clever, profound, or interpretive (B)</p> Signup and view all the answers

What is a consequence of using active listening following every short phrase or statement?

<p>Clients are discouraged from expressing themselves freely and fully (B)</p> Signup and view all the answers

What should social workers aim for when using active listening?

<p>Listening actively to all dimensions of the client's expression (D)</p> Signup and view all the answers

What kind of language should be avoided when using active listening?

<p>'Brilliant analyst' language (B)</p> Signup and view all the answers

What may discourage clients from expressing themselves freely and fully?

<p>Frequently interrupting to reflect the client's message (C)</p> Signup and view all the answers

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