37 Questions
What is the focus of Stage 5 in the context of cultural competency?
Applying knowledge from Stage 4 to action
What do microaggressions refer to?
Everyday exchanges that send denigrating messages to certain individuals
What are microinequities characterized by?
Being covert, often unintentional, and frequently unrecognized by the perpetrator
How are microaffirmations defined?
Small acts that help others to succeed through welcoming gestures and support
What kind of language proficiency will most social workers in the United States require in a few years?
Proficiency in at least one other language besides English
What does Stage 3 in the context of cultural competency refer to?
"Blindly" applying policies and practices without regard to diverse characteristics, needs, beliefs, and preferences
What impact can a single microaggression have?
A modest impact only
'Microinequities' include which of the following characteristics?
'Tiny, harmful characteristics' that are often covert, unintentional, and unrecognized by the perpetrator
'Implicit biases' often lead to what kind of actions?
'Subtle' microaggressions that insult others while conveying a sense of superiority
What is the most respectful approach when completing an intake form with regards to racial or ethnic classifications?
To ask prospective clients for their input
How should agency personnel handle situations where clients' racial or ethnic identity does not fit the existing categories?
Add a new category if needed
What is an example of how clients should be given freedom in identifying their racial or ethnic group?
By asking, 'In terms of race or ethnicity, what do you consider yourself'
What is a potential question that agency personnel should ask themselves regarding the collection and use of racial or ethnic information?
Do the benefits outweigh the risks
Why is it important for workers to avoid making assumptions regarding a person's racial or ethnic identity?
It reduces the risk of overgeneralization and ethnocentrism
What might be a consequence of ignoring clients' self-identification regarding their racial or ethnic group?
Underrepresentation and misclassification of individuals
What is the primary reason for asking clients, 'In terms of race or ethnicity, what do you consider yourself'?
To obtain clients' self-identified racial or ethnic identity
What is the alternative approach to simply checking a box to signify a racial or ethnic category based on appearance or voice?
'Decline to identify' as a standard option for all clients
When communicating with other helping professionals, what type of language is advisable to use?
Relevant jargon for complex phenomena
What is the most preferable voice to use in written communications?
Active voice
What is the recommended approach for writing professional letters?
Left justify all text
What should you do when preparing a professional letter?
Outline the steps needed to accomplish its purpose
In what context is active voice preferable to passive voice?
When aiming to be succinct and clear
What type of questions should be avoided in written communication?
Multipart and multiple-choice questions
What is the main focus when preparing a professional letter?
Keeping the purpose in mind and outlining the steps needed to accomplish it
What approach is advisable when communicating with other helping professionals?
'Gear your language to your audience' approach
What should be avoided when writing professional letters?
Including speculative language
Which type of documents do social workers prepare most commonly?
Letters, memorandums, and e-mails
What is the primary purpose of active listening in communication?
To understand and reflect the client's message
What is a common error in active listening when developing the skill?
Using so many of the client's own words that reflections sound like mimicry
What is likely to happen when active listening is not used frequently enough?
Clients are discouraged from expressing themselves freely and fully
What may occur when a social worker repeatedly uses the same lead-in phrases in active listening?
Clients may be discouraged from expressing themselves freely and fully
What should be avoided when developing the skill of active listening?
Frequently interrupting to reflect the client's message
What indicates that a social worker is listening more to their own thoughts and speculations than to the client's message?
Trying to be clever, profound, or interpretive
What is a consequence of using active listening following every short phrase or statement?
Clients are discouraged from expressing themselves freely and fully
What should social workers aim for when using active listening?
Listening actively to all dimensions of the client's expression
What kind of language should be avoided when using active listening?
'Brilliant analyst' language
What may discourage clients from expressing themselves freely and fully?
Frequently interrupting to reflect the client's message
Test your understanding of the principles and characteristics of a language of peace, which emphasizes taking responsibility for mistakes in a compassionate and nonviolent manner. Explore how the language reflects strength and power while promoting love and kinship.
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