29 Questions
What is critical listening?
A kind of active listening that challenges the speaker's message by evaluating its accuracy, meaningfulness, and utility.
What is the relationship between critical listening and critical thinking?
They go hand in hand, and you cannot listen critically if you do not think critically.
When is listening considered effective?
When the full or necessary meaning of a speech has been received, and the receiver can use the information or react to it as expected.
What is involved in the pre-understanding stage of effective listening?
Hearing and choosing what to hear.
What is critical analysis important for?
A person's development as a whole.
What are the three stages of effective listening?
Pre-understanding, understanding, and post-understanding.
What is the primary function of human language?
To allow us to exchange meaning
What is the characteristic of language that makes it 'arbitrary'?
The meanings of symbols are created by humans and are not inherent
What is denotative meaning?
The agreed upon meaning of a word, also known as literal or dictionary meaning
What influences the meanings attributed to symbols?
People, culture, neighbourhood, job, personality, family, education, etc.
What is the characteristic of language that makes it 'abstract'?
Language is a system of symbols and rules that are not physical
What is the primary goal of concentration in the listening process?
Making a mental effort to focus on one sound and discarding the others
Where does meaning emerge from?
Context, which includes histories, relationships, thoughts, and feelings
What does understanding involve in the listening process?
Making coherent meaning out of the sound, signs, facial expression, and gestures, and using past knowledge to interpret what is heard
What is the purpose of recall in post-understanding activities?
To ensure that one has not forgotten the information received
What is evaluation in the context of listening?
Drawing one's own conclusions on a subject based on the information received
What is the first stage of the listening process?
Selection
What is the primary objective of the listening process?
To make sense of the sound received
What is the importance of listening in communication?
Effective communication
What is the difference between hearing and listening?
Hearing is a passive physical activity, while listening is an active process of interpreting aural stimuli.
What are some restrictions in listening?
Time, speed, and volume
What is active listening?
Listening with a purpose, involving verbal and nonverbal feedback.
What is empathic listening?
Listening with a purpose to understand the other person.
What can interfere with listening?
Noise (environmental, psychological, mechanical, or semantic)
What is involved in assessing the information received?
The accuracy of the information and the manner of delivery; what the information and the delivery tells about the speaker and his attitudes; and the implications of the information.
What is feedback in the context of communication?
A set of verbal or nonverbal reactions to speech stimuli.
What is the purpose of feedback for the speaker?
To assess the effect of his speech.
How does feedback benefit the receiver?
It helps the receiver to do more active listening; and planning to give feedback helps one to deepen his understanding.
What happens after evaluation in the communication process?
Feedback takes place.
Test your understanding of language and its characteristics, including its rules, arbitrary nature, and ability to shape perceptions. Learn how language is used to exchange meaning and organize reality.
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