Podcast
Questions and Answers
What is the primary goal in a quality management system?
What is the primary goal in a quality management system?
- Continuous improvement of laboratory processes (correct)
- Overlooking customer needs
- Maintaining the status quo
- Reducing customer feedback
Which of the following is NOT part of the factors related to facilities and safety?
Which of the following is NOT part of the factors related to facilities and safety?
- Safety
- Efficiency (correct)
- Containment
- Security
Why is it important for laboratories to focus on customer service?
Why is it important for laboratories to focus on customer service?
- To ensure clients receive what they need (correct)
- To overlook customer feedback
- To increase security measures
- To reduce process improvement
What does the concept of containment seek to achieve?
What does the concept of containment seek to achieve?
Which type of assessment involves a group or agency outside the laboratory?
Which type of assessment involves a group or agency outside the laboratory?
What serves as benchmarks for the laboratory in the assessment process?
What serves as benchmarks for the laboratory in the assessment process?
Which aspect of the laboratory ensures accuracy and confidentiality of information?
Which aspect of the laboratory ensures accuracy and confidentiality of information?
What is an 'occurrence' in a laboratory context?
What is an 'occurrence' in a laboratory context?
Which quality practice was one of the first to be used in laboratories?
Which quality practice was one of the first to be used in laboratories?
What is the product of a laboratory primarily?
What is the product of a laboratory primarily?
Which element of process control involves comparing laboratory performance to standards or benchmarks?
Which element of process control involves comparing laboratory performance to standards or benchmarks?
What is needed in a laboratory to inform how tasks are performed?
What is needed in a laboratory to inform how tasks are performed?
Why is quality management important in a laboratory setting?
Why is quality management important in a laboratory setting?
What is a key message about laboratory quality management from the text?
What is a key message about laboratory quality management from the text?
How should a laboratory implement quality management changes according to the text?
How should a laboratory implement quality management changes according to the text?
What standards have been established by some countries for laboratories within their borders?
What standards have been established by some countries for laboratories within their borders?
Who defined quality management over an 80-year span according to the text?
Who defined quality management over an 80-year span according to the text?
What are the three main categories that ISO standards group laboratory processes into?
What are the three main categories that ISO standards group laboratory processes into?
What is the path of workflow in a laboratory?
What is the path of workflow in a laboratory?
What is the purpose of a Laboratory Quality Management System?
What is the purpose of a Laboratory Quality Management System?
What is the consequence of a damaged sample as a result of improper collection or transport?
What is the consequence of a damaged sample as a result of improper collection or transport?
Why is it important to consider the path of workflow when developing quality practices in a laboratory?
Why is it important to consider the path of workflow when developing quality practices in a laboratory?
Which part of the testing cycle can produce a poor laboratory result if an error occurs?
Which part of the testing cycle can produce a poor laboratory result if an error occurs?
How can laboratory quality be defined?
How can laboratory quality be defined?
What is the challenge when making measurements in laboratories?
What is the challenge when making measurements in laboratories?
What are the negative consequences of laboratory errors?
What are the negative consequences of laboratory errors?
Why is an accuracy level of 99% not always acceptable in laboratory testing?
Why is an accuracy level of 99% not always acceptable in laboratory testing?
What do health outcomes depend on in clinical and public health settings?
What do health outcomes depend on in clinical and public health settings?
Why is it crucial for laboratory results to be timely?
Why is it crucial for laboratory results to be timely?
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Study Notes
Laboratory Quality Management System
- Laboratory processes can be categorized into pre-examination, examination, and post-examination phases, also known as pre-analytic, analytic, and post-analytic processes.
- The path of workflow begins with the patient and ends with reporting and results interpretation.
- A laboratory quality management system ensures accuracy and reliability of testing by detecting errors at each phase.
Pre-Examination Phase
- This phase includes patient preparation, sample collection, sample receipt and accessioning, and record keeping.
- Errors in this phase can produce poor laboratory results.
Examination Phase
- This phase involves quality control testing and laboratory processes.
- Laboratory processes must be carried out correctly to assure accuracy and reliability of testing.
Post-Examination Phase
- This phase includes reporting and results interpretation.
- Errors in this phase can also produce poor laboratory results.
Quality Management Essentials
- Documents and records are essential for quality management.
- Information management is critical for ensuring accuracy, confidentiality, and accessibility of laboratory results.
- Occurrence management is necessary to detect and handle errors or events that should not have happened.
Assessment and Process Improvement
- Assessment is a tool for examining laboratory performance and comparing it to standards or benchmarks.
- Process improvement is a continuous goal in a quality management system.
- Customer service is essential in laboratory practice, and customer feedback is necessary for making improvements.
Facilities and Safety
- Facilities and safety management involves security, containment, and safety policies and procedures.
- These factors are critical for preventing unwanted risks and hazards in the laboratory.
Definition and Importance of Laboratory Quality
- Laboratory quality is defined as accuracy, reliability, and timeliness of reported test results.
- Inaccurate laboratory results can have significant consequences, including unnecessary treatment, treatment complications, and poor patient outcomes.
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