Podcast
Questions and Answers
How long is the duration of Kwalu's Performance Warranty?
How long is the duration of Kwalu's Performance Warranty?
- 5 years
- 20 years
- 10 years (correct)
- 15 years
Can Kwalu chairs be repaired while in use at the customer's location?
Can Kwalu chairs be repaired while in use at the customer's location?
- Yes, on-site repairs are possible (correct)
- No, damaged chairs must be sent to a repair facility
- No, damaged chairs must be replaced entirely
- Yes, but they cannot remain in service during repairs
Does Kwalu manufacture its own products?
Does Kwalu manufacture its own products?
- No, they only distribute products from other manufacturers
- Yes, they outsource manufacturing to third-party vendors
- Yes, they are the direct manufacturer with full quality control (correct)
- No, they rely on third-party vendors for manufacturing
What is the approximate lead time for Kwalu products?
What is the approximate lead time for Kwalu products?
Which type of construction is used on Kwalu's dining chairs, table bases, and edge banding?
Which type of construction is used on Kwalu's dining chairs, table bases, and edge banding?
What is the first characteristic mentioned about Kwalu's wood-grained finishes?
What is the first characteristic mentioned about Kwalu's wood-grained finishes?
What does Kwalu's 10-Year warranty cover?
What does Kwalu's 10-Year warranty cover?
If the frame of a Kwalu product fails, what happens according to the warranty?
If the frame of a Kwalu product fails, what happens according to the warranty?
How many times thicker is Kwalu's finish compared to high-pressure laminate (HPL) or solid wood?
How many times thicker is Kwalu's finish compared to high-pressure laminate (HPL) or solid wood?
Are Kwalu products porous
Are Kwalu products porous
Where is Kwalu's patented steel reinforced technology placed?
Where is Kwalu's patented steel reinforced technology placed?
Do Kwalu finishes use lacquers, varnishes, or paints in the finishing process?
Do Kwalu finishes use lacquers, varnishes, or paints in the finishing process?
What is the primary purpose of the antimicrobial product protection in Kwalu products?
What is the primary purpose of the antimicrobial product protection in Kwalu products?
What type of construction is used on Kwalu's table tops and casegoods?
What type of construction is used on Kwalu's table tops and casegoods?
In which country is Kwalu furniture manufactured?
In which country is Kwalu furniture manufactured?
Kwalu contributes to LEED points. What does this mean?
Kwalu contributes to LEED points. What does this mean?
What does the abbreviation 'VOC' stand for?
What does the abbreviation 'VOC' stand for?
Kwalu products release VOCs
Kwalu products release VOCs
Are Kwalu products bleach cleanable?
Are Kwalu products bleach cleanable?
Are Kwalu products pick proof?
Are Kwalu products pick proof?
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Study Notes
- Kwalu's Performance Warranty covers failures due to normal wear and tear.
- The warranty lasts for 10 years.
- Kwalu chairs can be repaired while in use without needing to be replaced entirely.
- Kwalu is the direct manufacturer of its products, ensuring full quality control from start to finish.
- The approximate lead time for Kwalu products is 6-8 weeks.
- The antimicrobial finish on Kwalu furniture serves to prevent the spread of bacteria and increase durability.
- Kwalu furniture is manufactured in the United States.
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