Kove Collection Waiter Training: Modern Luxury Service

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What is the purpose of the reservation/enquiry interaction at the restaurant?

To confirm the guest's online booking.

To take the guest's order for the meal.

To create a professional and friendly impression. (correct)

To welcome the guest to the restaurant.

Why is it important to reiterate the name of the restaurant during the greeting?

To inform the guest about the restaurant's location.

To ensure that guests do not forget who is producing the magic for them. (correct)

To subtly promote the restaurant's brand.

To confirm the guest's reservation details.

Why is it mentioned that 'smile and the world smiles with you'?

To discourage fake smiles in customer interactions.

To encourage staff to smile when answering the phone or greeting guests. (correct)

To highlight the importance of smiling in personal life.

To emphasize the positive impact of smiling on business success.

When should luxury service start according to the text?

During the reservation/enquiry interaction. Signup and view all the answers

Why is it important to find out if guests are celebrating a special occasion prior to their arrival?

To ensure that they receive a personalized and delightful experience at the restaurant. Signup and view all the answers

What is the focus of the service at Kove Collection?

Modern luxury Signup and view all the answers

What is the end goal of delivering and exceeding the guest's expectation in all 7 chapters?

To make guests feel better about themselves Signup and view all the answers

What happens if you don't get chapter 1 right?

The story ends right there Signup and view all the answers

What is the time frame for completing the full training program?

5-7 weeks Signup and view all the answers

What is required after completing each chapter of the training program?

Online quiz Signup and view all the answers

What is the focus of the service at Kove Collection?

Delivering modern luxury and creating unforgettable experiences Signup and view all the answers

Why are the 7 chapters of the waiter training referred to as 'chapters'?

To indicate a sequential storytelling of the guest's experience Signup and view all the answers

What is the consequence of not getting chapter 1 right in the waiter training?

The end goal of luxury service delivery is not achieved Signup and view all the answers

Why is there a theoretical element balanced with practical exercises in the content of the waiter training?

To cater to different learning styles and preferences Signup and view all the answers

What needs to be completed after each chapter of the training program?

The online quiz under the Test Your Knowledge section Signup and view all the answers

What is the purpose of the standard welcome when answering the phone?

To create a professional and friendly impression Signup and view all the answers

Why is it important to know if guests are celebrating a special occasion prior to their arrival?

To ensure that they have a remarkable experience Signup and view all the answers

What is emphasized as important when answering the phone at the restaurant?

Reiterating the name of the restaurant Signup and view all the answers

What is the first step to ensuring that guests have a remarkable experience at a restaurant?

Creating a professional and friendly impression Signup and view all the answers

Why is it important to smile when answering the phone at the restaurant?

To ensure that luxury service starts on the phone Signup and view all the answers

Kove Collection Waiter Training: Modern Luxury Service

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Questions and Answers

What is the purpose of the reservation/enquiry interaction at the restaurant?

Why is it important to reiterate the name of the restaurant during the greeting?

Why is it mentioned that 'smile and the world smiles with you'?

When should luxury service start according to the text?

Why is it important to find out if guests are celebrating a special occasion prior to their arrival?

What is the focus of the service at Kove Collection?

What is the end goal of delivering and exceeding the guest's expectation in all 7 chapters?

What happens if you don't get chapter 1 right?

What is the time frame for completing the full training program?

What is required after completing each chapter of the training program?

What is the focus of the service at Kove Collection?

Why are the 7 chapters of the waiter training referred to as 'chapters'?

What is the consequence of not getting chapter 1 right in the waiter training?

Why is there a theoretical element balanced with practical exercises in the content of the waiter training?

What needs to be completed after each chapter of the training program?

What is the purpose of the standard welcome when answering the phone?

Why is it important to know if guests are celebrating a special occasion prior to their arrival?

What is emphasized as important when answering the phone at the restaurant?

What is the first step to ensuring that guests have a remarkable experience at a restaurant?

Why is it important to smile when answering the phone at the restaurant?

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