20 Questions
What is the purpose of the reservation/enquiry interaction at the restaurant?
To create a professional and friendly impression.
Why is it important to reiterate the name of the restaurant during the greeting?
To ensure that guests do not forget who is producing the magic for them.
Why is it mentioned that 'smile and the world smiles with you'?
To encourage staff to smile when answering the phone or greeting guests.
When should luxury service start according to the text?
During the reservation/enquiry interaction.
Why is it important to find out if guests are celebrating a special occasion prior to their arrival?
To ensure that they receive a personalized and delightful experience at the restaurant.
What is the focus of the service at Kove Collection?
Modern luxury
What is the end goal of delivering and exceeding the guest's expectation in all 7 chapters?
To make guests feel better about themselves
What happens if you don't get chapter 1 right?
The story ends right there
What is the time frame for completing the full training program?
5-7 weeks
What is required after completing each chapter of the training program?
Online quiz
What is the focus of the service at Kove Collection?
Delivering modern luxury and creating unforgettable experiences
Why are the 7 chapters of the waiter training referred to as 'chapters'?
To indicate a sequential storytelling of the guest's experience
What is the consequence of not getting chapter 1 right in the waiter training?
The end goal of luxury service delivery is not achieved
Why is there a theoretical element balanced with practical exercises in the content of the waiter training?
To cater to different learning styles and preferences
What needs to be completed after each chapter of the training program?
The online quiz under the Test Your Knowledge section
What is the purpose of the standard welcome when answering the phone?
To create a professional and friendly impression
Why is it important to know if guests are celebrating a special occasion prior to their arrival?
To ensure that they have a remarkable experience
What is emphasized as important when answering the phone at the restaurant?
Reiterating the name of the restaurant
What is the first step to ensuring that guests have a remarkable experience at a restaurant?
Creating a professional and friendly impression
Why is it important to smile when answering the phone at the restaurant?
To ensure that luxury service starts on the phone
This waiter training is organized into 7 chapters focused on delivering modern luxury service at Kove Collection. The training assesses how well you can make guests feel like they are having an unforgettable experience.
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