Podcast
Questions and Answers
What is the purpose of the reservation/enquiry interaction at the restaurant?
What is the purpose of the reservation/enquiry interaction at the restaurant?
- To confirm the guest's online booking.
- To take the guest's order for the meal.
- To create a professional and friendly impression. (correct)
- To welcome the guest to the restaurant.
Why is it important to reiterate the name of the restaurant during the greeting?
Why is it important to reiterate the name of the restaurant during the greeting?
- To inform the guest about the restaurant's location.
- To ensure that guests do not forget who is producing the magic for them. (correct)
- To subtly promote the restaurant's brand.
- To confirm the guest's reservation details.
Why is it mentioned that 'smile and the world smiles with you'?
Why is it mentioned that 'smile and the world smiles with you'?
- To discourage fake smiles in customer interactions.
- To encourage staff to smile when answering the phone or greeting guests. (correct)
- To highlight the importance of smiling in personal life.
- To emphasize the positive impact of smiling on business success.
When should luxury service start according to the text?
When should luxury service start according to the text?
Why is it important to find out if guests are celebrating a special occasion prior to their arrival?
Why is it important to find out if guests are celebrating a special occasion prior to their arrival?
What is the focus of the service at Kove Collection?
What is the focus of the service at Kove Collection?
What is the end goal of delivering and exceeding the guest's expectation in all 7 chapters?
What is the end goal of delivering and exceeding the guest's expectation in all 7 chapters?
What happens if you don't get chapter 1 right?
What happens if you don't get chapter 1 right?
What is the time frame for completing the full training program?
What is the time frame for completing the full training program?
What is required after completing each chapter of the training program?
What is required after completing each chapter of the training program?
What is the focus of the service at Kove Collection?
What is the focus of the service at Kove Collection?
Why are the 7 chapters of the waiter training referred to as 'chapters'?
Why are the 7 chapters of the waiter training referred to as 'chapters'?
What is the consequence of not getting chapter 1 right in the waiter training?
What is the consequence of not getting chapter 1 right in the waiter training?
Why is there a theoretical element balanced with practical exercises in the content of the waiter training?
Why is there a theoretical element balanced with practical exercises in the content of the waiter training?
What needs to be completed after each chapter of the training program?
What needs to be completed after each chapter of the training program?
What is the purpose of the standard welcome when answering the phone?
What is the purpose of the standard welcome when answering the phone?
Why is it important to know if guests are celebrating a special occasion prior to their arrival?
Why is it important to know if guests are celebrating a special occasion prior to their arrival?
What is emphasized as important when answering the phone at the restaurant?
What is emphasized as important when answering the phone at the restaurant?
What is the first step to ensuring that guests have a remarkable experience at a restaurant?
What is the first step to ensuring that guests have a remarkable experience at a restaurant?
Why is it important to smile when answering the phone at the restaurant?
Why is it important to smile when answering the phone at the restaurant?
Flashcards
Reservation/Enquiry Purpose
Reservation/Enquiry Purpose
To create a positive first impression for the guest.
Reiterate Restaurant Name
Reiterate Restaurant Name
Ensuring guests remember the restaurant.
Smiling Importance
Smiling Importance
Smiling on the phone enhances the guest experience.
Luxury Service Start
Luxury Service Start
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Special Occasion Inquiry
Special Occasion Inquiry
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Kove Collection Focus
Kove Collection Focus
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Guest Expectation Fulfillment
Guest Expectation Fulfillment
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Chapter 1 Importance
Chapter 1 Importance
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Training Program Duration
Training Program Duration
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Post-Chapter Requirement
Post-Chapter Requirement
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Training Program Goal
Training Program Goal
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Chapter Structure
Chapter Structure
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Chapter 1 Failure Consequence
Chapter 1 Failure Consequence
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Combined Learning Styles
Combined Learning Styles
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Assessment after Chapters
Assessment after Chapters
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Standard Welcome Phone
Standard Welcome Phone
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Importance of Special Occurrences
Importance of Special Occurrences
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Key Aspect to Answering Phone Calls
Key Aspect to Answering Phone Calls
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First Step to positive Guest Experience
First Step to positive Guest Experience
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Smiling on phone importance
Smiling on phone importance
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