Podcast
Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App
Questions and Answers
Which of the following is the best way to gauge a guest’s mood upon arrival?
Which of the following is the best way to gauge a guest’s mood upon arrival?
- Asking them directly how they’re feeling
- Observing their body language and tone of voice (correct)
- Offering them a complimentary drink immediately
- Waiting until they express their needs clearly
How can you tell if a guest is in a rush or wants to engage in a longer conversation?
How can you tell if a guest is in a rush or wants to engage in a longer conversation?
- By their tone of voice and pacing (correct)
- By looking at the watch
- By their body language and level of eye contact
- By asking them how much time they have available
How should you display private bar items to the guest?
How should you display private bar items to the guest?
- Facing the wall
- placing any how
- placing without label and facing the guest
- facing the guest (correct)
Which of the following is the most effective way to ensure clear communication during a conversation?
Which of the following is the most effective way to ensure clear communication during a conversation?
Signup and view all the answers
Signup and view all the answers
Flashcards
Capital of France (example flashcard)
Capital of France (example flashcard)
Paris
