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Questions and Answers

Which of the following is the best way to gauge a guest’s mood upon arrival?

  • Asking them directly how they’re feeling
  • Observing their body language and tone of voice (correct)
  • Offering them a complimentary drink immediately
  • Waiting until they express their needs clearly

How can you tell if a guest is in a rush or wants to engage in a longer conversation?

  • By their tone of voice and pacing (correct)
  • By looking at the watch
  • By their body language and level of eye contact
  • By asking them how much time they have available

How should you display private bar items to the guest?

  • Facing the wall
  • placing any how
  • placing without label and facing the guest
  • facing the guest (correct)

Which of the following is the most effective way to ensure clear communication during a conversation?

<p>Speaking slowly and clearly while ensuring the listener understands (C)</p>
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Flashcards

Capital of France (example flashcard)

Paris

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