Podcast
Questions and Answers
What does the case explore in the context of Kiwi Experience?
What does the case explore in the context of Kiwi Experience?
- How to handle a pandemic better than any other country
- How to market a business during a pandemic
- How a service business can understand its target market and build a culture of service excellence (correct)
- How to minimize the impact of a pandemic on a business
What contributed to the reduced uncertainty of the travelers before their trip with Kiwi Experience?
What contributed to the reduced uncertainty of the travelers before their trip with Kiwi Experience?
- The burst of enthusiasm from the driver at the start of the trip
- Their previous experience traveling by Kiwi Experience
- The positive reputation of New Zealand in handling the pandemic (correct)
- Encouragement from the company's employees
What did the driver, Rob, shout at the start of the trip?
What did the driver, Rob, shout at the start of the trip?
- "Prepare for an exciting travel experience!"
- "Welcome to Kiwi Experience!"
- "Are you ready for a most excellent adventure?" (correct)
- "Get ready for an unforgettable journey!"
What did the travelers feel unprepared for at the beginning of the trip?
What did the travelers feel unprepared for at the beginning of the trip?
What is emphasized as adding almost as much to the experience as the employees, according to the case?
What is emphasized as adding almost as much to the experience as the employees, according to the case?
What was the fundamental concept behind Kiwi Experience?
What was the fundamental concept behind Kiwi Experience?
When was Kiwi Experience formed?
When was Kiwi Experience formed?
How many passengers have had a Kiwi Experience according to the text?
How many passengers have had a Kiwi Experience according to the text?
What was the decision made by Kiwi Experience regarding the Hop-on Hop-off bus passes?
What was the decision made by Kiwi Experience regarding the Hop-on Hop-off bus passes?
Who is the author of the text?
Who is the author of the text?
What is the primary focus of the case study about Kiwi Experience?
What is the primary focus of the case study about Kiwi Experience?
What role does Rob, the driver, play in the beginning of the trip according to the text?
What role does Rob, the driver, play in the beginning of the trip according to the text?
What factor contributes to reducing the travelers' uncertainty before their trip with Kiwi Experience?
What factor contributes to reducing the travelers' uncertainty before their trip with Kiwi Experience?
What is emphasized as adding almost as much to the experience as the employees?
What is emphasized as adding almost as much to the experience as the employees?
What aspect does the case study NOT explicitly address about Kiwi Experience?
What aspect does the case study NOT explicitly address about Kiwi Experience?
What was the fundamental concept behind the venture of Kiwi Experience?
What was the fundamental concept behind the venture of Kiwi Experience?
What was the decision made by Kiwi Experience regarding the Hop-on Hop-off bus passes?
What was the decision made by Kiwi Experience regarding the Hop-on Hop-off bus passes?
What did Rory Gillies, a passenger, want to find out about Kiwi Experience?
What did Rory Gillies, a passenger, want to find out about Kiwi Experience?
What did Kiwi Experience aim to offer their customers?
What did Kiwi Experience aim to offer their customers?
Who is the author of the text?
Who is the author of the text?
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