Questions and Answers
What should you do when a businessperson who outranks you doesn't offer you their card?
Wait for a while and then give them your card
It's okay to put a business card you've just received away without a glance.
False
What should you do with a business card you've just received?
Put it away carefully and treat it with respect
Before an event, do a little __________ to ensure smooth introductions.
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What is the most serious breach of introduction etiquette?
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You should always carry your business cards in a business card holder.
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What should you do before attending a meeting where you will be introduced?
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When making an introduction, you should speak __________.
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Match the following actions with the correct business etiquette rule:
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Business card protocol is the same across all countries.
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Study Notes
Preparing for an Interview
- Be on time; arrive at least 15 minutes early to account for unexpected delays
- Be cordial with the receptionist and others, but maintain a professional demeanor
Importance of Dress Code
- Clothes are a significant factor in making a first impression
- Tailor your outfit to the company's expectations
- Dress conservatively for formal companies (e.g., suit and tie for men, skirt suit or pantsuit for women)
- Loosen up for casual companies, but still dress professionally
- Verify the company's dress code by checking their website or contacting HR
- Dress up a notch when in doubt, and avoid making a fashion statement
Confidence and Preparation
- Practice answering common interview questions (e.g., "What is your greatest strength?", "What are your weaknesses?")
- Prepare by studying the organization beforehand
- Be confident, as it's a key trait of successful businesspeople
- Convey confidence through smiling, maintaining eye contact, and a firm handshake
Showing Appreciation
- Express gratitude to interviewers through verbal and written thank-you notes
- Send a thank-you note within 24 hours, preferably on quality paper or via email
Demonstrating People Skills
- Greet warmly and politely, with a smile and a firm handshake
- Maintain a composed, friendly, and relaxed demeanor
- Show occasional smiles to convey confidence and enjoyment
- Avoid coming across as a know-it-all or condescending
Business Card Etiquette
- Wait for a senior businessperson to offer their card before giving yours
- Exchange cards with equals without hesitation
- Keep your cards in perfect condition and carry them in a business card holder
- Glance at a received card to demonstrate interest and respect
- Avoid putting a received card away without a glance or treating it with disrespect
- Brush up on business card protocol before traveling abroad, as customs vary widely
Introduction Etiquette
- Failing to make an introduction is a significant breach of etiquette
- Minor mistakes include errors in the order of names, forgetting or mispronouncing a name, or using the wrong title
- Do a little homework before an event to familiarize yourself with names, titles, and pronunciations
- Follow guidelines for making introductions, including looking at the person you're speaking to, speaking clearly, and stating introductions courteously
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