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What is Your 14-day Money Back Guarantee?

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Questions and Answers

What is the maximum time allowed to cancel the Nomad service after receiving your modem?

7 days
14 days (correct)
30 days
No limit

What type of fees are refunded if the cancellation is requested within the 14-day Money Back Guarantee?

Both the modem rental fee and subscription plan (correct)
Only the subscription plan
Only the modem rental fee
No fees are refunded

What happens to the modem rental fee after the 14-day Money Back Guarantee period?

It is not refunded under any circumstances (correct)
It is partially refunded based on usage
It can be credited towards future services
It is fully refunded regardless of the cancellation reason

Which of the following statements is true regarding Nomad's cancellation policy?

<p>You can cancel for any reason within 14 days (D)</p> Signup and view all the answers

What is the implication of canceling after the 14-day Money Back Guarantee period?

<p>You lose your right to a refund of both the modem rental fee and subscription plan (D)</p> Signup and view all the answers

Flashcards

Nomad Money-Back Guarantee

Nomad offers a 14-day period after modem delivery to cancel services and receive a full refund of modem rental and subscription fees.

Cancellation Deadline

The 14-day period after receiving the modem within which customers can cancel and get a refund.

Modem Rental Fee

The fee paid for using a modem provided by Nomad.

Subscription Plan

The paid internet service subscription.

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No Refund After 14 Days

After the 14-day period, any cancellation will not be refunded.

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Study Notes

Nomad's Money-Back Guarantee

Nomad offers a 14-day money-back guarantee.
Customers can cancel their service within 14 days of modem delivery.
A full refund for modem rental and subscription fees is provided if cancellation occurs before the 14-day guarantee period ends.
After the 14-day period, no refunds are given for modem rental or subscription fees, regardless of the reason for cancellation.

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