Jira Integration Authentication
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Jira Integration Authentication

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Questions and Answers

What method must external systems use to send messages to the webhook URL?

  • POST method (correct)
  • GET method
  • PUT method
  • DELETE method

    • What type of data format must the payload be in when sending a request to the webhook URL?

  • TEXT data
  • JSON data (correct)
  • CSV data
  • XML data

    • Which header must be included in the request to indicate the content type of the payload?

  • content-type:application/json (correct)
  • content-type:application/x-www-form-urlencoded
  • content-type:application/xml
  • content-type:text/plain

    • What is essential for the integration engine to execute a scenario upon receiving a request?

    <p>User data authentication and validation</p> Signup and view all the answers

    Which component is necessary in a use case for triggering an integration with Jira?

    <p>A Catalog Offering with a Fulfillment Task Plan</p> Signup and view all the answers

    What is a requirement for messages sent from external systems to the webhook?

    <p>Messages must adhere to a specific structure defined by the API</p> Signup and view all the answers

    What does the integration engine do with the JSON payload received from an external system?

    <p>Executes several steps to prepare the data for integration</p> Signup and view all the answers

    What is a key function of the webhook URL in the context of integration engines?

    <p>To allow real-time data transfer and integration</p> Signup and view all the answers

    What happens if the user data authentication fails in a webhook request?

    <p>No further actions are taken, and the request is rejected</p> Signup and view all the answers

    Once the request is authenticated and validated, what is the next step for the integration engine?

    <p>To execute the defined scenario</p> Signup and view all the answers

    Study Notes

    Jira Integration Setup

    • Choose a username for the integration user specifically meant for Jira system access.
    • Enter the API token for the integration user, which is distinct from the standard user password.
    • Select X.509 for certificate type and PEM for certificate format when configuring authentication details.
    • Copy the root CA certificate content into the designated server certificate field to avoid errors during saving.

    OAuth 2.0 Authentication

    • For OAuth 2.0, select "Agentless" to permit direct connection to Jira.
    • Authentication type must be set to OAuth 2.0, ensuring secure access.
    • Use HTTPS protocol for safe data transmission.
    • Enter the base URL for Jira: <a href="https://api.atlassian.com/ex/jira/">https://api.atlassian.com/ex/jira/</a>.

    Incident Management Scenarios

    • For "Incident to Incident" integration, input key Jira details:
      • Jira URL of the endpoint
      • RequestTypeId for records creation
      • ServiceDeskId associated with the specific Service Desk
    • Additional optional entries include JiraInitialStatus, RemoteSystem, and Issue type for further customization.

    Enhancement Tracking Configuration

    • The scenario execution requires entry of Jira URL, Issue type, and Project details.
    • The creation of "New Feature" records in Jira involves preparation of data and rules to check for successful execution.
    • If new records are successfully created, nested rules will follow for further actions; failure will redirect to adding comments.

    Attachment Handling in Enhancements

    • Prepare a list of attachments based on responses from the SMAX system.
    • If attachments are present, process each attachment through nested rules.
    • Use Case Exchange API to retrieve attachments based on specified FRS ID.
    • Loop through attachments and use JIRA REST API to add each attachment directly to the determined Jira Feature record.

    Defect Tracking Process Logic

    • Similar to enhancements, the attachment list is prepared based on existing records.
    • Execution of nested rules occurs for each attachment, facilitating proper transfer to Jira Bug records.
    • Output data arrays are utilized to capture results of attachment uploads following the loop process.

    Webhook Listener Functionality

    • Integration engine provides a webhook URL for external systems to communicate with.
    • The system listens for incoming requests and authenticates provided user data.
    • If authentication is successful, the corresponding scenario executes actions based on received data.
    • Enables external initiation of integrations independent from SMAX, using JSON payloads.

    Triggering Integration from External Systems

    • External systems require a webhook to push messages to the integration via a specified URL upon event occurrences.
    • Messages must be sent using the HTTP POST method and formatted as JSON, including the appropriate content-type header.

    Use Case: Portal-Based Requests

    • Final configuration step involves setting up a Catalog Offering with a Fulfillment Task Plan to activate the Jira integration.
    • This setup is essential for triggering the integration and managing deflections or enhancements through the portal.

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