Podcast
Questions and Answers
Which statement about Japan’s industrial economy is incorrect?
Which statement about Japan’s industrial economy is incorrect?
What is one way Japan built a strong car industry?
What is one way Japan built a strong car industry?
In which sector does Japan's retail industry belong?
In which sector does Japan's retail industry belong?
What is a major success of Japan's automotive industry?
What is a major success of Japan's automotive industry?
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What primary role does the service sector play in Japan’s economy?
What primary role does the service sector play in Japan’s economy?
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How did the Sony Walkman impact daily life?
How did the Sony Walkman impact daily life?
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Which statement correctly describes the primary economic sector?
Which statement correctly describes the primary economic sector?
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Which is a key characteristic of the secondary economic sector?
Which is a key characteristic of the secondary economic sector?
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What is commonly used for shorter, finished actions that interrupt longer situations?
What is commonly used for shorter, finished actions that interrupt longer situations?
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Which word is often used before completed actions?
Which word is often used before completed actions?
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What is considered good practice during meetings, even if there is disagreement?
What is considered good practice during meetings, even if there is disagreement?
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Evromed is categorized as what type of business?
Evromed is categorized as what type of business?
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What is the purpose of discussing a voicemail message in groups?
What is the purpose of discussing a voicemail message in groups?
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For which region is Evromed noted as successful?
For which region is Evromed noted as successful?
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What is typically a challenge when understanding a voicemail?
What is typically a challenge when understanding a voicemail?
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Which of the following is NOT recommended during a meeting?
Which of the following is NOT recommended during a meeting?
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Which phrase indicates a necessity in the context of switching off a mobile?
Which phrase indicates a necessity in the context of switching off a mobile?
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In the context of shop security, which statement best describes a potential drawback of security measures?
In the context of shop security, which statement best describes a potential drawback of security measures?
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What can be inferred about the evolution of retail theft prevention in shops?
What can be inferred about the evolution of retail theft prevention in shops?
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Which option suggests a possible need for more subtle security systems?
Which option suggests a possible need for more subtle security systems?
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When discussing conflict resolution, what is a statement Beata might agree with?
When discussing conflict resolution, what is a statement Beata might agree with?
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What does the use of radio frequency ID chips in shops allow retailers to do?
What does the use of radio frequency ID chips in shops allow retailers to do?
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What option discusses a necessity regarding the use of personal email accounts in a work context?
What option discusses a necessity regarding the use of personal email accounts in a work context?
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In conflict situations, which statement reflects a positive outlook?
In conflict situations, which statement reflects a positive outlook?
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What term refers to very high-quality service?
What term refers to very high-quality service?
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What does the term 'VIP' refer to?
What does the term 'VIP' refer to?
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Which option describes the act of boarding a flight before others?
Which option describes the act of boarding a flight before others?
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What does the term 'service' in the context of a flight mean?
What does the term 'service' in the context of a flight mean?
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Which preposition best completes the sentence: 'The passengers were getting anxious _____ long queues at check-in.'?
Which preposition best completes the sentence: 'The passengers were getting anxious _____ long queues at check-in.'?
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Which verb form is used after the phrase 'want to'?
Which verb form is used after the phrase 'want to'?
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Which sentence correctly uses the verb 'recommend'?
Which sentence correctly uses the verb 'recommend'?
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What distinguishes the phrase 'stop to look' from 'stop looking'?
What distinguishes the phrase 'stop to look' from 'stop looking'?
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What is a suggested technique to capture ideas?
What is a suggested technique to capture ideas?
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Which method involves writing down ideas from a central concept?
Which method involves writing down ideas from a central concept?
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What is essential to ensure good ideas are not lost?
What is essential to ensure good ideas are not lost?
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Which technique is NOT mentioned as a way to capture ideas?
Which technique is NOT mentioned as a way to capture ideas?
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What should individuals do to effectively share ideas?
What should individuals do to effectively share ideas?
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Which option emphasizes ease of use for recording ideas?
Which option emphasizes ease of use for recording ideas?
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What is a key aspect of the communication techniques discussed?
What is a key aspect of the communication techniques discussed?
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What is the first suggested step in the brainstorming process?
What is the first suggested step in the brainstorming process?
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What type of communication did employees in the office struggle with?
What type of communication did employees in the office struggle with?
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What was one change that Cary Cooper encouraged employees to adopt?
What was one change that Cary Cooper encouraged employees to adopt?
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How did employees feel about the changes in the communication strategy?
How did employees feel about the changes in the communication strategy?
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What did Mike Brogan believe about working after hours?
What did Mike Brogan believe about working after hours?
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Which statement about the use of technology in communication is accurate?
Which statement about the use of technology in communication is accurate?
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What were employees expected to do less of during the experiment?
What were employees expected to do less of during the experiment?
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What was one positive outcome of the communication changes implemented in the experiment?
What was one positive outcome of the communication changes implemented in the experiment?
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What did many employees struggle with regarding their work after hours?
What did many employees struggle with regarding their work after hours?
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Study Notes
Unit One: Career Choices
- List of potential careers: administrator, accountant, receptionist, nurse, security guard, dentist, welder, electrician, legal executive, farmer, engineer, midwife, musician, mechanic, designer, team leader, model, lawyer, technician, buyer.
Unit Learning Outcomes
- Learners can use vocabulary related to skills and personal qualities.
- Learners can use phrases to give advice and make suggestions.
- Learners are aware of simple ways to build rapport.
- Learners can use a range of expressions to start, close, and show interest in conversations.
- Learners can write introductory emails to colleagues.
Lead In: Transferable Skills Pt. 1
- Life skills: calm, good with computers, good with numbers, good with people, good at problem-solving, organized, reliable, resourceful.
Lead In: Transferable Skills Pt. 2
- Types of skills include communication, analytical skills, teamwork, organization, computer & technical skills, leadership, management, creative thinking, critical thinking, and other soft & hard skills.
- Questions to discuss: Is there an expression that doesn't describe you? Which skill is most/least important? Why?
Lead In: Transferable Skills Pt. 3
- Employers want skills that apply to many tasks and roles.
Vocabulary Pt. 1
- Vocabulary words and meanings: Think outside the box, can-do attitude, set goals, critical thinking.
- Matching exercise: Match these words with scenarios (situations).
Vocabulary Pt. 2
- Vocabulary words and meanings: determination, team player, integrity, good communication skills.
- Matching exercise: Match these words with scenarios.
Vocabulary Pt. 3
- Matching exercise: Complete tables with adjective and noun pairs.
- Examples of pairs include: flexible - adaptability, and confident - motivation.
Writing a Job Description Pt. 1
- Jobs listed: accountant, construction worker, factory worker, journalist, personal trainer, politician, professional athlete, salesperson.
Writing a Job Description Pt. 2
- Think of a job and list 3-5 tasks.
- Identify skills required.
- Write a job description.
Grammar Pt. 1
- Modals/semi-modals for necessity, advice, obligation, request, offer, and suggestion.
- Examples: must, have to, need to, should, ought to, can, could, may, might, will, would, shall.
Grammar Pt. 2
- To complete sentences using provided words (e.g., could, how, ought, should, why don't you, why not try).
- Think of an example from your own experience.
Grammar Pt. 3
- Choose the correct options (e.g., send/to send, set up/setting up) to complete sentences.
Functional Language Pt. 1
- Questions to discuss: Why do people attend careers events? What are employers looking for at a careers event? Have you attended a careers event?
Functional Language Pt. 2
- Tips for preparing for a careers event:
- Look at attending companies.
- Update CV.
- Bring business cards and brochures.
- Research target employers and prepare questions.
- Write an online profile.
- Prepare a professional introduction.
- Dress professionally.
- Arrive early and plan time for locating employers.
Listening Pt. 1
- Two conversations between Ella/Jamie and Ben (career recruiter).
- Questions to answer about conversations: How Ella/Jamie prepared, relevant skills, outcome of conversations.
Listening Pt. 2
- Complete the questions and phrases, fill in blanks with words from the list (e.g., how are you, ask you a few questions).
Reading
- Email from Elenor Rinna to Marketing staff introducing herself as a new Account Executive.
Unit Two: Business Sectors
- List of business sectors: real estate, energy, technology, retail, government & public sector, food/drink and consumer goods, insurance, mining, private equity, financial services.
Unit Learning Outcomes
- Learners can use past simple and past continuous to talk about past events.
- Learners can use vocabulary related to different sectors & industries.
- Learners are aware of ways to take turns and interrupt & manage interruptions in a meeting.
- Learners can use expressions for leaving voicemail messages.
- Learners can write emails with action points from meetings.
Lead In: Japan's Economy Pt. 1
- Discussion points about Japanese culture and economy: traditional vs. modern aspects, cultural impact, industrial impact.
- Named companies: Canon, Mitsubishi, Nikon, Nintendo, SoftBank, Sony, Toyota.
Lead In: Japan's Economy Pt. 2
- Information from video(s) about Japan's economy and technology.
Lead In: Japan's Economy Pt. 3
- True/false statements about Japan's economy.
Lead In: Japan's Economy Pt. 4
- Questions related to the video (e.g., how was Japan able to build a strong car industry; what innovations were mentioned; how did the Sony Walkman change the way we live;).
Vocabulary: Sectors and Industries Pt. 1
- Definitions and examples of industry and sector.
Vocabulary: Sectors and Industries Pt. 2
- Matching exercise: Match three economic sectors (A-C) with three descriptions (1-3), relating primary, secondary, and tertiary sectors to their definitions & examples.
Vocabulary: Sectors and Industries Pt. 3
- Match industries/sectors (e.g., bank, credit card company) with their relevant sector (e.g., financial services).
Reading Pt. 1
- Details from social media post.
Reading Pt. 2
- Questions to discuss about the social media post.
Reading Pt. 3
- Choose correct verb forms in sentences.
Grammar Pt. 1
- Present Perfect use with 'just', 'already' and 'yet'.
Grammar Pt. 2
- Questions based on sentences in the article related to just, already, and yet.
Grammar Pt. 3
- Complete sentences with 'just', 'already', or 'yet'.
Video: Watching for Details Pt. 1
- Discussion prompts: interrupting a speaker, listening to others, preparation for contributions.
Video: Watching for Details Pt. 2
- Information related to Evromed from given video(s).
Listening: Listening for Details Pt. 1
- Questions related to voice messages: how many times to listen to voicemails/why, English voicemail message comfort levels.
Listening: Listening for Details Pt. 2
- Listen to voicemail message. Complete information details. (e.g., caller, date/time, reason for call, action, deadline, comments).
Listening: Listening for Details Pt. 3
- Aims of the message, what the caller did.
Unit 3: Projects
- Project management keywords: plan, quality, finance, strategy, project, honesty, team spirit.
Unit Learning Outcomes
- Vocabulary related to project management.
- Understand & practice making comparisons.
- Different approaches to giving instructions and responding to directions.
- Expressions for giving & receiving updates & follow-up action items.
- Write an email requesting updates on projects.
Lead In: Project Management Pt. 1
- Discussion prompts: Detailed schedule vs. relaxed approach to work, personal budget vs. carefree spending.
Project Management Pt. 2
- Video about London's Millennium Bridge, opening in 2000, and closing two days later.
- Identify the problems.
Project Management Pt. 3
- True/false statements about the Millennium Bridge project.
Project Management Pt. 4
- Discussions about project/product failures, if it means permanent failure and why, and additional case examples.
Vocabulary: Managing Projects Pt. 1
- Key words related to managing projects: anticipating, budget, milestones, predict, project managers, risk management, and setback.
Vocabulary: Managing Projects Pt. 2
- Options to complete sentences related to project management.
Lead In: Listening
- Information about the Suez Canal project: schedule, team, cost, details.
Listening: Superlatives & Comparatives
- Complete the text with superlatives and comparative adjectives to describe the Suez Canal (e.g., the longest artificial waterway).
Listening Pt. 1
- A team leader explaining a new meeting procedure.
- Questions about the meeting process.
Listening Pt. 2
- Match the beginnings and endings of questions from the audio to form complete questions.
Lead In
- Discussion points about the importance of having a way to resolve conflict.
Video: Watching for Details Pt. 1
- Roles of people in a business scenario (e.g., Daniel, Beata).
Video: Functional Language Pt. 1
- Match 1-7 with a-h to make sentences.
Video: Functional Language Pt. 2
- Categorize sentences from the previous exercise.
Video: Functional Language Pt. 3
- Match phrases with categories (e.g., sympathizing, asking for suggestions).
Group Task
- Scenarios: Earthquake, sightseeing, accommodation.
Reading Pt. 1
- Email from Wilhelm Haas to John Carver.
Reading Pt. 2
- Underline eight spelling mistakes from previous reading and correct them.
Unit 4: Global Markets
- Learners can use vocabulary related to global markets.
- Learners can use the past and present passive forms.
- Learners are aware of different approaches to managing conversations and changing topics.
- Learners can use expressions to build consensus.
- Learners can write order confirmation letters.
Lead In: One Size Fits All Pt. 1
- Discussion prompts: Understand the expression "one size fits all", apply it to global markets, example products (cars, clothes).
One Size Fits All Pt. 2
- Discussion prompt: Volvo cars and Starbucks coffee adapted their products for the Chinese market.
One Size Fits All Pt. 3
- Choose the correct options/answers in the given video.
One Size Fits All Pt. 4
- Discussion prompts: Reasons for changes in products, features of a car, market expansion strategies, and additional examples.
Vocabulary: Global Markets Pt. 1
- Connect words/terms from list A and list B that relate to global markets.
Vocabulary: Global Markets Pt. 2
- Choose a word from previous exercise to complete phrases that apply to global markets.
Grammar Pt. 1
- Grammar of present simple and past simple passive tense, examples of use, & matching.
Reading Pt. 1
- Article about various aspects of the internet and how it affects people globally and businesses' strategies.
Reading Pt. 2
- Discussion prompts based on the article (e.g., benefits & drawbacks of online marketplaces, impact of websites like PeoplePerHour on employment).
Reading Pt. 3
- Complete listings on an e-commerce site with active/passive verb forms.
Reading Pt. 4
- Complete passive sentences with past or present passive verb forms.
Video: Watching for Details Pt. 1
- Discussion prompt: What types of communication are in an office, what problems are there.
Video: Watching for Details Pt. 2
- Summary notes about communication issues in the office. (e.g., types of communication, employees not allowed to do, employee feelings about these changes).
Video: Watching for Details Pt. 3
- True/false statement about the video.
Unit 5: Design & Innovation
- Vocabulary related to innovative product design.
- Use the present perfect tense, including 'just', 'already' and 'yet'.
- Different approaches to giving information.
- Expressions for describing product features/benefits.
- Write a product review.
Lead In: Innovative Product Design Pt. 1
- Survey on attitudes about the lunch break and what people do during their lunch break.
Lead In: Innovative Product Design Pt. 2
- Summary notes of the pros/cons of the EATS restaurants compared to traditional restaurants.
Lead In: Innovative Product Design Pt. 3
- True/false statements about a video on restaurants.
Lead In: Innovative Product Design Pt. 4
- Summarize phrases and their order in the video.
Vocabulary: Technological Innovation Pt. 1
- Summarize the technology in the video.
Vocabulary: Technological Innovation Pt. 2
- Match words (e.g., "advanced") with their definition (e.g., "new and different method").
Lead In: Reading Pt. 1
- Questions (products you would/wouldn't want to test using quality control methods, types of quality testing).
Reading Pt. 2
- Summary about a video game tester's career path.
Reading PT. 3
- Statements about the video game tester, needing to correct incorrect sentences.
Grammar Pt. 1
- Information on the use of 'just', 'already', and 'yet'.
Grammar Pt. 2
- Analyze sentences from the article to identify uses of simple past perfect/present perfect.
Grammar Pt. 3
- Complete sentences with the correct usage of 'just, already, yet'.
Video: Watching for Details
- Discussions related to the video(s).
Unit 6: Safety & Security
- Vocabulary related to health and safety in the workplace.
- Use of modal verbs for prohibition, obligation, or no obligation.
- Expressing position in a discussion or conflict resolution.
- Write simple guidelines for a situation.
Lead In: Watching for Details Pt. 1
- Correct factual errors in the video.
Lead In: Watching for Details Pt. 2
- Questions about health and safety for businesses.
Vocabulary Pt. 1
- Matching exercise to link verbs and nouns (e.g., handle risk of injury).
Vocabulary Pt. 2
- Choose correct verb forms in sentences about accidents.
Listening Pt. 1
- Questions related to different security measures.
Listening Pt. 2
- Discussion prompts related to speaker talking about security measures (least/most security).
Grammar Pt. 1
- Complete sentences using modal verbs for prohibition, obligation, and no obligation.
Grammar Pt. 2
- Identify modal verbs that express different meanings.
Grammar Pt. 3
- Explain and analyze the differences in the use of modal verbs.
Reading Pt. 1
- Details from the video of a meeting that Beata had with Mateo.
Unit Seven: Customer Service
- Vocabulary related to customer service.
- Use of verbs to-infinitive or -ing and phrases to deal with customers.
- Use of phrases to generate ideas and express thanks.
- Writing customer service emails.
Lead In
- Discussion prompts related to good customer service in various business situations (airline, bank, hotel, etc).
Lead In: Watching for Details Pt. 1
- Match items from the video to the order they were mentioned.
Watching for Details Pt. 2
- Summary notes about low-cost airlines.
Watching for Details Pt. 3
- Correct factual errors in summary notes on high-end airline services.
Vocabulary Pt. 1
- Match words to create collocations of adjectives + nouns (e.g., high-quality service).
Vocabulary Pt. 2
- Complete sentences with correct prepositions to describe situations relating to customer service (e.g., "complained to the airline").
Grammar Pt. 1
- Choosing correct options in sentences using verb + to-infinitive/-ing.
Grammar Pt. 2
- Choosing correct options in sentences using verb + to-infinitive/-ing.
Grammar Pt. 3
- Information about different ways to use to-infinitive/-ing.
Lead In
- Discuss various scenarios.
Video: Watching for Details
- Discuss the main points of the video's content.
Listening Pt. 1
- Introduction of a customer training day session.
Listening Pt. 2
- Complete the text using words from a video.
Listening Pt. 3
- Tick/check the techniques used to capture business ideas from the video.
Listening Pt. 3
- Match the beginnings and endings of sentences.
Unit Eight: Communication (Part 1)
- Vocabulary of office communication.
- First and second conditional sentence usage and analysis.
- Ways to deal with likely and unlikely situations.
- Phrases for setting and discussing priorities; and use in a business report.
Lead In
- The usefulness of text messaging and emails in the office and personal life.
Lead In: Watching for Details Pt. 1
- Discuss communication types, problems.
Watching for Details Pt. 2
- Summarize notes on workplace communication problems.
Watching for Details Pt. 3
- True/false statements; correct any inaccuracies on the video.
Vocabulary Pt. 1
- Complete the text using given words related to communication in an office environment.
Vocabulary Pt. 2
- Complete questions using words relevant to the topic of communication and explain your answer.
Lead In
- Discuss statements about the use of social media.
Reading Pt. 1
- Article about ways a company improved employee communication.
Reading Pt. 2
- Answer questions based on the article about improved communication.
Reading Pt. 3
- Answer grammar questions relating to the article.
Reading Pt. 4
- Complete conditional sentences.
Video: Watching for Details
- Answer questions after watching the video on communication.
Functional Language Pt. 1
- Complete sentences from a conversation about agreement.
Functional Language Pt. 2
- Categorize phrases relating to previous exercise.
Functional Language Pt. 3
- Match phrases used for conflict resolution.
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Description
Test your knowledge on Japan's industrial economy and its various sectors. This quiz covers the automotive industry, service sector roles, retail classification, and the impact of technological innovations like the Sony Walkman. Dive into the key characteristics and challenges within Japan's economic landscape.
