Podcast
Questions and Answers
What is the average age of travelers from South America?
What is the average age of travelers from South America?
Which aspect is NOT a common concern for both South American and Central American travelers?
Which aspect is NOT a common concern for both South American and Central American travelers?
How do travelers from Oceania generally prefer to shop?
How do travelers from Oceania generally prefer to shop?
What is a characteristic feature of Filipino travelers?
What is a characteristic feature of Filipino travelers?
Signup and view all the answers
Which region has travelers that are primarily concerned with time management?
Which region has travelers that are primarily concerned with time management?
Signup and view all the answers
What type of itinerary is characterized as a proposed, preliminary plan?
What type of itinerary is characterized as a proposed, preliminary plan?
Signup and view all the answers
Which component is NOT considered when planning an itinerary for a client?
Which component is NOT considered when planning an itinerary for a client?
Signup and view all the answers
What primarily influences the category of accommodations in an itinerary?
What primarily influences the category of accommodations in an itinerary?
Signup and view all the answers
Which of the following is a key factor in determining the mode and class of transportation for a tour?
Which of the following is a key factor in determining the mode and class of transportation for a tour?
Signup and view all the answers
In tour costing, what does the term ‘transfers’ refer to?
In tour costing, what does the term ‘transfers’ refer to?
Signup and view all the answers
Which type of itinerary includes detailed descriptions of planned activities and destinations?
Which type of itinerary includes detailed descriptions of planned activities and destinations?
Signup and view all the answers
What does ancillary services refer to in the context of tour planning?
What does ancillary services refer to in the context of tour planning?
Signup and view all the answers
What is considered when determining the actual cost of a tour package?
What is considered when determining the actual cost of a tour package?
Signup and view all the answers
Which group of tourists is specifically noted for preferring family-style food and travel in groups?
Which group of tourists is specifically noted for preferring family-style food and travel in groups?
Signup and view all the answers
What is a major concern for Chinese tourists when traveling?
What is a major concern for Chinese tourists when traveling?
Signup and view all the answers
Which nationality is expected to lead the luxury market boom as of 2016?
Which nationality is expected to lead the luxury market boom as of 2016?
Signup and view all the answers
What do Australian tourists prioritize when selecting travel destinations?
What do Australian tourists prioritize when selecting travel destinations?
Signup and view all the answers
Which group of tourists tends to experience negative publicity about the Philippines?
Which group of tourists tends to experience negative publicity about the Philippines?
Signup and view all the answers
What key characteristic defines Singaporean travelers?
What key characteristic defines Singaporean travelers?
Signup and view all the answers
Which nationality is recognized for favoring beach resorts while being price-sensitive?
Which nationality is recognized for favoring beach resorts while being price-sensitive?
Signup and view all the answers
What do travelers from the USA value most in their holiday destinations?
What do travelers from the USA value most in their holiday destinations?
Signup and view all the answers
Which type of activities do Australian tourists appreciate the least?
Which type of activities do Australian tourists appreciate the least?
Signup and view all the answers
What concern is common between Japanese and Taiwanese tourists?
What concern is common between Japanese and Taiwanese tourists?
Signup and view all the answers
What cost does not typically include the tour escort's salary?
What cost does not typically include the tour escort's salary?
Signup and view all the answers
Which of these best defines an inclusive escorted tour package?
Which of these best defines an inclusive escorted tour package?
Signup and view all the answers
What is the primary role of a tour guide beyond providing information?
What is the primary role of a tour guide beyond providing information?
Signup and view all the answers
What is NOT typically included in a basic tour package?
What is NOT typically included in a basic tour package?
Signup and view all the answers
What factor is crucial for a tour guide to effectively carry out their duties?
What factor is crucial for a tour guide to effectively carry out their duties?
Signup and view all the answers
What aspect of a tour is referred to as 'transfer'?
What aspect of a tour is referred to as 'transfer'?
Signup and view all the answers
Which type of tour generally involves the least complexity?
Which type of tour generally involves the least complexity?
Signup and view all the answers
Which of the following is a responsibility that could fall under 'other concerns' for a tour guide?
Which of the following is a responsibility that could fall under 'other concerns' for a tour guide?
Signup and view all the answers
What does the term 'ground arrangement package' primarily include?
What does the term 'ground arrangement package' primarily include?
Signup and view all the answers
Which skill is particularly important for a tour guide concerning flight reservations?
Which skill is particularly important for a tour guide concerning flight reservations?
Signup and view all the answers
What is a major concern for Indian travelers when considering a trip?
What is a major concern for Indian travelers when considering a trip?
Signup and view all the answers
Which of the following represents a key characteristic of Russian travelers?
Which of the following represents a key characteristic of Russian travelers?
Signup and view all the answers
What type of traveling style is commonly reported among Thai tourists?
What type of traveling style is commonly reported among Thai tourists?
Signup and view all the answers
What is a noted preference of travelers from the Middle East?
What is a noted preference of travelers from the Middle East?
Signup and view all the answers
What is a significant travel characteristic of British tourists?
What is a significant travel characteristic of British tourists?
Signup and view all the answers
What do tourists from Central Asia and China expect in terms of accommodation amenities?
What do tourists from Central Asia and China expect in terms of accommodation amenities?
Signup and view all the answers
What is a common traveling trend observed among Indian travelers?
What is a common traveling trend observed among Indian travelers?
Signup and view all the answers
What is a shared concern among travelers from various regions regarding their trip?
What is a shared concern among travelers from various regions regarding their trip?
Signup and view all the answers
Which demographic feature is notable among American and Canadian travelers?
Which demographic feature is notable among American and Canadian travelers?
Signup and view all the answers
What culinary preference is evident among Malaysian and Indonesian travelers?
What culinary preference is evident among Malaysian and Indonesian travelers?
Signup and view all the answers
Study Notes
Itinerary Planning
- An itinerary is a planned route encompassing a tour's program and guest movements.
- Types of itineraries:
- Skeletal: A preliminary, proposed itinerary.
- Technical: A detailed itinerary specifying specifics.
- Descriptive: An itinerary describing activities and destinations.
Planning an Itinerary
- Client Profile: Essential for tailoring the tour. More information is better.
- Destinations: Match client preferences with destination characteristics.
- Duration: Must align with client needs and profile.
- Accommodations: The type depends on the client's profile, mirroring duration.
- Meal Plan: Depends on destination convenience and tour activities.
- Sightseeing/Activities: Dependent on destination features and client requests.
- Transportation: Based on destination accessibility and client preferences.
- Ancillary Services: Included when required and factored in the cost.
- Guide/Escort Services: Pro-rated based on client needs.
- FOC (Free of Charge): Subject to supplier availability and participant count.
Tour Costing
- Costing: Determining tour package costs by detailing package components and assigning rates.
- Transportation: Costs for air, sea, and land travel between origin and destination. Standardized rates are issued by PATTO.
- Transfers: Costs for transportation between the destination's gateway (airport/bus station) and lodging.
- Tours/Sightseeing: Costs for transportation within the destination, guides, entry fees, entertainment, and potentially snacks/meals.
- Hotel/Resort Accommodations: Lodging costs depending on occupancy and meals included.
- Tour Escort: Costs for the escort's accommodation, meals, and travel, excluding per diem or salary.
- Type of Tour: Defines the tour (day, half-day, etc.), custom or standard.
Knowledge of the Destination
- Fundamental for tour guides.
- Beyond basic history/geography, tour guides should learn about:
- Local issues: Environmental, political, socio-cultural impacting tourism.
- Attractions: Newly added man-made sites.
- News Updates: Local and international.
- Ongoing learning through:
- Reading: Tourism-related materials.
- Attending: Lectures, seminars, conventions.
- Networking: Speaking to experts.
- Understanding guest behavior is key for effective management.
Tour Packages
- A tour package combines transport and accommodation, often marketed by a tour operator.
- Basic Components:
- Transportation (air, sea, land)
- Transfers (between gateway and lodging)
- Tours/Sightseeing
- Hotel/Resort Accommodations
- Tour Escort (tour leader/manager).
- Types of Packages:
- Ground Arrangement: Just a tour and transfers.
- Land Arrangement: Tours, transfers, and accommodation.
- Inclusive Tour: Includes transfers, accommodation, and potentially transportation to/from destination.
- Inclusive Escorted Tour: All components, including an escort.
Recertification/Flight Reservations
- Knowledge of guest flights – reservation and reconfirmation are essential.
- Knowledge of airline codes, airport codes, city codes, and currencies is required.
Selling Other Destinations
- Tour guides are proficient in selling destinations and related attractions.
- Descriptions and photographic memories can attract potential purchases.
Entertainment
- Modern technology offers various entertainment options beyond traditional nightlife;
- Entertainment hubs (casinos, resorts) are becoming popular.
Other Concerns
- Tour guides address any issues arising during a tour (safety, security, first aid, errands). They are also caregivers and problem-solvers.
Tourist Characteristics (by region) - Major Concerns
- Safety and security, cleanliness, airport/immigration procedures, lack of signage, and traffic are frequent concerns for many regions.
- Specific concerns for different regions include language/communication barriers, price sensitivity, food preferences, and cultural norms.
Tour Guiding from the Heart
- Tour Guiding requires continuous learning.
- Utilize experience from previous assignments to effectively adapt to guest needs.
- Knowledge of the destination is crucial, along with the appropriate 'presentation' for your tour.
- A Tour Guide is a walking encyclopedia, knowing the answers to most questions guests may have about their tour destination.
- Addressing informational gaps by continuously updating knowledge and proactively seeking information will boost your effectiveness.
- Understanding different tourist traits is key for a tour guide to tailor to the needs of their guests.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
This quiz covers the fundamental aspects of planning an itinerary, its types, and key considerations for tailoring the experience to client preferences. You'll learn about client profiles, destination matching, accommodations, meal plans, and transportation requirements. Prepare to enhance your tour planning skills with this informative quiz!
