Podcast
Questions and Answers
What is the average age of travelers from South America?
What is the average age of travelers from South America?
- 30s
- 60s
- 40s
- 50s (correct)
Which aspect is NOT a common concern for both South American and Central American travelers?
Which aspect is NOT a common concern for both South American and Central American travelers?
- Value for money
- Time consciousness
- Safety
- Cultural experiences (correct)
How do travelers from Oceania generally prefer to shop?
How do travelers from Oceania generally prefer to shop?
- For unique handicrafts
- For essential goods and in big malls (correct)
- For souvenirs only
- For branded goods only
What is a characteristic feature of Filipino travelers?
What is a characteristic feature of Filipino travelers?
Which region has travelers that are primarily concerned with time management?
Which region has travelers that are primarily concerned with time management?
What type of itinerary is characterized as a proposed, preliminary plan?
What type of itinerary is characterized as a proposed, preliminary plan?
Which component is NOT considered when planning an itinerary for a client?
Which component is NOT considered when planning an itinerary for a client?
What primarily influences the category of accommodations in an itinerary?
What primarily influences the category of accommodations in an itinerary?
Which of the following is a key factor in determining the mode and class of transportation for a tour?
Which of the following is a key factor in determining the mode and class of transportation for a tour?
In tour costing, what does the term ‘transfers’ refer to?
In tour costing, what does the term ‘transfers’ refer to?
Which type of itinerary includes detailed descriptions of planned activities and destinations?
Which type of itinerary includes detailed descriptions of planned activities and destinations?
What does ancillary services refer to in the context of tour planning?
What does ancillary services refer to in the context of tour planning?
What is considered when determining the actual cost of a tour package?
What is considered when determining the actual cost of a tour package?
Which group of tourists is specifically noted for preferring family-style food and travel in groups?
Which group of tourists is specifically noted for preferring family-style food and travel in groups?
What is a major concern for Chinese tourists when traveling?
What is a major concern for Chinese tourists when traveling?
Which nationality is expected to lead the luxury market boom as of 2016?
Which nationality is expected to lead the luxury market boom as of 2016?
What do Australian tourists prioritize when selecting travel destinations?
What do Australian tourists prioritize when selecting travel destinations?
Which group of tourists tends to experience negative publicity about the Philippines?
Which group of tourists tends to experience negative publicity about the Philippines?
What key characteristic defines Singaporean travelers?
What key characteristic defines Singaporean travelers?
Which nationality is recognized for favoring beach resorts while being price-sensitive?
Which nationality is recognized for favoring beach resorts while being price-sensitive?
What do travelers from the USA value most in their holiday destinations?
What do travelers from the USA value most in their holiday destinations?
Which type of activities do Australian tourists appreciate the least?
Which type of activities do Australian tourists appreciate the least?
What concern is common between Japanese and Taiwanese tourists?
What concern is common between Japanese and Taiwanese tourists?
What cost does not typically include the tour escort's salary?
What cost does not typically include the tour escort's salary?
Which of these best defines an inclusive escorted tour package?
Which of these best defines an inclusive escorted tour package?
What is the primary role of a tour guide beyond providing information?
What is the primary role of a tour guide beyond providing information?
What is NOT typically included in a basic tour package?
What is NOT typically included in a basic tour package?
What factor is crucial for a tour guide to effectively carry out their duties?
What factor is crucial for a tour guide to effectively carry out their duties?
What aspect of a tour is referred to as 'transfer'?
What aspect of a tour is referred to as 'transfer'?
Which type of tour generally involves the least complexity?
Which type of tour generally involves the least complexity?
Which of the following is a responsibility that could fall under 'other concerns' for a tour guide?
Which of the following is a responsibility that could fall under 'other concerns' for a tour guide?
What does the term 'ground arrangement package' primarily include?
What does the term 'ground arrangement package' primarily include?
Which skill is particularly important for a tour guide concerning flight reservations?
Which skill is particularly important for a tour guide concerning flight reservations?
What is a major concern for Indian travelers when considering a trip?
What is a major concern for Indian travelers when considering a trip?
Which of the following represents a key characteristic of Russian travelers?
Which of the following represents a key characteristic of Russian travelers?
What type of traveling style is commonly reported among Thai tourists?
What type of traveling style is commonly reported among Thai tourists?
What is a noted preference of travelers from the Middle East?
What is a noted preference of travelers from the Middle East?
What is a significant travel characteristic of British tourists?
What is a significant travel characteristic of British tourists?
What do tourists from Central Asia and China expect in terms of accommodation amenities?
What do tourists from Central Asia and China expect in terms of accommodation amenities?
What is a common traveling trend observed among Indian travelers?
What is a common traveling trend observed among Indian travelers?
What is a shared concern among travelers from various regions regarding their trip?
What is a shared concern among travelers from various regions regarding their trip?
Which demographic feature is notable among American and Canadian travelers?
Which demographic feature is notable among American and Canadian travelers?
What culinary preference is evident among Malaysian and Indonesian travelers?
What culinary preference is evident among Malaysian and Indonesian travelers?
Flashcards
Itinerary
Itinerary
A detailed plan for a tour, outlining the route, schedule, and activities for guests.
Skeletal Itinerary
Skeletal Itinerary
A basic outline of a tour, often a draft or preliminary version.
Technical Itinerary
Technical Itinerary
A detailed itinerary with specific times, transportation, and accommodation information.
Descriptive Itinerary
Descriptive Itinerary
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Client Profile
Client Profile
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Tour Costing
Tour Costing
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Transportation Cost
Transportation Cost
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Transfers
Transfers
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Tour Package
Tour Package
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Basic Components of a Tour Package
Basic Components of a Tour Package
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Ground Arrangement Package
Ground Arrangement Package
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Land Arrangement Package
Land Arrangement Package
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Inclusive Tour
Inclusive Tour
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Inclusive Escorted Tour Package
Inclusive Escorted Tour Package
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Tour Escort
Tour Escort
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Tour Guide's Responsibilities
Tour Guide's Responsibilities
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Tour Guiding Knowledge
Tour Guiding Knowledge
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Selling Destinations
Selling Destinations
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Tourist Preferences
Tourist Preferences
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American Tourists
American Tourists
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Japanese Tourists
Japanese Tourists
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Chinese Tourists
Chinese Tourists
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Taiwanese Tourists
Taiwanese Tourists
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Australian Tourists
Australian Tourists
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Singaporean Tourists
Singaporean Tourists
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Canadian Tourists
Canadian Tourists
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Hong Kong Chinese Tourists
Hong Kong Chinese Tourists
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United Kingdom Tourists
United Kingdom Tourists
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Tipping Culture Philippines
Tipping Culture Philippines
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South American Travelers
South American Travelers
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Oceanian Travelers
Oceanian Travelers
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Filipino Travelers
Filipino Travelers
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Central American Travelers
Central American Travelers
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What is a key travel preference of Russians?
What is a key travel preference of Russians?
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How do British tourists travel to the Philippines?
How do British tourists travel to the Philippines?
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What are the differences between Russian and European holiday booking habits?
What are the differences between Russian and European holiday booking habits?
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What is a unique characteristic of Middle Eastern tourists?
What is a unique characteristic of Middle Eastern tourists?
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What should tour guides be mindful of when leading German groups?
What should tour guides be mindful of when leading German groups?
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What is a common characteristic of Southeast Asian travelers?
What is a common characteristic of Southeast Asian travelers?
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What is a significant concern for travelers from India?
What is a significant concern for travelers from India?
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What is a prominent concern among European Tourists?
What is a prominent concern among European Tourists?
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What is a cultural tip for guiding French tourists?
What is a cultural tip for guiding French tourists?
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What is a common characteristic of Italian travelers?
What is a common characteristic of Italian travelers?
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Study Notes
Itinerary Planning
- An itinerary is a planned route encompassing a tour's program and guest movements.
- Types of itineraries:
- Skeletal: A preliminary, proposed itinerary.
- Technical: A detailed itinerary specifying specifics.
- Descriptive: An itinerary describing activities and destinations.
Planning an Itinerary
- Client Profile: Essential for tailoring the tour. More information is better.
- Destinations: Match client preferences with destination characteristics.
- Duration: Must align with client needs and profile.
- Accommodations: The type depends on the client's profile, mirroring duration.
- Meal Plan: Depends on destination convenience and tour activities.
- Sightseeing/Activities: Dependent on destination features and client requests.
- Transportation: Based on destination accessibility and client preferences.
- Ancillary Services: Included when required and factored in the cost.
- Guide/Escort Services: Pro-rated based on client needs.
- FOC (Free of Charge): Subject to supplier availability and participant count.
Tour Costing
- Costing: Determining tour package costs by detailing package components and assigning rates.
- Transportation: Costs for air, sea, and land travel between origin and destination. Standardized rates are issued by PATTO.
- Transfers: Costs for transportation between the destination's gateway (airport/bus station) and lodging.
- Tours/Sightseeing: Costs for transportation within the destination, guides, entry fees, entertainment, and potentially snacks/meals.
- Hotel/Resort Accommodations: Lodging costs depending on occupancy and meals included.
- Tour Escort: Costs for the escort's accommodation, meals, and travel, excluding per diem or salary.
- Type of Tour: Defines the tour (day, half-day, etc.), custom or standard.
Knowledge of the Destination
- Fundamental for tour guides.
- Beyond basic history/geography, tour guides should learn about:
- Local issues: Environmental, political, socio-cultural impacting tourism.
- Attractions: Newly added man-made sites.
- News Updates: Local and international.
- Ongoing learning through:
- Reading: Tourism-related materials.
- Attending: Lectures, seminars, conventions.
- Networking: Speaking to experts.
- Understanding guest behavior is key for effective management.
Tour Packages
- A tour package combines transport and accommodation, often marketed by a tour operator.
- Basic Components:
- Transportation (air, sea, land)
- Transfers (between gateway and lodging)
- Tours/Sightseeing
- Hotel/Resort Accommodations
- Tour Escort (tour leader/manager).
- Types of Packages:
- Ground Arrangement: Just a tour and transfers.
- Land Arrangement: Tours, transfers, and accommodation.
- Inclusive Tour: Includes transfers, accommodation, and potentially transportation to/from destination.
- Inclusive Escorted Tour: All components, including an escort.
Recertification/Flight Reservations
- Knowledge of guest flights – reservation and reconfirmation are essential.
- Knowledge of airline codes, airport codes, city codes, and currencies is required.
Selling Other Destinations
- Tour guides are proficient in selling destinations and related attractions.
- Descriptions and photographic memories can attract potential purchases.
Entertainment
- Modern technology offers various entertainment options beyond traditional nightlife;
- Entertainment hubs (casinos, resorts) are becoming popular.
Other Concerns
- Tour guides address any issues arising during a tour (safety, security, first aid, errands). They are also caregivers and problem-solvers.
Tourist Characteristics (by region) - Major Concerns
- Safety and security, cleanliness, airport/immigration procedures, lack of signage, and traffic are frequent concerns for many regions.
- Specific concerns for different regions include language/communication barriers, price sensitivity, food preferences, and cultural norms.
Tour Guiding from the Heart
- Tour Guiding requires continuous learning.
- Utilize experience from previous assignments to effectively adapt to guest needs.
- Knowledge of the destination is crucial, along with the appropriate 'presentation' for your tour.
- A Tour Guide is a walking encyclopedia, knowing the answers to most questions guests may have about their tour destination.
- Addressing informational gaps by continuously updating knowledge and proactively seeking information will boost your effectiveness.
- Understanding different tourist traits is key for a tour guide to tailor to the needs of their guests.
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Description
This quiz covers the fundamental aspects of planning an itinerary, its types, and key considerations for tailoring the experience to client preferences. You'll learn about client profiles, destination matching, accommodations, meal plans, and transportation requirements. Prepare to enhance your tour planning skills with this informative quiz!
